Osprey Poco Plus Child Carrier

We deliver products Australia wide using the Australia Post network and various couriers depending on your location. Orders are dispatched within 3 business days and shipping times are estimated at between 5-10 business days depending on your location within Australia.

International shipments are dispatched within 7 business days. Shipping times are between 5-30+ days depending on location. All international shipping includes shipping insurance.

Contact - Wilderness Sports AU - Checkout

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, you can choose between a refund or store credit.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us using the "Contact Us" form on our website.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. Exchanges for the same item in a different size will not incur any additional charges and will be processed subject to stock availability. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.

If you need to exchange an item, send us a message via our contact us page or reply to your order confirmation email; and send your item to:

Wilderness Sports Shop 1B Nuggets Crossing, 19 Snowy River Avenue, Jindabyne, NSW, 2627, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We will always provide you with a tracking number where available. Shipping ETA's vary depending on provider. Once the item is shipped we cannot guarantee that you will receive your item.

Contact - Wilderness Sports AU - Checkout