Ping Pong

We aim to process orders as soon as possible but cannot guarantee delivery times. Delays due to payment authorization or product availability are not considered. Moreover, during sale periods, delivery times may be slightly delayed. Delivery times are calculated based on your location and can be found once filled in your address in the checkout. European orders are shipped from our warehouse in Stockholm, Sweden. US and Canadian orders are shipped from our US warehouse, meaning no extra duties will be added to your order. All orders are processed during business hours.

Carriers used for shipping:Sweden: DHLDenmark: BringUnited Kingdom: FedexRest of Europe: DHL and Fedex

Free shipping is offered to all markets for orders above 69€ (Germany only) 79€/£, 599 SEK/DKK or $90.

Find shipping rates for orders smaller than 69€ (Germany only) 79€/£, 599 SEK/DKK or $90:Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Finland, Germany, Italy, Ireland, Latvia, Lithuania, Netherlands, Poland, Portugal, Spain, United Kingdom: From 8€ / £Sweden, Denmark: From 49 krCanada: From $12United States: From $9

We offer next-day delivery option to all markets if you choose our express shipping option in checkout, at a cost of 20€/£/$. Please note that your order needs to be placed before 1pm to be delivered the next business day, elsewise your delivery times adds up with one day extra.For most markets we offer both Home Delivery and Pick-up-Points, where you chose your own option after placing your order.

See more information about delivery to your market in checkout.

Please note that shipping costs are non-refundable.--

Please note that your chosen delivery method might change depending on your location or other unexpected circumstances, e.g., where the carrier cannot deliver the package. After placing your order, we will send you a confirmation email. Once your order is dispatched, you will receive a tracking code to follow its progress. In addition, the carrier will notify you through SMS or email when your order is expected to arrive or available for pickup. Packages not retrieved within 14 days will be returned to PRINTWORKS, and you will be responsible for any cost associated with the return of unclaimed packages.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you have changed your mind regarding the product you've bought, you are free to return the product. Note that the return must be made within 30 days from the date you received the delivery. Also note that the product needs to be in the same condition as when you received it, meaning no plastic or wrapping can be removed from the product.

If you've bought your product from any of our retailers, please contact them directly in case you need to do a return or a reclamation.

Email us at info@printworksmarket.com with your order number if you'd like to return your product, and we'll send you a prepaid return label by email.Your feedback matters to us. Please include your reason for return in the email so we can continue refining both our design and experience.

Please note that shipping costs are non-refundable.

RETURN COST Austria, Belgium, Czech Republic, France, Finland, Germany, Italy, Netherlands, Poland, Portugal, Spain: €8 Bulgaria, Croatia, Estonia, Ireland, Latvia, Lithuania: €9United Kingdom: £9 Sweden: 59 SEKDenmark: 59 DKKUnited States: $9 Canada: $12ReclamationsPlease inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong product so we can evaluate the issue and make it right.

Non-returnable itemsUnfortunately, we cannot accept returns on items purchased on sale.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RefundsWe will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within ten business days. However, please note that it may take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since we received your return, don't hesitate to contact us at info@printworksmarket.com , and we will look into this as soon as possible.

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