Pavé Square Huggies Hoops

JETSY JEWELRY SHIPPING POLICY

We're committed to delivering your travel-ready jewelry quickly and safely, wherever your adventures take you.

PROCESSING TIME

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking information once your order ships.

SHIPPING METHODS & DELIVERY TIMES

Domestic Shipping (United States):

•Standard Shipping: 5-7 business days - FREE on orders over $150

•Expedited Shipping: 2-3 business days

•Express Shipping: 1-2 business days

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

•Free Standard Shipping on all US orders over $150

•International shipping rates vary by destination and are displayed at checkout

ORDER TRACKING

All orders include tracking! You'll receive:

•Order confirmation email immediately after purchase

•Shipping confirmation with tracking number within 1-3 business days

•Ability to track your package in real-time through the carrier's website

If your tracking shows "no information available," please allow 24-48 hours for the carrier to update their system. For tracking assistance, email us at info@jetsyjewelry.com.

MULTIPLE ITEMS & SPLIT SHIPMENTS

For logistical reasons, items in the same order may occasionally ship in separate packages from different warehouses. You'll receive separate tracking numbers for each package at no additional cost.

ORDER MODIFICATIONS & CANCELLATIONS

Need to change your order? Contact us immediately at info@jetsyjewelry.com. If your order hasn't shipped yet, we'll do our best to modify or cancel it. Once shipped, you'll need to follow our standard return process.

SHIPPING RESTRICTIONS

We currently ship to all U.S. states. However, we cannot ship to:

•P.O. boxes for expedited/express shipping (standard shipping to P.O. boxes is available)

•Military APO/FPO addresses (please contact us for special arrangements)

•Certain restricted regions (we'll notify you at checkout if we cannot ship to your location)

LOST, STOLEN, OR DAMAGED PACKAGES

Lost Packages: If tracking shows your package as delivered but you haven't received it:

•Check with neighbors, building management, or household members

•Verify the delivery address in your order confirmation

•Contact the carrier directly using your tracking number

•Email us at info@jetsyjewelry.com - we'll help investigate

Once marked as delivered, Jetsy Jewelry is not responsible for lost or stolen packages, but we'll work with you to file a carrier claim.

Damaged Packages: If your jewelry arrives damaged, contact us within 48 hours at info@jetsyjewelry.com with photos of the damage and packaging. We'll send a replacement immediately or provide a full refund.

SHIPPING DELAYS

While we strive for timely delivery, occasional delays may occur due to:

•Customs processing (international orders)

•Weather conditions or natural disasters

•Carrier delays or service disruptions

•Peak holiday seasons

•International trade or tariff situations

We'll notify you of any known delays and provide updates as available. For urgent orders, we recommend selecting expedited shipping.

HOLIDAY SHIPPING

During peak holiday seasons (November-December), please allow extra processing and delivery time:

•Order early to ensure delivery before your desired date

•Expedited shipping is recommended for time-sensitive gifts

•Processing times may extend to 3-5 business days during peak periods

TRAVEL-FRIENDLY PACKAGING

All jewelry is carefully packaged in protective materials and elegant packaging - perfect for gifting or taking on your next adventure. Need special packaging for travel? Let us know in the order notes!

SIGNATURE CONFIRMATION

For high-value orders (over $200), we may require signature confirmation upon delivery for your protection. If you won't be available to sign, you can:

•Arrange to pick up at a carrier facility

•Provide delivery instructions in your order notes

•Contact us to discuss alternative arrangements

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address or multiple failed delivery attempts:

•We'll contact you to confirm the correct address

•You'll be responsible for reshipping costs

•Refunds will be issued minus original shipping costs once the package is returned to us

CONTACT US

Questions about shipping? We're here to help!

Email: info@jetsyjewelry.com Phone: (702) 300-0854 Business Hours: Monday - Friday, 9 AM - 5 PM PST

Address: Jetsy Jewelry 8020 S. Rainbow Blvd. STE 100-386 Las Vegas, NV 89139

We respond to all shipping inquiries within 1 business day.

Contact - Jetsy Jewelry - Checkout

JESTY JEWELRY

Returns

JETSY JEWELRY RETURN & EXCHANGE POLICY

At Jetsy Jewelry, we want you to love every piece you purchase. We understand that sometimes items may not be exactly what you expected, which is why we've created a straightforward return and exchange policy.

15-DAY RETURN WINDOW

You may return unworn, undamaged items within 15 days of delivery for a full refund or exchange. Items must be in their original condition with all original packaging, tags, and protective materials intact.

HOW TO INITIATE A RETURN

Contact us at info@jetsyjewelry.com within 15 days of receiving your order. Please include:

•Your order number

•Item(s) you wish to return

•Reason for return (optional but helps us improve)

•Whether you prefer a refund or exchange

We'll respond within 1 business day with return instructions and, for domestic returns, a prepaid shipping label.

EXCHANGES

We're happy to exchange items for a different size or style, subject to availability. Contact us at info@jetsyjewelry.com to arrange an exchange. Once we receive your returned item and confirm its condition, we'll ship your exchange item at no additional cost.

REFUND PROCESS

Once we receive and inspect your return:

•You'll receive an email confirmation within 2 business days

•Approved refunds are processed within 5-7 business days

•Refunds are issued to your original payment method

•Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

RETURN SHIPPING

Domestic Returns (US): We provide a prepaid return shipping label. The return shipping cost will be deducted from your refund unless the return is due to our error or a defective item.

NON-RETURNABLE ITEMS

The following items cannot be returned for hygiene and safety reasons:

•Earrings (unless defective or damaged upon arrival)

•Items marked as final sale

•Gift cards

•Personalized or custom-made jewelry

DAMAGED OR DEFECTIVE ITEMS

If your jewelry arrives damaged or defective, please contact us within 48 hours of delivery at info@jetsyjewelry.com with:

•Your order number

•Photos of the damaged item and packaging

•Description of the issue

We'll send a replacement immediately or provide a full refund, including original shipping costs. You will not be charged for return shipping.

SALE ITEMS

Items purchased during promotional sales or with discount codes are eligible for return within the standard 15-day window, unless specifically marked as "final sale."

GIFT RETURNS

If you received an item as a gift:

•Contact us at info@jetsyjewelry.com with your order number

•We'll issue a gift credit or exchange for the full value of the item

•Gift credits never expire and can be used on any future purchase

LOST OR STOLEN PACKAGES

Once your order is marked as delivered by the carrier, Jetsy Jewelry is not responsible for lost or stolen packages. We recommend:

•Tracking your shipment using the provided tracking number

•Requiring signature confirmation for high-value orders

•Filing a claim with the shipping carrier if your package is lost or stolen

For assistance, contact us at info@jetsyjewelry.com and we'll do our best to help resolve the situation.

TRAVEL-RELATED RETURNS

We understand our customers are often on the go. If you're traveling when you receive your order and need additional time to process a return, contact us at info@jetsyjewelry.com. We're happy to work with you on a case-by-case basis.

CONTACT US

Questions about returns or exchanges? We're here to help!

Email: info@jetsyjewelry.com Phone: (702) 300-0854 Address: Jetsy Jewelry 8020 S. Rainbow Blvd. STE 100-386 Las Vegas, NV 89139

Business Hours: Monday - Friday, 9 AM - 5 PM PST We respond to all inquiries within 1 business day.

Contact - Jetsy Jewelry - Checkout