OTEX Express Ear Drops Ear Washing 10ml

Medicine Box (London) Ltd ("we" and "us") is the operator of (https://wayspharmacy.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Medicine Box (London) Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Medicine Box (London) Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Medicine Box (London) Ltd will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Medicine Box (London) Ltd to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Medicine Box (London) Ltd will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Medicine Box (London) Ltd encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Medicine Box (London) Ltd at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please phone us at 020 8106 7084

Contact - Ways Pharmacy - Checkout

Last updated: 17 July 2026

1. About us

wayspharmacy.co.uk is operated by Medicine Box (Holborn) Limited (Company No. 14359642), trading as Ways Pharmacy. Our registered office and dispensing pharmacy are at 77 Southampton Row, London, WC1B 4ET, United Kingdom.

This policy applies to orders placed on wayspharmacy.co.uk. Nothing in this policy affects your statutory rights.

2. Pharmacist review and declined orders

Orders for pharmacist-led treatments and medicines are subject to a clinical suitability review by a GPhC-registered pharmacist before supply and dispatch.

If an order does not pass pharmacist review, it will be declined and refunded in full automatically. We will return all amounts paid for the declined order, including any delivery charge, to the original payment method. We initiate the refund promptly; your bank or card provider may take additional time to show it in your account.

3. Cancelling an order before dispatch

To cancel an order, email holborn@wayspharmacy.co.uk or call +44 (0)20 8106 7084 as soon as possible and include your order number.

If your cancellation request reaches us before the order has been dispatched, we will cancel the order and refund it in full to the original payment method. Once an order has been dispatched, the return rules below apply.

4. Medicines: returns and safe disposal

For patient safety, a medicine that has left the pharmacy cannot be reused or resold. We therefore cannot accept a medicine back for resale or provide a change-of-mind refund after it has been dispatched or collected, even if the packaging appears unopened.

This restriction does not apply where a medicine or other item is damaged, faulty, not as described or incorrectly supplied. Those cases are handled under section 5 below.

Unwanted or unused medicines may be taken to a community pharmacy for safe disposal. Please do not place medicines in household waste, flush them away or post them to us unless our pharmacy team has first instructed you how to return them safely.

5. Damaged, incorrectly supplied or faulty goods

If any item arrives damaged, is faulty, is not as described or has been incorrectly supplied, contact us as soon as reasonably possible. Do not use a medicine that you believe is damaged, faulty or incorrect.

Please provide your order number, a description of the problem and, where safe and practical, photographs of the item and packaging. We will arrange a replacement or refund, as appropriate and in accordance with your statutory rights, at no cost to you. For medicines, our pharmacy team will also tell you how to return or dispose of the item safely; do not post medicines without our instructions.

6. Returns of eligible non-medicinal goods

For most non-medicinal goods bought online, you may tell us that you wish to cancel within 14 days after the day you receive the goods. You then have a further 14 days to return them. In addition, we offer a 30-day return period from delivery for eligible non-medicinal goods, provided they are unused, in their original packaging and in a resaleable condition.

Change-of-mind returns do not apply to:

•medicines after dispatch or collection;

•sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

•perishable goods, including food;

•personalised or made-to-order goods; or

•any other item excluded from cancellation rights by law.

Sale items have the same statutory rights as full-price items and eligible sale items may be returned under the same rules.

7. How to make a return

Contact us before sending anything back so that we can confirm eligibility and provide safe return instructions. Include your order number or other proof of purchase.

Authorised returns should be sent to:

Ways PharmacyMedicine Box (Holborn) Limited77 Southampton RowLondonWC1B 4ETUnited Kingdom

For a change-of-mind return, you are responsible for the return delivery cost and for the item until it reaches us. We recommend using a tracked service. If an item is damaged, faulty or incorrectly supplied, we will cover reasonable return costs or arrange the return.

8. Refunds

Refunds are made to the original payment method. For eligible returned goods, we will process the refund within 14 days after receiving the goods back, or earlier where required by law. Where a distance-sale cancellation includes the whole eligible order, we will also refund the standard outbound delivery charge; any additional amount paid for an enhanced delivery service is not refundable unless required by law.

We may reduce a change-of-mind refund if non-medicinal goods have been handled beyond what is reasonably necessary to inspect them and their value has been reduced. This does not limit your rights where goods are damaged, faulty, not as described or incorrectly supplied.

After we initiate a refund, banks and card providers may take several business days to post it. If you have received confirmation from us but cannot see the refund, please check with your payment provider and then contact our pharmacy team.

9. Contact details

Medicine Box (Holborn) Limited, trading as Ways Pharmacy

77 Southampton Row, London, WC1B 4ET, United Kingdom

Email: holborn@wayspharmacy.co.uk

Telephone: +44 (0)20 8106 7084

Contact - Ways Pharmacy - Checkout