Pit Boss 5 Burner Gas Griddle w/ Folding Side Shelves

Shipping Area

Leisure Time Inc. ships only to addresses within the contiguous 48 United States.

We do not offer international shipping, and we do not ship to U.S. territories, military addresses, freight forwarders, or any address outside our eligible shipping area.

Orders placed with an ineligible shipping address may be canceled and refunded.

Handling Time

Orders are typically processed within 72 hours of placement, excluding weekends and holidays.

Orders placed after the Thursday order cutoff may not begin processing until the following Monday.

Processing time is separate from transit time. Transit time begins once the carrier has picked up the shipment.

Shipping Timeframes

Delivery estimates shown at checkout are estimates only and are not guaranteed unless expressly stated.

Carrier delays, weather, holidays, high order volume, hazardous-material restrictions, and other circumstances outside our control may affect delivery timing.

If we are unable to ship your order within the stated or expected timeframe, we may contact you with an updated shipping estimate or cancellation option when required.

Shipment Tracking

Once your order has shipped, excluding store pickup orders, you will receive a tracking number by email.

If you have a customer account, tracking information may also be available in your account dashboard.

Tracking updates are provided by the shipping carrier and may take time to appear after the shipment has been picked up.

Store Pickup Orders

Orders selected for store pickup will not receive shipping tracking.

You will be notified when your order is ready for pickup. Please wait for confirmation before arriving to pick up your order.

Shipping Restrictions

Professional Buyers

We do not accept orders from dealers, resellers, distributors, or other professional buyers.

Leisure Time Inc. is a consumer-focused retailer. Orders identified as being placed by a business entity, dealer, reseller, or distributor may be canceled and refunded.

Free Shipping

We may occasionally offer free ground shipping promotions.

Free shipping promotions apply only to eligible orders shipping within our approved contiguous 48-state shipping area.

Free shipping does not apply to items in the flat rate shipping category, oversized items, freight items, expedited shipping, or any item otherwise excluded from the promotion.

Flat Rate Shipping

Some heavier products are subject to flat rate shipping based on item weight or product category.

Flat rate shipping items do not qualify for free shipping.

We reserve the right to adjust flat rate shipping costs at any time.

The following products will be charged according to their applicable weight category and do not qualify for free shipping: Flat Rate Shipping Prices

Order Size and Shipping Method Limits

Ground Shipping

• Orders cannot exceed 125 lbs. at checkout.

Air Shipping

• Orders must not exceed 30 lbs.• Ground shipping will be the only available option for orders above this limit.• Hazardous materials cannot be shipped or expedited by air.

Liquid-Based and Hazardous-Material Products

Items containing liquids, including products such as Leisure Time Defender, must be shipped by ground shipping.

If your order contains any liquid-based product, the entire shipment may default to ground shipping.

This also applies to hazardous-material items.

Hazardous-material products may be subject to carrier restrictions and may not be eligible for expedited shipping, air shipping, or certain delivery services.

Split Shipments

Some orders may ship in multiple packages or from different locations.

If your order ships in multiple packages, you may receive more than one tracking number.

Shipping charges, if applicable, are calculated based on the order, product type, weight, destination, and available carrier services.

Incorrect Shipping Address or Address Changes

Please review your shipping address carefully before placing your order.

If an address change is requested after your order has shipped, the carrier may charge a fee to redirect, return, or correct the shipment.

Customers are responsible for any carrier fees, return shipping charges, reshipment costs, or address correction costs caused by an incorrect or changed shipping address.

A customer service representative will inform you of known costs before proceeding with an address change request when possible.

Refused, Undeliverable, or Returned Shipments

If a shipment is refused, returned as undeliverable, or returned because of an incorrect address, the customer is responsible for any return shipping fees, carrier charges, and reshipment costs.

Original shipping charges are non-refundable unless the issue was caused by Leisure Time Inc.

Damaged, Lost, or Missing Shipments

If your package arrives damaged, please contact us as soon as possible at hello@leisuretimeinc.com .

Please include your order number, tracking number, photos of the damaged item, photos of the packaging, and a description of the issue.

Do not discard the item or packaging until the issue has been reviewed. The carrier may require photos or inspection before a claim can be processed.

If your tracking shows delivered but you have not received the package, please check the delivery area, surrounding entrances, household members, neighbors, and carrier tracking details before contacting us.

Shipping Errors

If we ship the wrong item or make an error with your shipment, please contact us promptly at hello@leisuretimeinc.com so we can review the issue and determine the appropriate correction.

Returns

For information regarding returns and exchanges, please refer to our Return Policy.

Policy Limits

Leisure Time Inc. reserves the right to cancel orders that cannot be shipped to an eligible address, cannot be fulfilled due to carrier restrictions, or appear to violate this Shipping Policy.

Nothing in this policy limits any rights that cannot be waived under applicable law.

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Most eligible products purchased from Leisure Time Inc., either online or in store, may be returned or exchanged within 30 days of the purchase date for in-store purchases or the delivery date for online orders.

To be eligible for a return, the item must be unused, unopened, in the same condition received, and in its original packaging with all parts, accessories, manuals, and documentation included. Opened, installed, used, damaged, altered, or incomplete items are not eligible for return unless Leisure Time Inc. shipped the wrong item or the item arrived damaged or defective.

Proof of purchase is required for all returns. Online orders may be verified by our staff.

Please do not send items directly to the manufacturer unless instructed to do so by Leisure Time Inc. or the manufacturer.

Non-Returnable Items

The following items are final sale and are not eligible for return or exchange:

• Gift cards• Electronics• Pumps and motors• Hot tubs• Fireplaces• Electric fireplaces• Closeout items• Sale items marked final sale• Route Shipping Protection• FreshWater Vanishing Act Calcium Remover, including XL sizes• Products classified as hazardous materials that are not eligible for limited-quantity return shipping• Installed, opened, tampered-with, or customer-installed parts

If a non-returnable item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and help determine the next available option.

Made-to-Order and Special-Order Items

Made-to-order and special-order items are subject to a 25% restocking fee if a return is approved. This includes special-order fireplaces and other items ordered specifically for the customer.

Made-to-order and special-order items cannot be returned if they have been opened, installed, used, altered, damaged, or tampered with.

Special-Order Cancellations

If you request cancellation of a made-to-order or special-order item after the order has been placed with the manufacturer, a 25% cancellation fee may apply.

Please contact us as soon as possible if you need to cancel a special order. If the manufacturer has already processed, built, shipped, or otherwise committed the order, cancellation may not be available.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at hello@leisuretimeinc.com as soon as possible. Please include your order number, a description of the issue, and photos of the product, packaging, shipping label, and any visible damage.

Do not discard the item or packaging until the issue has been reviewed. Carriers and manufacturers may require photos or inspection before a claim can be approved.

Hazardous Materials

Due to Department of Transportation shipping regulations, certain hazardous-material products cannot be returned by mail or carrier shipment unless they qualify for approved limited-quantity shipping and are packaged and labeled properly.

Do not ship hazardous-material products back to us unless we have confirmed that the return shipment is allowed.

Some hazardous-material products may be eligible for in-store return if they otherwise meet this policy. FreshWater Vanishing Act Calcium Remover, including XL sizes, is not returnable in any size.

How to Start a Return

You may start a return by:

• Logging into your customer account• Emailing hello@leisuretimeinc.com

If your return is approved, we will provide return instructions. Returns sent without approval may be refused or delayed.

Approved returns should be mailed to:

Leisure Time Inc.Attn: Returns Department2200 N Woodruff AveIdaho Falls, ID 83401

Return Shipping

Return shipping costs are the customer’s responsibility unless Leisure Time Inc. shipped the wrong item or otherwise approves a prepaid return label.

Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service and purchasing shipping insurance for items valued over $75. Leisure Time Inc. is not responsible for return shipments that are lost, damaged, or delivered without tracking confirmation.

Refused, Undeliverable, or Address-Correction Shipments

If an order is refused, returned as undeliverable, or requires an address correction after shipment, the customer is responsible for any carrier fees, return shipping charges, or reshipment costs.

If a carrier charges a fee to redirect or return a shipment, a customer service representative will inform you of the cost before proceeding when possible.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method within 5 business days after approval. Your bank or credit card company may take additional time to post the refund.

Refunds may be reduced by applicable restocking fees, return shipping charges, missing parts, damage, or other costs allowed under this policy.

Late or Missing Refunds

If your refund has been approved but has not posted yet:

• Check your bank or card account again.• Contact your credit card company, as posting times vary.• Contact your bank, as processing delays may occur.

If you have completed these steps and still have not received your refund, contact us at hello@leisuretimeinc.com .

Exchanges

We only replace items if they are damaged, defective, or incorrect and the issue is reported within a reasonable time after delivery.

If an exchange is approved, we will provide instructions for returning the original item and receiving the replacement.

Warranties

Leisure Time Inc. does not provide separate in-house product warranties.

Many products sold by Leisure Time Inc. may be covered by manufacturer warranties. Manufacturer warranties vary by brand and product type and are provided, administered, approved, or denied solely by the manufacturer.

Leisure Time Inc. may assist customers with manufacturer warranty claims when possible, but warranty decisions are made by the manufacturer.

Leisure Time Inc. will not replace, repair, or otherwise approve a warranty claim that has been denied or voided by the manufacturer.

Customer-Installed Parts

Hot tub and fireplace parts must be installed by a certified technician to maintain the manufacturer’s warranty.

Parts installed by the customer or by a non-certified person may void the manufacturer’s warranty. If a customer-installed part becomes defective or fails, the manufacturer may deny warranty coverage.

Leisure Time Inc. does not accept returns, exchanges, or warranty claims for parts that have been installed by the customer or by an unqualified installer.

Policy Limits

Leisure Time Inc. reserves the right to refuse returns that do not meet this policy.

Nothing in this policy limits any rights that cannot be waived under applicable law.

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