Pit Boss Grills | Pit Boss 3-piece BBQ Tool Set

Stock All items should be assumed to be in stock unless stated on the product page. Prices All prices are calculated at checkout.Delivery is free for orders over £70 to UK mainland, excluding Northern Ireland, offshore addresses and highlands. Orders may process without issue to these excluded places, but ProSmoke reserve the right to cancel the order if the surcharge isn't paid prior to shipping.

Small Items Shipping Items other than BBQ's, grills and smokers are all shipped via DPD local on 24-hour delivery. We aim to dispatch these items the next working day after they are placed on the website. You will receive a tracking link when they leave us. Delivery is between 8am - 6pm Monday to Friday.

Smokers, BBQ's & Grills These items are shipped via pallet network on a 24-48 hour service. We will always make contact prior to shipping, as someone will need to be in to receive these items. Our team will call via phone on the following day of ordering. If all information is gathered prior to 12pm midday, the item will ship that same day for delivery on the next working day.Note: this excludes Cactus Jack smokers, as due to their size and logistics involved, we require an extra 2 days of processing.Delivery costs for these items are detailed on the product page and at checkout. Note: surcharges do apply to Northern Ireland, offshore addresses and Scottish highlands. ProSmoke reserve the right to cancel the order if the surcharge isn't paid prior to shipping. Delivery is between 8am - 6pm Monday to Friday.

Pre-orders Pre-orders are offered on products that are coming soon and on their way to us. This way you can guarantee to get the item as it lands with us. The dates listed are estimates and can change due to circumstances outside our control. Pre-orders are often listed at a lower price (deposit) and the remaining payment is then due prior to delivery, this is detailed on the product page. Click & Collect This can be arranged on any items, please email sales@prosmokebbq.co.uk to discuss, we can usually offer discounts on BBQs, smokers and grills.

Taxes All prices include VAT. Purchases outside the UK can request an invoice excluding VAT (excluding Northern Ireland), but VAT will be charged on the shipping.

Contact - Pro Smoke BBQ - Checkout

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.BBQ's, smokers and grills cannot be returned once they are built.If there are parts needed to complete the product as they are missing, we will send these parts to you. We can only accept returns if a faulty part is reported before the assembly takes place, and all parts are returned in original packaging without damage.To start a return, you must contact us at sales@prosmokebbq.co.uk preferably within 24 hours. If your return is accepted, we’ll send you a returns number and we can then help you plan the return. As well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at sales@prosmokebbq.co.uk .

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.We will do everything we can to correct your issue ASAP, customer satisfaction is extremely important to us.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), BBQ's, Smokers & grills if they have been built. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items / ex display or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Pro Smoke BBQ - Checkout