Pink Bookish Bundle

Processing Time All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Rates Shipping rates are calculated at checkout based on your order size, weight, and destination. You will be able to review the shipping cost before completing your purchase.

Carriers We ship using a variety of carriers, including but not limited to USPS, UPS, and FedEx, to ensure your order reaches you in the best and most timely manner possible.

Delivery Times

•Domestic (US): 3-7 business days after shipment

•International: Up to 15 business days after shipment, depending on the destination country and customs processing

Please note that delivery times are estimates and are not guaranteed. Delays due to customs, weather, or carrier issues are outside of our control.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly through the carrier's website.

International Shipping We ship internationally! Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at Brieperry@twinrootsllcstore.com as soon as possible so we can work with the carrier to resolve the issue.

Contact Us If you have any questions about your shipment, please reach out to us at Brieperry@twinrootsllcstore.com.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Brieperry@twinrootsllcstore.com. Please note that returns will need to be sent to the following address: 8547 E Arapahoe Rd, Ste J #147, Greenwood Village, CO 80112 . If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at Brieperry@twinrootsllcstore.com.

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