Pirate Ship Fabric Panel

You can trust that your order will be quickly processed and safely delivered.

Once a package tracking number is marked "Delivered" by the chosen shipping company, SewingPartsOnline is no longer responsible for the package.

Shipping Timeline

We offer four levels of shipping: Economy, Standard, Expedited, and Next Day. Here's what you need to know about each shipping option:

Economy Shipping: - Processing Time: Up to three business days- Estimated Delivery Time: 5 to 10 days

Standard Shipping: - Processing Time: Up to two business days- Estimated Delivery Time: 3 to 6 days

Expedited Shipping: - Processing Time: Processes by the end of the next business day- Estimated Delivery Time: 2 to 3 days

Next Day Shipping: - Processing Time: Processed on the same day- Estimated Delivery Time: Shipped for delivery the following day- Important Note: Orders placed after 3PM CST may not be processed until Monday

Additional Shipping Information- Once an order has been shipped, changes or cancellations are not possible since it is no longer in our warehouse.- All processing times apply once all products in your order are in stock and available to ship. Special Order and Back Order products may take longer.- Please note that we do not offer Saturday delivery.- For Next Day Shipping, orders must be placed before 3PM Central Standard Time for same-day shipment.- If you choose Next Day shipping on a Friday, your in-stock order will be delivered on the following Monday.- Delays may occur when you place your order during the weekend or around holidays.- Sometimes, your order may be shipped in multiple shipments to provide the best service.- We will send you a shipping email confirmation containing your tracking number upon shipment [if you provide us with an email address].

Free ShippingWhile SewingPartsOnline offers free shipping on orders over $49 that ship within the United States, some manufacturers require a shipping surcharge.-Free shipping may not apply to certain sale items, oversized, freight intensive or special order items.-There is absolutely no free shipping outside the United States.-The shipping carrier and method will be chosen at the discretion of SewingPartsOnline-The above conditions and restrictions still apply during sitewide free shipping events.

Shipping AddressesDue to fraud concerns, we will not ship the following items to an address other than your billing address: Sewing Machines, Quilting Machines, Embroidery Machines, Quilting Tables, Sergers, Overlocks, and coverstitch Machines.

Backordered ItemsIf an item you order is back ordered or out of stock, your order will remain active in our system until the item comes back into stock or the product is discontinued. Your payment method is automatically charged in full when your order is placed. If an item is on backorder and you want the order refunded until the item becomes available, don't hesitate to contact us. If a part is discontinued, we reserve the right to cancel the discontinued item and ship the remainder of your order.

Use Tax:We are only responsible for collecting the sales tax on all purchases that are shipped to the following states: AK, AR, AZ, CA, CO, FL, GA, HI, IA, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NV, OH, OK, PA, RI, SD, TN, TX, UT, VA, VT, WI, WA, WV, and WY. Any customers who purchase items from our website that are shipped outside of these states are legally responsible for reporting their purchases and are responsible for Use-Tax on their purchases. See your state tax rules and the Dept. of Revenue for questions. We are in no way responsible for any unreported use tax on internet purchases and/or any sales tax on orders placed and shipped outside of this list of states. By purchasing from our sites, you accept this responsibility.

Tax Exempt:If you are making a tax-exempt purchase, please submit your tax-exempt form to our customer service team before placing your order.

International Orders:Due to fraud concerns, we reserve the right to cancel any order whose billing country is different from the shipping country. As the buyer, you are responsible for all customs fees, duties, and taxes charged by your country of residence. Sewing Machines, Quilting Machines, Embroidery Machines, Quilting Tables, Sergers, Overlocks, and coverstitch Machines will not be shipped outside the United States.

If you need an item immediately, please call us to make sure we have the item in stock before ordering!

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Our #1 goal is to make sure you are completely satisfied with your order!

We offer a 60 day return policy*, allowing you to return your order for an exchange or a refund. Returned items that are not brand new and in the original factory packaging are subject to a 10% restocking fee. Unless the item was defective, you are responsible for returning the item(s) back to us. Orders that originally qualified for free shipping will be refunded less the original cost for us to ship your order.To start the return process, please call (888) 824-1192 or email info@sewingpartsonline.com to receive return instructions. *All Q'nique Machines and Frames adhere to a 30 day return policy.

Requesting a Return

If you wish to return an item for a refund:

Step 1. Contact us at 888-824-1192 or send us an email to start the return process.

Step 2. Package your return well to avoid breakage during transit. Any returns that are received damaged due to lack of proper packing will not be refunded.

Step 3. Ship the package back to us, insured, with a tracking number to the following address:

Sewing Parts OnlineAttn: Returns Dept220 Tennsco DriveDickson, TN 37055

When we receive your return, it will be inspected to verify its condition. If your return is deemed in new condition, a refund will be issued to your original method of payment. Please allow 7-10 business days for the refund to be reflected.

REQUESTING AN EXCHANGE

If you wish to return an item for an exchange:

We are happy to assist you with locating the correct item for your exchange.

Step 1. Contact us at 888-824-1192 or send us an email to start the exchange process.

Step 2. Package your return well to avoid breakage during transit. Any returns that are received damaged due to a lack of proper packing will not be refunded

Step 3. Ship the package back to us, insured, with a tracking number to the following address:

Sewing Parts OnlineAttn: Returns Dept220 Tennsco DriveDickson, TN 37055

After we receive your return, it will be inspected to verify its condition. If your return is in new condition, your exchange will be processed and the new product will be shipped out. We may contact you if we need payment information in order to charge any difference. If a partial refund is required, we will issue the refund using the same method of payment that you originally used.

REQUESTING A REPLACEMENT

If you received a damaged/defective product:

Step 1. Send us an email or call our Customer Service Team at 888-824-1192 and let us know about the issue. We always ask for photos of the damaged package and product to speed up the claims process.

Step 2. We will mail you a prepaid return label. Once the product has been inspected, we will send out a replacement at no cost to you.If the item is deemed not damaged/defective during inspection, a 10% restocking fee will be deducted from your refund. Orders that originally qualified for free shipping will be refunded less the original cost for us to ship your order. We will also deduct the cost of the prepaid label from your refund.

You must contact us within 30 days of receiving your order, so we can quickly resolve this issue for you!

If we mistakenly shipped you the wrong item:

Step 1. Send us an email or call our customer service team at 888-824-1192 and let us know about the issue. We always ask for photos of the mistakenly shipped product so that we can correct the error and ship you out the correct product. We will email you a prepaid return label and ship you the correct item right away at absolutely no cost to you.

Step 2. Package the product that you are returning with proper packing materials to avoid breakage. Please make sure to include all the original packaging, tape it up and put the prepaid return label over the original shipping label and give it to your mail carrier.

You must contact us within 30 days of receiving your order, so we can quickly resolve this issue for you!

If the package was lost by the delivery company:

If your tracking number indicates your package as delivered, Sewing Parts Online is no longer responsible for the package.

Step 1. Contact the delivery company directly to attempt to locate your package.

Step 2. If the delivery company cannot assist in the recovery of your package, send us an email or call our customer service team at 888-824-1192 . We can attempt to open a dispute with the delivery company.

You must contact the delivery company BEFORE contacting Sewing Parts Online. Once a package is handed over to a delivery company it is no longer the responsibility of Sewing Parts Online and any attempt to locate your lost package is done as a courtesy to you, our customer.

NON-RETURNABLE ITEMS

Any item without original packaging, items damaged by you or deemed in not new condition, indicated as non-returnable in the product details, special order items, all furniture, cabinets, and cabinet inserts, opened or activated software and designs, LED/LCD panels and circuit boards are not eligible for return, exchange, or refund. Quilting frames are only returnable if they haven't been assembled and are still in the original box.

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