Patch - The Great Wave

We offer free delivery across UAE for orders above AED 400.The shipping cost for all orders below AED 400 and international orders will be calculated at checkout.

Delivery time

Your orders will be proceeded within one working day. Delivery time across UAE is three working days and up to 10 working days for international orders.

Tracking Your Order

Your tracking number will be provided in your shipping confirmation email and you can start tracking your order within 24 hours of dispatch.

Order Confirmation Emails

Upon completion of your order, a confirmation email will be sent. If you don’t receive this email please check your junk mail folder. If you are unable to locate this email, please contact us at support.boutique@louvreabudhabi.ae

Import Duties

Items for delivery outside UAE may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the delivery is responsible for all import fees. These charges are separate from Louvre Abu Dhabi Boutique shipping charges and we have no control over these charges. Our courier partner will assist you with the processing of payment of these charges (if any), and promptly deliver the shipment.

Missing Orders

You will be able to track your order at every stage from dispatch to delivery. In case an order is lost by the courier service, we will dispatch another order. This will be upon confirmation of the lost order from the courier , a maximum of 15 days from the original anticipated delivery date.

Please contact us at: support.boutique@louvreabudhabi.ae (We reply to all emails within one working day) or by phone +97123055671

Contact - Louvre Abu Dhabi Boutique - Checkout

Thanks for shopping at boutique.louvreabudhabi.ae

If you are not entirely satisfied with your purchase, we’re here to help.

You can return or exchange your purchase within 14 calendar days from the day it reaches your doorstep.

To be eligible for a refund or exchange, your item must be unused, in the same condition that you received it and in the original packaging.

To complete your return or exchange, we require you to fill in our online form at the bottom of this page.

Non-refundable, non-exchangeable:

•Items that are not in their original condition, damaged or with missing parts.

•Items that are returned more than 14 days after delivery date.

Refunds (if applicable)

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, a credit will be automatically applied to your credit card. Funds may take up to 30 days to appear on your statement. This timeframe is out of our control.

The cost of return shipping will be deducted from the refund amount, unless:

•the products are faulty or not as described on our site;

•the reason for return is due to a boutique error, such as an error in pricing, description or a delay in delivery.

Late or missing refunds (if applicable)

There is often some processing time before a refund is posted. If after 30 days you haven’t received a refund yet, please check it with your bank account or credit card company first to ensure the delay is not on their part. If you still have not received your refund, please contact us at support.boutique@louvreabudhabi.ae

Sale items (if applicable)

Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

An item can be exchanged if:

•it is defective, damaged or the wrong size.

•a different variation of the same item is preferred – i.e. colour, language, design etc.

In all other cases the item must be returned for refund, and a new order placed for the new item. Except for cases of defective, damaged or incorrect goods, shipping fees for return and the dispatch of the new item will be the responsibility of the purchaser – our team will provide you with details of these charges upon receipt of your exchange request.

Shipping

You don’t have to worry about dispatching the return, a member of our team will contact you to arrange a pickup by our courier.

Shipping address for refund or exchange of your purchase is:

Louvre Abu Dhabi, Saadiyat Cultural District 1, Abu Dhabi, United Arab Emirates.

To process your refund or exchange, please fill the form below and someone from our team will be in touch.

Contact - Louvre Abu Dhabi Boutique - Checkout