Itzy Ritzy Bitzy Bands™

Basically Bows & Bowties ("we" and "us") is the operator of (https://www.BasicallyBows.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to substitute the out of stock item (if possible) or if you would prefer for us to process a refund. If we do not have a substitution available a refund will be given.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Basically Bows & Bowties will happily accept a return due to change of mind as long as a request to return is received by us within 20 days of purchase of item and the item is returned to us in original packaging, unused and in resellable condition. Please email info@BasicallyBows.com to process a RMA (Return Merchandise Authorization)

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the original form of payment minus the 15% restocking fee, return shipping fees and any original shipping fees paid at time of the original order. We will notify you once this has been completed through email. Basically Bows & Bowties will refund the value of the goods returned minus the 15% restocking fee but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 5 - 7 business days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Processing Time

Orders placed before 01 PM - PDT (UTC-07) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Basically Bows & Bowties will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Lost/Damaged In Transit

6.1 Package Marked As Delivered - Not Received

Unfortunately, once a package is shown as delivered we no longer have any part in the package and can not help replace a lost package. Please contact your local PostMaster, FedEx or UPS Carrier for information regarding geographical location of delivery.

6.2 Lost/Damaged In Transit

If you find a parcel is damaged in-transit, please file a claim with Route if you selected Route at checkout. File a claim: https://claims.route.com/

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Basically Bows & Bowties encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Basically Bows & Bowties at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping and the 15% restocking fee. The cost of the initial shipping will not be refunded.

8. Cancellations

Orders that have been moved to a "shipped" status cannot be canceled. Presale and preorders are final sale cannot be canceled. If you change your mind before Basically Bows & Bowties has shipped your order, we are able to accept cancellations with a 15% restocking fee. If an order has already been dispatched/"shipped"/marked as "Ready for In-Store Pickup" please refer to our refund policy.

9. Route

Route is an optional package protection available at checkout. For more information regarding Route, please click here: Route .

10. Customer service

For all customer service enquiries, please email us at info@BasicallyBows.com

Contact - Basically Bows & Bowties - Checkout

ONLINE ONLY RETURNS/EXCHANGES - www.BasicallyBows.com---- Our online (www.BasicallyBows.com) return policy (exchanges are only offered for defective item) is valid for 21 days from the date of your original purchase date . If 21 days have gone by since your online/website purchase we cannot offer a refund or exchange. Return shipping and the 15% restocking fee will be deducted from the final refund amount.

The returned item(s) must be in the possession of Basically Bows & Bowties within 25 days of the original purchase date. All refunds are subject to a 15% restocking fee (excludes defective merchandise) and applicable return shipping fees will be deducted from the final refund amount.

In-Store Pick Up / Local Orders: Orders marked as "In-Store Pickup" or "Local Pickup" at checkout (selected by customer) will be subject to a 15% restocking fee if canceled or returned. Once an email confirmation has been sent stating that the order is ready for pickup, an order may not be canceled. If the order is canceled, a 15% restocking fee will be deducted from the final refund amount. Orders not picked up within 14 days of the order being marked as "ready for pickup" will be canceled and a 15% restocking fee will be deducted from the final refund amount.

To be eligible for a return for an item purchased online at www.BasicallyBows.com, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with ALL applicable tags attached. The returned item(s) must be in the possession of Basically Bows & Bowties within 25 days of the original date of purchase. If an item arrives after the 25th calendar day from the original date of purchase, a refund will NOT be given.

Exchanges are only offered for items that are defective.

If you are unhappy with an item you have purchased, purchased an incorrect size or color and want to return it for another size, item or color, we are happy to assist, but it will be treated as a return and applicable shipping charges and restocking fees will apply.

Several types of goods are NOT returnable/NOT exchangeable:

* Holiday / Seasonal items

*Special/custom orders, preorder items and presale items.

* Hair Accessories including: Hair Bows, Headbands, Hats* Gift cards* Sale items* Underwear To initiate your return, we require a Return Merchandise Authorization (RMA) prior to the item being shipped back to us.

Please email Info@BasicallyBows.com for a RMA.There are certain situations where only partial refunds are granted:*Any item not in its original condition, damaged or missing parts, shows wear, has strong odor, etc or for reasons not due to our error.RefundsOnce your online (www.BasicallyBows.com) return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. A 15% restocking fee and the return shipping fee will be deducted from your refund. Original shipping fees paid on the original order are not refunded and will be subtracted from the final refund amount. The returned item(s) must be in the possession of Basically Bows & Bowties within 25 days of the original date of purchase. If an item arrives after the 25th calendar day from the original date of purchase, a refund will NOT be given.Late or missing refunds Contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at BasicallyBows1@gmail.com.Sale items are FINAL SALE and may not be returned/exchanged.Only regular priced items may be returned with prior approval within the return window.Exchanges We can only offer an exchange for items that are defective upon arrival. If you need to exchange an item due to defectiveness, please email Info@BasicallyBows.com to confirm a RMA for the item(s). We will provide a prepaid return mailing label for items that are defective. Prior approval must be granted prior to sending an item back.GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit/gift certificate for the value of the items returned. Once the returned item is received, a store credit/gift certificate will be generated within our system and an email will be sent to you.ShippingTo return your product, you should mail your item to:

7000 E Shea Blvd, Suite A1360, Scottsdale, AZ, 85254, United States.

Prior authorization to return/exchange a product must be granted prior to shipping. Please use a service that provides tracking to ensure delivery to Basically Bows & Bowties.You will be responsible for paying for your own shipping costs for returning your item (excludes items that are defective). Shipping costs on the original order are non-refundable. If you receive a refund, the cost of return shipping and the 15% restocking fee will be deducted from your refund. The returned item(s) must be in the possession of Basically Bows & Bowties within 25 days of the original date of purchase. If an item arrives after the 25th calendar day from the original date of purchase, a refund will NOT be given.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Contact - Basically Bows & Bowties - Checkout