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SECTION 3.1 - DELIVERY

At Gaia's Roots LLC, we take pride in offering seamless delivery solutions. By collaborating with our reliable shipping partners, we ensure competitive rates and efficient delivery times.

SECTION 3.2 - COST OF DELIVERY

For a quote within 24 hours, please email us at info@gaiasroots.shop with your shipping address. Shipping rates are determined by volumetric weight, origin, and destination. Certain items may also qualify for flat-rate shipping based on order value and location.

SECTION 3.3 - GENERAL SHIPPING & DISPATCH

We facilitate the global shipment of products utilizing a curated network of freight and logistics partners. Delivery methods and service levels (Standard or White-Glove) are determined by the Client's selected option, the destination address, item characteristics, and specific handling requirements. All delivery quotes will be confirmed and must be paid in full by the Client before dispatch.

SECTION 3.4 - WHITE -GLOVE DELIVERY & INSTALLATION SERVICES

If you need installation services for your business or home, we offer professional assistance for an additional fee, which will be included in your invoice.

Please note that installations and assemblies require a detailed inquiry and a personalized quote. For all other assembly tasks, we’ll need to review the provided instructions beforehand.

International buyers are responsible for arranging their own white-glove delivery services and acquiring warehouse storage if necessary. For heavier items or installations, we can coordinate White-Glove Delivery services through our third-party logistics partners. This premium service includes:

Receiving & Inspection: Items are delivered to our partner's receiving warehouse, where they are professionally inspected for damage upon arrival. Photographic documentation will be provided for our records.

Final Delivery: Services include unpacking, full installation, placement in the room of your choice, and complete disposal of all packaging and rubbish.

SECTION 3.5 - CUSTOMER'S OWN DELIVERY

If you opt to handle shipment and delivery using your own carrier, please inform Gaia's Roots LLC with specific details. Once the goods are picked up from the manufacturer, all responsibility and liability transfer to you. Keep in mind that any damages during transit and resulting claims will be your direct responsibility. Gaia's Roots LLC will not have control over these occurrences.

SECTION 3.6 - CLIENT -COORDINATED ASSEMBLY & HANDLING

If the buyer opts out of White-Glove services, they are responsible for arranging professional assembly and placement. The buyer will assume all risks arising from improper handling, inadequate structural support, or non-compliant installation.

SECTION 3.7 - SUITABILITY OF INSTALLATION SITE Before accepting delivery or installation of any item (especially heavy products), the Client must verify that the intended floor, wall, sub-structure, and access route can safely support the full static and dynamic load of the product. This includes accounting for any point-load concentrations and movement required during placement. You assume all risks arising from improper handling, inadequate structural support, or non-compliant installation of a Heavy Product and agree to indemnify and hold Gaia's Roots LLC harmless from any claim, damage, or expense resulting from your failure to comply with this Section 3.

SECTION 3.8 - DELIVERY FLUCTUATIONS

In special cases where delivery fluctuations arise due to customer requests or external circumstances beyond our control, additional costs may be incurred and covered by the customer. To ensure timely delivery, please double-check the delivery information provided and promptly contact us with any updates. Failure to do so may result in potential delivery delays or errors.

SECTION 3.9 - DELIVERY TIMEFRAME

You'll find an estimated delivery time on the product page when you purchase a made-to-order item. This timeline is based on the manufacturer's production schedule and is out of our control.

However, due to current global supply chain shortages, circumstances outside our control may cause delays. We constantly update our lead times and logistics to keep you informed and your order on track.Please note that delivery timeframes are directly tied to the shipment's processing and transit times. We’ll keep you informed every step of the way with regular updates and alerts about your shipment.SECTION 3.10 - DELIVERY TIMEFRAME Any shipments that are returned to us, the manufacturer, or the carrier's local depot, or any storage costs incurred as a result of the Client's delay or failure to accept delivery, will require the Client to pay all resulting additional costs.

RETURN POLICY

SECTION 4 - RETURN POLICY

Our return policy adheres to the guidelines set by our manufacturers and suppliers. Please note that certain handmade items are nonrefundable. For details regarding a specific product, we will provide the applicable return policy upon inquiry.

To ensure a smooth return process, we encourage all customers to carefully review the refund and return policies outlined on the product page prior to making a purchase. These policies may vary depending on the supplier, as each partner has unique return and refund terms.

If you wish to return a product, please be aware of the following:

•Customers are responsible for all return shipping costs.

•Returned items must be in their original condition, including all packaging components.

•Returns may be subject to a restocking fee, depending on the supplier's policy.

Please note that services rendered are nonrefundable. Additionally, all returns are subject to the discretion of our suppliers.

For further assistance or to initiate a return, please contact us at info@gaiasroots.shop. We’ll be happy to guide you through the process.

CANCELLATIONS

SECTION 5 - CANCELLATIONS

Customers have a 24-hour grace period from the time of purchase to cancel their order.

DAMAGED GOODS

SECTION 6 - DAMAGED GOODS

As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:

•Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.

•Keep the damaged goods in their original packaging to prevent further damage.

•Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.

We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.

CUSTOMS & DUTIES

SECTION 7.1 - CUSTOMS & DUTIES

When products are imported into the U.S., they are subject to customs clearance, which may include duties and additional import fees. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.

Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity. If you refuse to pay landing costs, the shipment is returned or destroyed, and you remain liable for all related charges.

Option 1: Direct PaymentYour customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.

Option 2: Handled by Gaia’s Roots (U.S. Customs Only)We can manage the U.S. customs process for you, acting as your primary point of contact. We'll provide an estimated landing cost and collect these estimated duties at the time of purchase to ensure a seamless clearance process and prevent delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.

SECTION 7.2 - INTERNATIONAL BUYERS (OUTSIDE OF U.S.)

We ship our products internationally; however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.

Contact - GAIA'S ROOTS - Checkout

SECTION 4 - RETURN POLICY

Our return policy adheres to the guidelines set by our manufacturers and suppliers. Please note that certain handmade items are nonrefundable. For details regarding a specific product, we will provide the applicable return policy upon inquiry.

To ensure a smooth return process, we encourage all customers to carefully review the refund and return policies outlined on the product page prior to making a purchase. These policies may vary depending on the supplier, as each partner has unique return and refund terms.

If you wish to return a product, please be aware of the following:

•Customers are responsible for all return shipping costs.

•Returned items must be in their original condition, including all packaging components.

•Returns may be subject to a restocking fee, depending on the supplier's policy.

Please note that services rendered are nonrefundable. Additionally, all returns are subject to the discretion of our suppliers.

For further assistance or to initiate a return, please contact us at info@gaiasroots.shop. We’ll be happy to guide you through the process.

CANCELLATIONS

SECTION 5 - CANCELLATIONS

Customers have a 24-hour grace period from the time of purchase to cancel their order.

DAMAGED GOODS

SECTION 6 - DAMAGED GOODS

As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:

•Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.

•Keep the damaged goods in their original packaging to prevent further damage.

•Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.

We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.

Contact - GAIA'S ROOTS - Checkout