Pave setting student pack

Dispatch

We aim to dispatch physical orders within 1–2 business days of payment being received.Our business operates on Australian Western Standard Time (AWST).

During peak periods, public holidays, or when we are travelling for teaching commitments, dispatch times may vary slightly. If there is an unexpected delay, we will notify you by email.

Digital Products & Online Courses

Orders that include online courses or digital products do not require physical shipping.

Digital content is delivered via your Jewellery Training Solutions (JTS) student dashboard.

If you are a new customer, an account will be created automatically using your order details and login information will be emailed to you once enrolment is complete.

Shipping Carriers

We primarily ship physical products using Australia Post for both domestic and international deliveries.

Shipping services and pricing are calculated at checkout based on destination, parcel size, and weight.

Shipping Rates & Free Shipping

Free shipping is available on eligible orders:

Australia (Domestic): Orders over $249 AUD

International: Orders over $299 AUD

Indicative shipping rates (shown at checkout):

Australia: from $10 AUD

New Zealand: from $13 AUD

International: from $24 AUD

Delivery Timeframes

Estimated delivery times are provided by Australia Post and vary depending on destination:

Australia: typically 2–7 business days

International: delivery times vary and may take several weeks depending on customs and local postal services

Delivery timeframes are estimates only and are outside our control once a parcel has been dispatched.

Tracking & Responsibility

Where available, all shipments are sent with tracking.

Once an order has been dispatched and tracking information supplied, responsibility for delivery transfers to the carrier. We are unable to guarantee delivery dates.

If a parcel is delayed or missing, we will assist by:

providing tracking details

supporting investigations with the carrier where possible

International Shipping Disclaimer

International deliveries may be subject to:

customs inspections

import duties or taxes

delays within the destination country’s postal system

Any customs charges, import taxes, or local fees are the responsibility of the recipient.

Please note that delivery delays caused by customs processing or local postal services are outside our control, and shipping costs are non-refundable once a parcel has been dispatched.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout. We are not liable for delays or losses resulting from incorrect or incomplete address information.

Support

If you have questions about shipping, dispatch, or your order, please contact us via the Support page and we’ll be happy to help.

Contact - Jewellery Training Solutions - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at jewelleryadvantage@gmail.com . Please note that returns will need to be sent to the following address:

JTS. PO Box 2064, Marmion, WA 6020 AustraliaYou can always contact us for any return questions.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, incomplete, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at jewelleryadvantage@gmail.com

Contact - Jewellery Training Solutions - Checkout