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All systems sold through Pangolin Laser Systems Inc, are custom built to order, and will be shipped to you directly from the manufacturing factory to the address provided when placing your order. Client’s are responsible for shipping costs unless otherwise noted, and shipping costs will be shown in our webshop at the checkout page, when placing your order. We will also list the applicable shipping costs on the invoice sent to you, once the order is processed. Build and export times very depending on the time of order, but generally systems will ship between 2-4 weeks time. SHIPPING SERVICES All systems are shipped with FedEx, UPS or Cargo Partner. For orders in the USA, FedEx is the most commonly used method of transport. We can arrange the shipment on our FedEx account, and in doing so, applicable shipping costs will be noted in our webshop when checking out, and on the invoice sent to you, once the order is processed. For orders placed in Europe and other geographic areas, we generally ship with TNT or FedEx. Shipping costs will again be noted in our webshop, or on the invoice or pro-forma invoice sent to you during the order process. For large orders, we can also use Cargo Partner as a shipping provider. This is only used in rare cases though, when the size of the shipment may be deemed too costly, to use a more standard shipping provider like FedEx or TNT. USING YOUR OWN SHIPPING PROVIDER AND ACCOUNT We can also arrange for systems to be shipped using your own shipping account. When using your own shipping provider, please let us know your shipping account number when placing the order. This service is only available when using FedEx, DHL or UPS. CONFIRMATION OF SHIPMENT Once the purchased laser systems are finished in production, we will contact you with all application shipping and tracking information. This information will be sent to you via email, to the email address provided at the time of order. IMPORTATION, DUTIES AND TAXES All laser systems sold from Pangolin Laser Systems, Inc. , into the United States, are certified and compliant with all US CDRH and FDA regulations. For US clients:When the systems export, you will be emailed the corresponding CDRH and FDA paperwork, showing that the systems purchased are compliant and certified. You will also receive an import ID form, for customs purposes. Clients are responsible for any applicable duties and taxes, that may be charged for the importation of systems. For EU and International clients: All systems purchased will be shipped directly to the address provided when ordering. Clients are responsible for any application customs duties and or taxes. Last updated on January 28, 2016.

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When making a purchase of goods with Pangolin Laser Systems, Inc., via our webshop at Pangolin.com, our return and refund return policy is as follows:

Cancellation Period / Timeframe

The consumer is entitled to request a return and refund of their purchase within 14 days of the goods being accepted. If a return or refund request is sent in outside of this 14-day period, it is the sole decision of Pangolin Laser Systems, Inc., as to whether or not the return or refund will be granted. Pangolin Laser Systems, Inc. will make a good faith attempt to return the goods, if they believe they can resell, reuse, or recoup their investment, which went into the production and manufacturing of the purchased products. If the request is approved, a 25% restocking fee based on the listed website price may apply, at the discretion of Pangolin Laser Systems, Inc. . NOTE that we do not offer refunds on software rental license options. Please take into consideration, that all sales of rental software, are final.

We do not offer refunds on international orders sent from Sanford US office.

How to request a return or refun dRefund and return requests should be emailed to sales@pangolin.com. If the return and refund request is accepted, there is a 25% restocking fee (based on the purchase price of the goods, at the established MAP price shown on our website).

Method of Refund Refunds to the buyer will be made using their original method of payment or using a check payment from Pangolin Laser Systems. Inc..

Product Condition for Refunds and Returns When returning goods back to Pangolin Laser Systems, Inc., the buyer is obliged to return the goods undamaged and complete, in a condition appropriate to the time of use. If the consumer returns the goods to the seller without original security features, e.g. with the security code removed or damaged, this kind of damage to the goods is considered by the contracting parties a serious damage to the goods, and the buyer won’t be entitled to having the price of the goods refunded. Refund and return shipments must be made using the original packaging provided.

Damaged / Defective / Incorrect Goods If a client receives goods which are damaged, defective or incorrect on arrival, they have five business days to notify Pangolin Projector Referral of the damaged, defective, or incorrect goods. They can do this by emailing sales@pangolin.com .

Proof documenting he damage, defectiveness, or incorrect goods sent needs to be emailed to sales@pangolin.com , in the form of photos, video, or related media (i.e. we need to see what damage took place, what is defective about the product, or that the incorrect items were sent, to help address the claim). Once we confirm via email that there is damage, that the product is defective, or that we sent the incorrect items, we will coordinate the return of the goods back to our headquarters, and facilitate an appropriate exchange.

The return shipment is the burden of the buyer, unless otherwise agreed. Once the damaged, defective or incorrect goods are received back by Pangolin Laser Systems, Inc., we will coordinate the appropriate replacement products back to the buyer. Replacements products will be the same product originally purchased, or an agreed upon replacement (confirmed by both the buyer, and Pangolin Laser Systems Inc.).

Shipping and Packaging Costs Return shipping and packaging costs to and from Pangolin Laser Systems, Inc. are the burden of the buyer, unless otherwise specified and agreed.

Delivery and Shipping Charges Delivery and Shipping Charges to buyer are non-refundable once the items have been received, as documented with our approved shipping providers (FedEx, UPS, DHL, TNT, USPS, Cargo Partner, and subsequent shipping providers which may be used, as approved by Pangolin Laser Systems, Inc.).

Products Returned Exceeding Cancellation Period We do not accept returns, exchanges, or refund requests, after fourteen days of receiving the goods – Unless otherwise agreed by buyer and Pangolin Laser Systems, Inc..

Return and Refund Policy Language This Return and Refund Policy was written in the English language. English interpretation will override any other translations or interpretations of the this policies text.

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