Personalised Initials Boot Bag

We aim to send out orders within 1or 2 days on receipt of order. At busier times this may be slightly longer. These are lead times that we will probably beat:

UK - up to 5 working days

EU - 5-10 working days

Rest of the world - 2-4 weeks

All items are sent out via tracked services whether UK or further afield.

Contact - Lovetree Design - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalised items are not eligible for refund.

To complete your return, we require a receipt or proof of purchase.

Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lovetreedesign.co.uk.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We will accept exchanges on non-personalised items. You will need to cover the return postage to us, but we will cover the postage back to you. If you need to exchange it for the same item, send us an email at sales@lovetreedesign.co.uk and send your item to: Lovetree Design Ltd, Unit 10a Central Park Industrial Estate, Halesowen Road,, Netherton, DY2 9NW, United Kingdom.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: Lovetree Design Ltd, Unit 10a Central Park Industrial Estate, Halesowen Road,, Netherton, DY2 9NW, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Lovetree Design - Checkout