Pier Table Lamp

Shipping Policy (The Essential)

Last updated: March 13, 2026

We ship only to the Continental United States. Many of our items ship factory-direct from partner factories (often located in China). This allows better pricing but can involve longer lead times and multi-stage tracking.

Where We Ship

We ship to the Continental United States only (no Alaska, Hawaii, or U.S. territories at this time).

Carrier Types (Small Parcel vs Large Goods)

•Smaller parcels ship via UPS/FedEx Ground.

•Larger furniture may ship via LTL freight or a local delivery carrier.

LTL/local delivery may not always involve a scheduled appointment; carriers may deliver during standard business hours and may require delivery access.

Delivery Estimates

Estimated delivery time is shown on the product page and in your order confirmation. Estimates are not guarantees and can change due to customs processing, port congestion, weather, carrier capacity, and other factors outside our control.

Tracking (Important)

Factory-direct shipments often include multiple stages:

•International transit (may have limited scan events)

•Handoff to a U.S. carrier for final delivery (UPS/FedEx/local delivery)

Tracking notes:

•You may receive a UPS/FedEx tracking number that initially shows “Label created” or no movement. This is normal until the shipment is handed to the U.S. carrier.

•Some orders ship in multiple boxes and may have multiple tracking numbers.

•LTL/local delivery carriers may provide fewer scan events than parcel carriers.

Address Accuracy

Please confirm your shipping address at checkout. Address changes after 24 hours cannot be guaranteed. If a package is delivered to the address provided, we are not responsible for incorrect addresses entered by the customer.

Delivered but Not Received

If tracking shows “Delivered” but you can’t locate the package:

•Check your property, mailroom, neighbors, and building staff

•Contact us at care@theessential.com within 72 hours so we can assist with next steps

Damaged Shipments (72 Hours)

Please inspect items promptly upon delivery. If there is visible damage:

•Take photos of the packaging and item(s)

•Contact us within 72 hours with photos so we can resolve quickly

Contact

Email: care@theessential.com

Hours: [UPDATE: SUPPORT HOURS]

Contact - The Essential - Checkout

Return & Refund Policy (The Essential)

Last updated: March 13, 2026

We sell both made-to-order furniture (often factory-direct) and select in-stock items. Please read this policy before purchasing, as it affects cancellation, returns, refunds, and how we resolve issues.

How to Contact Us (Fastest Resolution)

Email: care@theessential.com

Hours: We normally respond within 48 hours

To help us resolve quickly, include: Order number, item(s), and photos/videos if relevant.

Cancellations (24 Hours)

You may cancel an order for a full refund within 24 hours of placing it, as long as the order has not entered production, been packed, or been tendered for shipment. After 24 hours, many orders cannot be canceled because they may be in production or in transit.

Made-to-Order Items (No Returns for Preference)

Made-to-order items cannot be returned or refunded due to changes in preference, buyer’s remorse, incorrect assumptions about size/fit, or ordering the wrong color/finish.

Made-to-order items are eligible for a remedy if they are:

Defective or damaged, or

Materially different from what was advertised (for example: wrong item, wrong finish, missing major components, or a significant mismatch from the product listing).

Damage / Defect / “Materially Different” Claims (72 Hours)

Please inspect your delivery promptly and notify us within 72 hours of delivery (or within 72 hours of the first delivery attempt if the carrier required redelivery).

To report an issue, email care@theessential.com with:

•Photos of the outer packaging

•Photos of the shipping label

•Photos/video clearly showing the issue

Resolution options (we choose the fastest appropriate option):

•Replacement parts

•Replacement item

•Repair solution

•Return pickup and refund (when appropriate)

Standard Returns (Non–Made-to-Order Items)

Eligible non–made-to-order items may be returned within 30 days of purchase if they are:

•Completely unused and in like-new, fully resellable condition

•Free of scratches, stains, odors, pet hair, wear, and damage

•Returned with all parts, manuals, and accessories

•Returned in original packaging (or packaging that provides equivalent protection)

Return authorization is required. Unauthorized returns may be refused or delayed.

Return Shipping (No Extra Bulk Fee)

For eligible returns, we provide return instructions. We do not charge an additional bulk return fee. However, items must be safely packaged for return; returns damaged due to inadequate packaging may be denied or reduced.

Non-Returnable / Non-Refundable Items

•Made-to-order items (except defect/damage/materially different as described above)

•Perishable items including frozen foods (for example: frozen cakes and breads)

•Final sale items (clearly marked “Final Sale” at purchase)

•Gift cards

Refunds (When and How)

•Refunds are issued only after the returned item is received and inspected by our returns center.

•If approved, refunds are typically processed within 5–10 business days to the original payment method.

•Original shipping charges (if any) are non-refundable unless the return is due to our error or required by law.

Refused / Failed Deliveries

If a delivery is refused or cannot be completed due to an incorrect address, lack of access, or inability to receive the delivery:

•You may be responsible for carrier return-to-sender, storage, redelivery, or re-shipping costs.

•Any refund (if applicable) may be reduced by these costs.

•Made-to-order items may not be eligible for refund in these scenarios.

Contact Us Before Filing a Chargeback

If something isn’t right, contact us first. We can typically resolve issues faster than a bank dispute. Filing a chargeback can delay resolution and may prevent return pickup or replacement from being arranged promptly.

If a chargeback is filed after merchandise has been delivered, we may require return of the merchandise (including arranging pickup) as part of resolving the matter. If merchandise is retained without payment, we reserve the right to pursue recovery of the merchandise and/or amounts owed, including through third-party recovery where permitted.

Contact

The Essential care@theessential.com

Contact - The Essential - Checkout