Pillo

Orders are typically processed at or before 8:00 PM EST Sunday through Thursday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.

You must be at least 18 years of age to order from Dame Products. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

Will my order be shipped discreetly?

Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain brown box, with the return address listed as "DP Return Center." It’ll be our little secret. ;)

NOTE: International shipments may include a customs declaration.

U.S. Orders

Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.

International Orders

NOTE: International shipping does not include duties and taxes. Your local customs or post office may require charge additional fees upon receipt.

At this time, we only offer international shipping to Canada. All international orders ship from our fulfillment center located in the United States. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators.

Please include a phone number with your order to ensure a prompt and accurate delivery.

Purchases made directly from Dame Products via dame.com may be returned within 60 days of receipt for a website credit, which never expires. Due to the intimate nature of our products, we do not accept physical returns — so you'll never need to ship anything back.

Credits are applied to the purchase price of the product and do not include the cost of original shipping. If a gift card was used for your purchase, your credit will be issued as a gift card.

To initiate a return, reach out to our customer service team at support@dameproducts.com .