Orchid Solid Napkin Ring natural

Each PAO Maison piece is carefully prepared and packed with attention to detail.

We aim to process and ship your order as quickly as possible, while maintaining the quality and care that define our products.

— Order processing —

Orders are typically processed within 2–5 business days.

Please note that during busy periods or for certain products, processing times may be longer.

— Made-to-order items —

Some of our products are made to order.

Production times vary depending on the item and will be indicated on the product page. Once production has started, made-to-order items cannot be cancelled.

If your order includes both in-stock and made-to-order items, we may ship everything together once the full order is ready. Items may also be shipped separately depending on availability.

— Shipping times —

Estimated shipping times:

France: 1–3 business days Europe: 2–7 business days International: 5–10 business days

Please note that these are estimates and may vary depending on the carrier and destination.

— Shipping costs —

Shipping costs are calculated at checkout based on your location and order size.

We offer free shipping on all orders over €100 within the European Union.

For international orders outside the EU, we offer free shipping on orders over €250.

Free shipping thresholds are automatically applied at checkout.

We occasionally offer additional shipping promotions, which will be clearly indicated on the website.

— Customs, duties and taxes —

For orders shipped outside the European Union, import duties, taxes, and customs fees may apply.

These charges are the responsibility of the customer and are not included in our prices or shipping fees.

— Delays —

While we do our best to meet estimated delivery times, we are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.

— Tracking —

Once your order has been shipped, you will receive a confirmation email with tracking information.

— Incorrect address —

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

— Lost or damaged packages —

If your order is lost or arrives damaged, please contact us at info@paomaison.com as soon as possible so we can assist you.

— Questions —

If you have any questions about shipping, please contact us at:

info@paomaison.com

PAO Maison 181 Rue de Combat 83300 Draguignan France

Contact - Pao Maison - Checkout

Return Policy We want you to love your PAO Maison piece. If for any reason you are not fully satisfied, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as received: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, please contact us at info@paomaison.com. Please note that returns must be sent to the following address: PAO Maison 181 Rue de Combat 83300 Draguignan France If your return request is accepted, we will provide you with instructions on how and where to send your package. Items returned without prior approval will not be accepted. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Original shipping costs are non-refundable. For any questions regarding returns, you can contact us at info@paomaison.com. — Damages and issues — Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you have received the wrong item. We will evaluate the issue and make it right as quickly as possible. — Exceptions / non-returnable items — Certain types of items cannot be returned, including: - Custom or made-to-order products (including bespoke or personalized items) - Items marked as final sale - Gift cards Made-to-order items cannot be cancelled once production has started. Due to the artisanal and handmade nature of many of our products, slight variations in color, shape, or finish are not considered defects but part of their unique character. If you have any questions about your specific item, please contact us before purchasing. — Exchanges — The fastest way to ensure you get what you want is to return your item (once approved) and place a new order separately. — European Union 14-day cooling-off period — If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification. Returned items must be in the same condition as received: unused, with tags, and in original packaging, along with proof of purchase. Please note that this right does not apply to custom or made-to-order items. As many of our items are produced in limited quantities or are unique pieces, replacements may not always be available. — Refunds — Once we have received and inspected your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved, please contact us at info@paomaison.com.

Contact - Pao Maison - Checkout