Pixel Tower

General Shipping Policy Information

• The carrier will reach out to you within 24 hours of the freight delivery.

• Failure to report any damage or missing parts to PlaygroundEquipment.com will result in denial of your freight claim and forfeiture of your eligibility for replacement parts at no additional cost.

• If concealed damage is discovered, all original packaging must be retained for inspection by the freight carrier.

• PlaygroundEquipment.com reserves the right to choose the most cost-effective shipping method and carrier, with the customer being responsible for the freight charges in addition to the product cost.

It Is The Customer's Responsibility To:

• Unload the order and store it properly, unless a prior agreement has been made.

• Count the contents of the order and compare them to the freight line and bill of lading before signing the receipt.

• Inspect the delivery for any visible damage, as well as any signs of potential concealed damage.

• Mark any damage, including damage to packaging that could lead to concealed damage, on the delivery receipt before the driver leaves.

• Report any damage or missing parts to us within 48 hours of receiving the delivery.

• Cover any additional fees resulting from delivery delays caused by customer fault.

Storage Fee Policy

Effective March 1, 2023, storage fees will apply to equipment/orders stored in our warehouse and ready for shipment. A fee of $100.00 (USD) per crate/pallet will be charged for each business day after your order qualifies for storage. Below are the guidelines for qualifying storage fees. All fees must be paid in full before NVB releases your order for shipment. Orders will be subject to a $100.00 (USD) daily storage fee if any of the following conditions apply. NVB reserves the right to assess storage fees if necessary or if the order is affecting our operations.

Your order(s) have been held in our warehouse for 30 days without being scheduled for shipment due to the customer not being ready to accept delivery, lacking storage space, etc.

Once your order arrives at NVB’s warehouse, it must be shipped within 30 days to avoid taking up space needed for incoming shipments. NVB can no longer act as a storage facility, and customers must be prepared to accept their orders in a timely manner. NVB will notify you once your order arrives and contact you to schedule the shipment. If the order(s) are not scheduled for shipment within 30 days of our initial contact, storage fees will begin to accrue on day 31 and will be charged for each business day until the order(s) are shipped.

Once an appointment is scheduled for the shipment of your order(s), any request to delay the shipment will result in storage fees, regardless of the 30-day scheduling rule.

Our shipping schedule and dock space are limited, and once the schedule is full, we are unable to accommodate other customer requests or adjust shipments. If your order(s) are scheduled for shipment, it is essential to keep the appointment and be prepared to accept delivery. If the shipment is delayed or rescheduled, storage fees will begin accruing the next business day and will be charged for each business day until the order(s) are shipped.

Your order is already crated according to your scheduled shipment date but wasn’t sent out/picked up by your carrier etc. and is now taking up space on our dock…

Once you are given an appointment on our schedule to ship out your order(s), NVB starts processing those orders for shipment. Typically, your order(s) is/are crated and ready to go out by the end of the business day prior to your ship date to try to avoid any delays of your shipment on NVB’s end. Should your order be crated on our dock and the shipment/pickup of the order(s) is delayed for ANY reason, (examples: you ask to delay/push back shipment for a few days, the customer decides they are not ready, you send your own carrier and they do not show up or show up without enough space to pickup your order, your arrive in a non dock height vehicle without a team to load the equipment yourselves, etc.) storage fees begin the business day following your original ship date and are assessed for each business day until your order(s) leave our dock.

Your order(s) are shipped and then returned to us by the carrier for ANY reason…

Once your order(s) has/have left our dock, should the carriers not be able to deliver the shipment and have to return it to us for ANY reason, storage fees begin to accrue immediately and are assessed for each business day until your order(s) ships back out to you. Please also keep in mind in this scenario, if the carrier assesses any additional fees, you will be responsible for those as well along with the additional cost to reship your order(s) out.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at marketing@americafence.com . Please note that returns will need to be sent to the following address: 12330 Cary Cir, La Vista, NE 68128 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at marketing@americafence.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@americafence.com.

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