Plain Microfiber Sheet Set in Solid Colors

LUXEBYMIMI Shipping Policy

Global Fulfillment

At LUXEBYMIMI, we proudly source and ship our products from trusted professional warehouses around the world, including the United States, Europe, and Asia. This allows us to offer a wide variety of unique, high-quality items while maintaining fair pricing and fast service.

Depending on product availability and your location, items in your order may ship separately and arrive in more than one package.

Processing Time

All orders are processed within 2–5 business days. Once your order has been shipped, you will receive a confirmation email with your tracking information.

Please note that during peak seasons, holidays, or high-volume periods, processing times may take longer.

Shipping Time

Estimated delivery times

Temporary Shipping Notice: At this time, LUXEBYMIMI ships exclusively within the United States. We are actively working to expand our shipping destinations and look forward to offering international shipping in the future. Thank you for your understanding and support! 🇺🇸✨

*U.S. Orders: 3–14 business days, depending on product origin and shipping method.

If you have questions regarding any product origin, it is best to contact us before your purchase at: team@luxebymimi.com

*Pre-orders: 30-45 Business Days

Delivery time may vary depending on your country’s customs and postal service efficiency.

ATTENTION: AVOCADO® MATTRESS & ACCESSORY ORDERS

To ensure every customer receives the exceptional quality Avocado is known for, many Avocado Mattresses, bed frames, foundations, toppers, pillows, and select accessories recently require approximately 30–60 days for production and delivery.

Unlike mass-produced mattresses that sit in warehouses, Avocado handcrafts each mattress to order in its California manufacturing facility using premium certified organic materials, traditional craftsmanship, and rigorous quality inspections. Many of their accessories and furniture are also carefully manufactured rather than mass-produced, helping maintain the brand’s high standards for quality, durability, and sustainability.

Because these products are handmade for each order instead of being pulled from warehouse inventory, production and shipping times are naturally longer than conventional mattress brands. Every mattress and accessory is thoughtfully crafted to provide exceptional comfort, long-lasting performance, and an environmentally conscious sleep experience.

Estimated Delivery Time: 30–60 days (varies by product and destination)

We sincerely appreciate your patience and understanding. Our goal is to deliver a premium sleep product that is worth the wait, and we are confident you’ll appreciate the craftsmanship and quality of your Avocado purchase for years to come.

Tracking & Delivery

A tracking number will be provided once your order has shipped. It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete. LUXEBYMIMI is not responsible for delays caused by incorrect or incomplete addresses.

Lost or Stolen Packages

Once your order is marked as “Delivered” by the carrier, LUXEBYMIMI cannot be held liable for lost, stolen, or misplaced packages.

If your package is marked as delivered but cannot be located:

1. Verify the shipping address provided.

2. Check with household members, neighbors, or your local post office.

3. Contact the shipping carrier directly to file a claim.

We will gladly assist you by providing all available tracking details to help with your carrier investigation, but replacement or refund requests for lost/stolen packages cannot be guaranteed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. While many products include these charges at checkout, not all items are eligible for prepaid customs coverage.

If additional duties or taxes are required upon arrival, the shipping carrier or customs authority may contact you directly for payment. Any charges not collected at checkout are the sole responsibility of the customer and are not included in the purchase price or shipping cost.

Customer Support

If you experience any issues with your delivery or have questions about your order, please contact our Customer Care Team at:

📧 team@luxebymimi.com

📲 WhatsApp Business / Text : +1 (323) 770-5461

We are excited to help you find exactly what you are looking for and we strive to ensure every customer enjoys a seamless, reliable, and elegant shopping experience with LUXEBYMIMI.

Contact - LUXEBYMIMI - Checkout

At the moment we have a no return policy, which means all items purchased at checkout are final sale.LUXEBYMIMI is not responsible for lost packages and we recommend contacting the shipping carrier for any issues regarding stolen or lost goods.

To communicate with customer service, you can contact us at team@luxebymimi.com

WhatsApp Business / Text: +1 (323) 770-5461

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customers have 1-3 Business Days after receiving goods to report faults.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at team@luxebymimi.com. Please do not return any items until you have successfully communicated with customer service to ensure your items are returned to the correct address. Thank you.

Return Shipping Responsibility

Unless the return is due to a verified fulfillment error, the customer is responsible for all return shipping costs.

LUXEBYMIMI does not reimburse return shipping fees.

Customers are responsible for ensuring the safe return of items. We recommend using tracked and insured shipping services, as we are not responsible for items lost during return transit.

Mia Pruitt

CEO | Founder

LUMEN UPSTREAM X-COMPUTE ENTERPRISE, LLC

DBA LUXEBYMIMI

355 S GRAND AVE. SUITE 2450, LOS ANGELES, CA 90071

Support Email: team@luxebymimi.com

WhatsApp Business / Text: +1 (323) 770-5461

Contact - LUXEBYMIMI - Checkout