PhysioBoard

Free Shipping On All Orders Within The 48 U.S. Continental States 🇺🇸

We ship to all 50 U.S. States! All 48 Continental U.S. States (excluding Alaska & Hawaii) have FREE SHIPPING. We do charge shipping for Alaska and Hawaii due to the high cost. Our shipping charge for Alaska & Hawaii is below the full price we pay for shipping to these areas, but helps us cover some of the $100+ cost to ship to Hawaii and Alaska. Please contact customer service for international shipping pricing if you are outside of the United States.

We typically ship UPS ground and require a full and complete shipping address. Send us a note if you would like us to ship to a UPS Store or USP Access point for pick up or if you want us to require a signature to drop off. Unfortunately, we can not deliver to a P.O. box. Please contact customer support if you have delivery questions. Our customer support email is support@physioboard.net

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30-Day 100% Money Back Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return you must be the original purchaser of the item. Your item must be in the same condition that you received it, which means unworn, undamaged, and in its original packaging (plastic bag and box). You’ll also need the receipt or proof of purchase. Refunds will only be given to through the account used to make the original purchase.

30-Day money back guarantee and refunds do not apply to international purchases.To start a return, contact us at support@physioboard.net.

If your return is accepted, we’ll send you a prepaid UPS return shipping label. You will be responsible to drop the package off at a UPS store or distribution center. We can also arrange package pick up for you for a small fee, and the fee will be deducted from your refund amount. Items sent back to us without first requesting a return will not be accepted.

If you no longer have the original packaging, we can send you a replacement box and bag. The cost of the box, bag and shipping will be deducted from your refund.

To avoid oversized shipping costs your returned package cannot exceed 70 3/8 ” x 28 3/8 ” x 2 3/8” thick. Oversize shipping charges will be deducted from your refund amount so please double check prior to shipping.

Completely tape over all seams and holes in the packaging and patch cardboard as necessary. Use multi-layers or thick packing tape.

Take pictures of the front and back of your returned product before and after packaging as evidence in case any damage occurs during shipping.

You can always contact us for any return question at support@physioboard.net.

New Product Damage and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@physioboard.net

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