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Domestic Shipping Rates

Weight of Order

Processing Time

Shipping Fee

U.S. Postal Service Ground Advantage

Zones 1-2 up to 10 Lbs

Standard Dispatch

$5.99

Free on Order $59+

U.S. Postal Service Priority Mail

Zones 3-5 up to 10 Lbs

Zones 6-8 up to 3 Lbs

Standard Dispatch

$5.99

Free on Orders $59+

FedEx Ground Shipping

Zones 1-5 11 Lbs +

Zones 6-8 4 Lbs +

Standard Dispatch

$5.99

Free on Order $59+

FedEX 3 Day*

shipping fee scaled by weight

Standard Dispatch

$13.00+

2nd Business Day

shipping fee scaled by weight

Priority Dispatch

$20.00+

Next Business Day

shipping fee scaled by weight

Priority Dispatch

$40.00+

Priority Dispatch: Orders placed before 1 pm EST ship same business day, excludes Fridays, holidays & weekends.Standard Dispatch: Orders ship within 2-4 business days or 3-5 business days during promotions and holidays.

SHIPPING TIMELINE

Dispatch: 3-5 business days (Excludes Fridays)

Transit time, USA Ground Shipping: 5-14 days

International Transit: 6-20 days

Shipments to Puerto Rico: Orders shipping to Puerto Rico will only be available via USPS Priority Mail. No expedited options are available.

It may take up to three to five business days for your order to be processed in-house before it ships. Please note we ship orders out on business days only. We are currently not shipping on Fridays.

*Please note: Once the order ships the shipping fees are non-refundable.*

First Time Orders

First time orders over $150 will require a signature upon delivery.

Order Changes

We apologize that changes to your order may not be possible. We will update a shipping address or cancel an order if we can, we are sorry that we are not able to add, remove, or swap items in any order. Customers are responsible for the return shipping of unwanted items. As soon as an order enters our dispatch process changes of any kind are not possible.

Dispatch

The first stage of our dispatch process is order fulfillment. When your order has been Fulfilled it indicates that we have printed your shipping label and packing slip, and are processing the order through the warehouse.

After fulfillment your order is Pending Pickup by the carrier. We will email you the tracking number close to the estimated pickup date. Your tracking number will show a pending status until the carrier scans the order through their nearest shipping hub.

**Please do not be alarmed if USPS indicates an emergency delay while the package is in the Pending Pickup stage. USPS has changed the language on their website and it does not indicate that we have any problems at the warehouse.

Tracking Orders & Shipping FAQS

Once your order ships, a tracking number will be created. Please provide an accurate email address if you would like to track your order.

Increased Transit Time

We appreciate your patience as all of our carriers are working through increased package volume along with staffing shortages. Transit time has increased, and long delays without an updated tracking scan are normal as more transportation options like rail and air freight are utilized by our carriers; they are unable to scan packages at every stop along the way to you. We allow 14 days of transit time before a package is considered lost and eligible for replacement in the event that it has stopped scanning.

Undeliverable Packages

If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package. There will be a $5.50 reshipment fee.

If the package is refused by the recipient there will be a $6.00 restocking fee subtracted from the refund amount.

Military Address

All packages shipped to military addresses are shipped via the US Postal Service.

International Shipping International orders will ship via Passport Priority Duties and Taxes Paid and Passport Express Duties and Taxes Paid. Orders can be shipped to a PO Box. The shipping cost shown is the actual charge for shipping. The shipping cost for International orders will include all duty, taxes and brokerage fees. If you need further assistance with International Shipping rates please contact us at [email protected] . Our call center is open 9-5 EST during weekdays. Email is the best way to inquire about international shipping rates.

Canadian Shipping

Processing times and shipping times for Canadian orders are longer than for domestic orders. Orders shipping to Canada are shipped via Passport Priority Duties and Taxes Paid and Passport Express Duties and Taxes Paid. Orders can ship to a PO box. If you include an email address, you will receive an email with the tracking information for your order. An estimated scheduled delivery date will appear on this email, this date is subject to change depending on circumstances out of the control of Harney & Sons. The shipping cost is based on the merchandise weight total in your shopping cart at the time your order is placed. The shipping cost for Canadian orders will include all duty, taxes and brokerage fees. If you would like to track your order please be sure to include an accurate email address. We cannot ship Next Day Air or 2nd Day Air to Canada. You can call us via our Canadian toll-free number 888-745-9354 . You may also email us about your order [email protected] .

Canadian Shipping Rates

Merchandise Weight

Canadian Shipping Rates

0 - 4 Lbs

$35

4 Lbs and over

$50

Please note: The shipping cost for Canadian orders will include all duty, taxes and brokerage fees. If you would like to track your order please be sure to include an accurate email address. We cannot ship Next Day Air or 2nd Day Air to Canada. You can call us via our Canadian toll-free number 888-745-9354. You may also email us about your order [email protected] .

We're committed to making sure you're happy with your purchase from Harney & Sons. Have a question or an issue? Don't hesitate to reach out. Call us at 888-427-6398 or send an email to [email protected] .

If something's wrong with your order, like it's damaged or incorrect, let us know right away so we can make it right.

Here are the details:

•You can return items within 30 days of delivery.

•For non-food items, make sure they're unused and in their original packaging to get a refund.

•Got the item as a gift? We'll give you store credit for a future purchase.

Send your returns to:

Harney & Sons Fine Teas Mail Order Returns 5723 Route 22 Millerton, NY 12546

Inside the package, add a copy of your packing slip, order confirmation, or a note that includes your name, address, phone number, order number, and why you're making the return.

International Customers

If you're outside the U.S., please email [email protected] for return info.

Wholesale Customers

If you're buying in bulk, call us at 800.832.8463 for your return queries.