P1S Combo 3D Printer with AMS 2 Pro and Buffer

Thank you for choosing INNOADDI. Please review our full Shipping and Returns Policy below. These terms are designed to protect both our customers and our small business, ensuring clarity and fairness throughout the purchasing process.

1. Order Processing Times

In-stock orders normally ship within 3-10 business days, excluding holidays. During peak seasons, product launches, supply chain issues, or restocks, processing times may be extended without notice.

Pre-ordered items will ship according to the estimated timeline shown on the product page. All estimates are subject to change due to manufacturer or supply chain conditions.

Processing may be delayed by billing, address, or payment authorization issues.INNOADDI is not responsible for these delays.

2. Shipping Method

If your selected shipping method is not available in your area, your order will be upgraded or downgraded to the closest method in price, at our discretion.

3. Shipping Address Verification

For credit card orders shipping to an address different from the billing address, customers may be required to verify and authorize the alternate shipping address with their bank.

Customers are responsible for providing a correct and complete shipping address at checkout. We are not responsible for orders shipped to an address incorrectly entered by the customer.

If an address needs to be updated, Contact us within 1 hour of placing the order. Address changes cannot be guaranteed after an order enters processing.

Failure to complete this step may result in: Processing delays, Order cancellation, and Additional verification requests. This process protects our customers from fraudulent card usage.

4. Freight Forwarders

If your order is delivered to a freight forwarder, reshipper, or third-party carrier, please note: INNOADDI’s insurance coverage ends when the package is delivered to the forwarder. Any damage, loss, or missing contents after the package leaves the forwarder is not covered by INNOADDI.

5. Free Shipping

Free shipping (when offered):Applies only to the continental United States. Ships via UPS Ground or the closest available service. May not be available for all products or destinations.

Small items, filament, and large equipment may ship separately and may have different shipping charges.

6. Tracking and Delivery

When your order ships, you will receive a tracking number.

Delivery times shown at checkout are estimates provided by the carrier, not guaranteed delivery dates.

Once a package is handed to the carrier, delivery speed and delays are outside our control.

INNOADDI is not responsible for delays caused by weather, carrier issues, customs, or incorrect delivery addresses

7. Lost, Stolen, or Missing Packages

Once a carrier marks a package delivered, INNOADDI cannot issue a refund or replacement.

If your package is lost: Check with neighbors, building management, or the mailroom; Contact the carrier and open a claim; Contact us with your claim number—we will assist where possible, but are not liable for carrier errors.

8. Damaged Shipments

If your order arrives damaged: Email info@innoaddi.com within 48 hours. Include:

Order number

Photos of ALL packaging

Photos of the damage

Description of the issue

Missing the 48-hour window may void any claim.

9. INNOADDI Customer Satisfaction Program

If a printer you purchased from INNOADDI is not the right fit, you may exchange it for another model with no restocking fee.

To qualify:

The printer must be returned complete and in good condition

All accessories must be included

Shipping fees are non-refundable

Return shipping is the customer’s responsibility

Limit one swap per purchase

Printers in poor condition or missing accessories do not qualify.

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Returns, Refunds & Replacement Policy

General Return Policy

Except as otherwise noted, products purchased from InnoAddi are eligible for return within 14 calendar days of delivery.

Items that are defective due to materials or workmanship may be returned or exchanged.

Defective status will be determined by InnoAddi, the manufacturer, or authorized technical support.

Returns for non-defective products are subject to a 15% restocking fee.

Shipping, handling, and payment processing fees are non-refundable.

Return Eligibility

We are happy to accept return requests for Bambu Lab products under the following conditions, provided the request is submitted within 14 calendar days of receipt:

The product has critical failures, manufacturing defects, or functionality issues.

The product has sustained substantial shipping damage, supported by carrier-issued damage documentation.

The product is unopened, unactivated, unused, and in new condition.

Inspection & Refund Processing

Returned products will be inspected before a refund is issued.

If no defect is found after testing, return shipping costs will be deducted from the refund.

All shipped goods must be returned to our designated warehouse before refunds are processed.

Missing parts (accessories, cables, filaments, manuals, etc.) will result in deductions from the refund.

Customers are responsible for all return shipping costs for non-defective items, including issues caused by normal use (e.g., clogged hotends or extruders).

Non-Returnable Circumstances

Return service will not be provided if:

The return request is made after 14 calendar days of delivery.

Items are missing original accessories, packaging, or included components.

Products show damage due to misuse, modification, drops, incorrect voltage, water exposure, or other user error.

No defect is found after testing.

Proof of purchase is missing, altered, or suspected to be invalid.

Shipping damage was not reported within the required timeframe.

If a product is deemed non-refundable, customers may request it be shipped back at their own expense.

Once a return is approved, items must be shipped back within 14 calendar days. Failure to do so constitutes a waiver of return rights.

Replacement Policy

Replacement service is available within 30 calendar days of delivery under the following conditions:

Substantial shipping damage (with carrier-issued proof).

Incorrect product received.

Critical failure or manufacturing defect.

Replacement warranties begin on the date the replacement product is received.

Returned products must include original packaging and all accessories.

Improper packaging may void the warranty or incur additional charges.

Required fees must be paid before replacement items are shipped.

Failure to return approved replacement items within 14 calendar days waives the right to replacement.

Advanced Replacement Service

Advanced Replacement allows customers to receive a replacement before returning the original unit, subject to:

A temporary deposit equal to the product’s selling price.

The original item must be returned within 30 calendar days of receiving the replacement.

Deposits are refunded upon receipt of the original product; failure to return the product results in deposit forfeiture.

Additional Conditions

Returns must be in the same physical condition as received, including all accessories and documentation.

Original packaging is required; replacement packaging fees may apply.

Kits must be new, unused, and unopened to be eligible for return.

Clearance items are final sale and non-returnable.

Refurbished machines include a minimum six-month warranty, unless otherwise stated.

RMA & Processing

A Returned Merchandise Authorization (RMA) is required before returning any item.

Contact info@innoaddi.com to obtain an RMA.

Refund processing typically takes 7–10 business days after receipt.

Refunds are issued to the original payment method or store credit if unavailable.

Customers are responsible for return shipping unless the return is due to our error.

Claims for shortages, damage, or discrepancies must be reported within 5 calendar days of delivery.

Order Cancellations

Orders may be canceled within 2 hours of placement, provided processing has not begun.

Once processing starts, orders cannot be canceled or modified.

Approved cancellations are subject to non-refundable processing and payment platform fees.

Shipping charges are non-refundable.

Refused or returned shipments are refunded minus shipping and processing fees.

If InnoAddi cancels an order due to internal error, a full refund will be issued.

Additional Terms

Product availability and pricing may change due to demand and supply conditions.

If an item becomes unavailable, customers may choose to wait, substitute, or receive a refund.

Customers are responsible for customs duties, taxes, and import fees.

Abandoned shipments are non-refundable.

Custom orders, special items, and replacement parts may be subject to processing fees.

Warranty Information

3D-printed parts and motors carry a one-month limited warranty against manufacturing defects.

Warranty does not cover damage from misuse, unauthorized modification, improper installation, environmental exposure, or force majeure events.

Purchase Orders (POs)

Accepted from verified schools, nonprofits, and approved organizations.

POs must be issued on official letterhead with a valid PO number.

A 50% deposit may be required based on the order total amount.

Standard terms: Net 30.

Late payments may incur a 5% monthly late fee.

Non-payment beyond 60 days may result in cancellation and restricted future orders.

📧 Questions, returns, or RMA requests:info@innoaddi.com

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