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Shipment processing time

All orders are processed within 1-2 business days . We use UPS Ground services for the shipping.

Shipping rates and delivery estimates

Neo Chair offers FREE shipping on chairs in the continental U.S. (excluding Alaska). The shipping rates on replacement parts are calculated at checkout.

Shipment to P.O. boxes or APO/FPO addresses

Neo Chair does not ship products to P.O. boxes or APO/FPO addresses. Please use a residential or commercial address.

Customs, duties, and taxes

Neo Chair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Neo Chair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Neo Chair currently only ships within the continental U.S., excluding Alaska. Shipping rates for other countries outside the United States cannot be calculated.

However, customers have the option to personally arrange a freight forwarding agency to have the item shipped to another country! We will ship the item to a forwarding service location in the US.

For more information, email support@neochair.com

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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@hyggeinc.net. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@hyggeinc.net and send your item to Chicago or LA. We will notify the customer where to send a product back based on ship out destination.

- LA: 14107 Dinard Ave Santa Fe Springs, CA 90670 USA

- Chicago: 23315 S Youngs Rd, Channahon, IL 60410 USA

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, send us an email at cs@hyggeinc.net and send your item to Chicago or LA. We will notify the customer where to send a product back based on ship out destination.

- LA: 14107 Dinard Ave Santa Fe Springs, CA 90670 USA

- Chicago: 23315 S Youngs Rd, Channahon, IL 60410 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Neo Chair - Checkout