Paris Extend Dining Table Set

Q & P Furniture Delivery and Returns Policy

At Q & P Furniture, we strive to provide a seamless experience from purchase to delivery. To ensure your satisfaction, we have outlined our delivery and returns policy below.

1. Quality Control

All items undergo rigorous quality checks before leaving our warehouse. If you notice any faults, please report them within 24 hours of delivery , accompanied by photographic evidence.

2. Delivery Options

· Standard Delivery : Large items are hand-delivered by a professional two-person team. Delivery times may vary based on your location.

· Delivery Prices : Charges depend on location. For distances beyond this, please contact us for pricing.

· Apartment and Multi-Story Deliveries : If you reside in an apartment above the ground floor, please inform us in advance. We may not be able to deliver large items without prior arrangements. If not disclosed, we will deliver to the nearest accessible point (e.g., building entrance).

o A £50 charge will apply if alternative delivery methods (e.g., hoisting through windows) are required due to size constraints.

3. Collection Option

For convenience, you may collect your items from our Q & P Furniture warehouse. Please contact us to schedule a pickup time.

4. Responsibility and Risk

Upon delivery, items become your property and responsibility. While we take every precaution to ensure safe delivery, we are not liable for damage or loss after delivery, except in the following cases:

· The item is faulty or damaged upon delivery (report within 24 hours with photos).

· The wrong item was delivered.

5. Product Faults and Returns

· Reporting Faults : If you receive a faulty product, please provide proof of damage within 24 hours of delivery . We will assess the issue and work to resolve it.

· Misuse : If a fault arises from misuse or improper handling, we will not be obligated to replace or refund the item.

6. Delivery Time Frames and Delays

While we aim to meet specified delivery timelines, unforeseen circumstances (e.g., weather or supply chain disruptions) may cause delays. We will keep you informed of any issues. Custom-sized and specially coloured goods manufactured outside the UK may also experience shipping delays.

Contact - Q&P Furniture - Checkout

We take pride in delivering high-quality furniture and stand behind every product we sell. Our policy is designed to be fair, transparent, and firm.

1. Eligibility for Returns:

•Returns are accepted within 7 days of delivery.

•Items must be unused, unassembled, unmodified, and in their original packaging, including all accessories and documentation.

Proof of purchase (invoice or receipt) is mandatory.

2. Non-Returnable Items:

The following items are non-refundable and non-returnable:

•Customised or made-to-order furniture

•Clearance or sale items

•Assembled, installed, or used furniture

•Items damaged due to misuse, improper handling, or normal wear and tear.

3. Damage or Manufacturing Defects:

•Any manufacturing defect or transit damage must be reported within 48 hours of delivery, along with clear photos/videos.

•After inspection and approval, we will offer repair, replacement, or refund, at our discretion.

•Complaints reported after 48 hours will not be accepted.

4. Refund Process:

•Once the return is approved and the item passes inspection, refunds will be processed within 7–10 business days .

•Refunds are issued only to the original payment method.

Delivery, installation, and handling charges are non-refundable .

5. Return Shipping & Pickup:

•The customer will bear return pickup charges (if applicable), unless the return is due to a verified manufacturing defect.

•We reserve the right to reject returns that do not meet policy conditions.

6. Order Cancellation:

•Orders can be cancelled within 24 hours of placement , provided production or dispatch has not started.

•Once dispatched or manufactured, cancellation is not allowed.

7. Final Authority:

•The company reserves the final right to accept or reject any return or refund request.

•All decisions made by management will be final and binding.

Contact - Q&P Furniture - Checkout