Peptide Peppermint Deodorant

We aim to deliver your order as quickly and safely as possible. Please review our shipping details below:

Order Processing:All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

Shipping Time:Delivery times vary depending on your location. Most orders arrive within 7–14 business days from the date of shipment. However, delivery to remote areas may take a little longer.

Shipping Locations:We offer worldwide shipping. Please ensure your address details are entered correctly during checkout to avoid any delays or delivery issues.

Delays:In rare cases, shipments may experience delays due to customs clearance, weather conditions, or other factors beyond our control. We appreciate your patience and understanding in such situations.

Lost or Damaged Packages:If your package is lost or arrives damaged, please contact our customer support team within 7 days of delivery, and we’ll do our best to resolve the issue promptly.

Order Changes:Once an order has been processed, we are unable to make changes to shipping details. Please double-check your information before finalizing your purchase.

For any questions or concerns regarding your order, please reach out to our support team — we’re always happy to help!

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at novastorecontactteam@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at novastorecontactteam@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at novastorecontactteam@gmail.com.

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