Parallettes Medium + Liquid Chalk

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. This excludes products from pre-order or collection drops.

You will receive a notification once your order has been shipped.

If we experience a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Region

Estimated Delivery Time

Shipping Cost

Poland

1–2 business days

starting at 15.99 PLN

European Union

2–5 business days

starting at €8free shipping from €150 if turned on will display (during special promotion - turned off)

United Kingdom

2–7 business days

starting at €12

USA / Canada

3–7 business days

starting at $10

Rest of World

3–7 business days

starting at €20

Delivery times are estimates and may vary depending on customs clearance and local postal delays.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.Please allow 24–48 hours for tracking information to become available.

Customs, Duties, and Taxes (Non-EU Countries Only)

The information below applies only to orders shipped outside of the European Union. Orders shipped within the EU are not subject to customs duties or import taxes.

For deliveries to non-EU countries, your order may be subject to import duties and taxes once the shipment reaches your destination country.

Since 21.11.2025 at 6:00 PM (CET), we have implemented an automatic duty and tax collection system at checkout for eligible destinations.

This means your package will be delivered directly to you with no additional charges required during customs clearance, as all applicable duties and taxes are collected at checkout.

If your order was not calculated using this system, import duties and taxes may need to be paid during customs clearance.

You will not be charged twice. This simply means that duties and taxes are collected either at checkout by us, to ensure a smoother delivery, or by the courier upon delivery, depending on your order.

Lost or Damaged Packages

We are responsible for your order until it is delivered to you.

If your package arrives damaged or is lost during shipping, please contact our support team immediately. We will investigate the issue and arrange a replacement or refund where applicable.

To help us process your claim efficiently, please keep all original packaging and damaged items and, if possible, take photos of the damage.

Incorrect Address or Failed Delivery

Please ensure your shipping address is correct before completing your order.We are not responsible for packages returned due to incorrect addresses or unclaimed parcels.

If a package is returned to us, we can resend it, but additional shipping fees may apply.

Contact Us

If you have any questions regarding shipping, feel free to contact us:📧 customerservice@caliathletics.com

Contact - Caliathletics sp. z o.o. - Checkout

Where to send the package?

Caliathletics

Chełmońskiego 80

31-340 Kraków, Poland

1. Right of Withdrawal (Returns)1.1. If you are a Consumer (purchasing for personal use, not for business), you have the right to withdraw from the sales contract within 14 days from the date you receive the product, without stating any reason.1.2. To exercise this right, please send us a clear statement by email within 14 days of delivery, including your order number and proof of purchase.1.3. You must return the goods within 14 days of notifying us.1.4. Return shipping costs are covered by the Buyer.1.5. We will refund the price of the returned products (and the initial shipping cost, if applicable) within 14 days of receiving the returned goods or proof of shipment — whichever is earlier.1.6. Refunds are made using the same payment method as the original transaction unless agreed otherwise.1.7. You are responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

2. Damaged Parcels2.1. Upon delivery, please inspect the package before signing the delivery confirmation.2.2. If the package is visibly damaged:

Request the courier to complete an official damage protocol,

Take photos of the damage to the packaging and, if applicable, to the product,

Send this documentation to customerservice@caliathletics.com within 48 hours of delivery.

2.3. Failure to provide a damage report and photographic evidence may result in the rejection of your claim.

3. Complaints & Warranty3.1. All products are covered by a 2-year statutory warranty under applicable consumer protection laws.3.2. If a defect appears within the first year, it is presumed to have existed at the time of delivery unless we prove otherwise.3.3. To file a complaint, please provide:

A description of the defect,

Photos or videos showing the defect,

Proof of purchase and your contact details.

3.4. Send all claims to customerservice@caliathletics.com . We will respond within 14 days.3.5. If the defect is confirmed, the Seller will decide on the appropriate remedy, considering the nature of the defect and legal requirements. Possible remedies include: repair, replacement, price reduction, or full refund in case of significant defects.3.6. Claims resulting from misuse, improper storage, or mechanical damage caused by the Buyer may be rejected.

4. Customs Duties for Orders Outside the EU4.1. Buyers outside the European Union are solely responsible for any customs duties, taxes, or other import charges.4.2. We recommend checking applicable rates before placing an order — this information is usually available from the official website of the customs authority in your country, local postal services, or the chosen courier company.4.3. We are not responsible for differences between estimated and actual charges.

5. Refused Deliveries & Unclaimed Parcels5.1. If you refuse delivery or fail to collect your parcel, resulting in its return to us, you will be charged for both the initial and return shipping costs.5.2. Any refund will be issued after deducting these costs from the order amount.

6. ContactFor all return, refund, and warranty inquiries, please contact our Team at: customerservice@caliathletics.com

Contact - Caliathletics sp. z o.o. - Checkout