P'KUP

The following Shipping Policy applies to all orders placed with The Crafty Gamer LLC through our website, in-store systems, marketplaces, or other official sales channels.

ORDER PROCESSING

Orders are typically processed within 1–5 business days after payment has been successfully received. Processing times may vary during high-volume periods, holidays, major product releases, prerelease events, conventions, or promotional sales.

Orders placed on weekends or holidays may begin processing on the next business day.

We reserve the right to delay, refuse, hold, or cancel any order at our discretion for reasons including but not limited to suspected fraud, inventory discrepancies, pricing errors, or verification requirements.

SHIPPING METHODS

We use a variety of shipping carriers including USPS, UPS, FedEx, and other delivery services depending on package size, destination, and shipping speed selected at checkout.

Shipping estimates provided at checkout are estimates only and are not guaranteed delivery dates.

SHIPPING RATES

Shipping costs are calculated at checkout based on package weight, dimensions, destination, insurance requirements, and selected shipping method.

Free shipping promotions, if offered, apply only to qualifying orders and may exclude oversized items, international shipments, or special products.

PREORDERS AND RELEASE-DATE PRODUCTS

Products marked as preorder items, prerelease items, or release-date restricted products will not ship before their official release date unless permitted by the manufacturer, distributor, publisher, or applicable organized play policies.

Orders containing preorder items may be held until all items in the order are available to ship unless otherwise stated.

Release dates are subject to change by manufacturers and distributors without notice.

TRADING CARDS AND COLLECTIBLES

Due to the collectible and fluctuating-market nature of trading cards, sealed products, graded items, and collectibles, all sales may be considered final unless otherwise required by law or stated in our Returns Policy.

We are not responsible for manufacturer defects, print quality variations, centering, pack distribution, or collectible market fluctuations.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery responsibility transfers to the carrier.

The Crafty Gamer LLC is not responsible for:

•Delayed deliveries caused by shipping carriers

•Lost or stolen packages marked as delivered

•Delivery issues caused by incorrect shipping addresses provided by the customer

•Weather delays, natural disasters, carrier disruptions, or force majeure events

Customers are responsible for monitoring tracking information and contacting the carrier when necessary.

ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information at checkout.

Orders returned due to insufficient, incorrect, or undeliverable addresses may require additional shipping charges before reshipment.

We are not responsible for packages shipped to addresses entered incorrectly by the customer.

LOCAL PICKUP

If local pickup is offered, customers will be notified when their order is ready for pickup.

Orders selected for local pickup must be collected within a reasonable timeframe. Orders left unclaimed for extended periods may be canceled, restocked, or subject to storage limitations at our discretion.

A valid photo ID and/or proof of purchase may be required for pickup.

INTERNATIONAL SHIPPING

International customers are responsible for all customs fees, import taxes, duties, VAT, brokerage fees, and other charges imposed by their country or carrier.

We are not responsible for delays caused by customs processing.

International shipping availability may vary depending on product restrictions and destination country.

SHIPPING RESTRICTIONS

Certain products may not be eligible for shipping due to manufacturer restrictions, distributor policies, organized play regulations, legal limitations, or carrier restrictions.

We reserve the right to limit shipping quantities or destinations at our discretion.

DAMAGED SHIPMENTS

If your package arrives visibly damaged, please contact us within 7 days of delivery with:

•Your order number

•Photos of the package

•Photos of the damaged items

•Any relevant shipping documentation

Failure to report shipping damage within a reasonable timeframe may affect our ability to assist with claims.

CONTACT INFORMATION

Questions regarding shipping policies may be directed to:

The Crafty Gamer LLCcontact@thecraftygamer.com

Contact - The Crafty Gamer - Checkout

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must:

•Be unused and in the same condition that you received it

•Be in the original packaging

•Include proof of purchase or receipt

Please do not send your purchase back to the manufacturer.

NON-RETURNABLE ITEMS

Certain types of goods are exempt from returns, including but not limited to:

•Gift cards

•Downloadable software products

•Certain health and personal care items

•Perishable goods such as food, flowers, newspapers, or magazines

•Hazardous materials, flammable liquids, or gases

•Intimate or sanitary products

Additional items may be designated as non-returnable at the time of sale.

USED PRODUCTS

Used products, including but not limited to used board games, pre-owned trading cards, miniatures, accessories, consoles, electronics, and other secondhand merchandise, may be returned within 7 days of purchase for a full refund to the original payment method, provided the item is returned in the same condition in which it was sold.

After 7 days and up to 30 days from the original purchase date, eligible used products may only be returned for store credit at the current approved return value determined by The Crafty Gamer LLC.

Used products returned with missing components, excessive wear, damage, alterations, missing packaging, or other condition issues not present at the time of sale may be denied, partially refunded, or subject to reduced store credit at our discretion.

Certain used items may be marked as final sale and are not eligible for return or exchange. These exclusions may include clearance items, consignment products, heavily discounted merchandise, mystery products, collectible products with fluctuating market value, or items otherwise designated as non-returnable at the time of purchase.

The Crafty Gamer LLC reserves the right to inspect and verify the condition and completeness of all used product returns prior to approval.

PARTIAL REFUNDS

In certain situations, only partial refunds may be granted, including:

•Books with obvious signs of use

•Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

•Items not in their original condition

•Items damaged or missing parts for reasons not due to our error

•Items returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original method of payment within a reasonable number of business days.

LATE OR MISSING REFUNDS

If you have not received your refund:

•Recheck your bank account

•Contact your credit card company, as processing times may vary

•Contact your bank, as refunds can take additional processing time

If you have completed these steps and still have not received your refund, please contact us at contact@thecraftygamer.com.

SALE ITEMS

Only regular-priced items may be refunded. Sale, clearance, discounted, promotional, or final sale items are not eligible for refunds unless required by law.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@thecraftygamer.com.

GIFTS

If an item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return once the returned item is received and approved.

If the item was not marked as a gift at purchase, or the gift giver had the order shipped to themselves before giving it to you, refunds may be issued to the original purchaser.

RETURN SHIPPING

Customers are responsible for all return shipping costs unless the return is due to our error or a confirmed defective item.

Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund amount.

Depending on your location, the time required for exchanged products to arrive may vary.

For items valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.

CONTACT INFORMATION

Questions regarding returns or refunds should be directed to:

The Crafty Gamer LLCcontact@thecraftygamer.com

Contact - The Crafty Gamer - Checkout