Personalized Bangle Bracelet with Heart Pendants in Silver

Shipping Times

We ship most products within 2-4 business days. After that, items typically arrive to customers within:

USA: 2-5 days

Canada: 4-10 days

UK, most of EU: 5-15 days

Australia, New Zealand: 5-15 days

Rest of the Worl:d: 5-20 days

Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country. We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at store@sentimentsbyellazandra.com . Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at store@sentimentsbyellazandra.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide a photo or video to show us what is wrong. Also send us a photo of the packaging and consignment note.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Most items are made to order and many of them are personalized, we do not accept returns or exchanges for these items we fulfill. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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