Orbit Table Lamp 27.6'

Clear and transparent shipping policy from TheCarGoods.

Origin

Zhejiang Province, China

Support

Mon–Fri 9:00–18:00 (Los Angeles Time, GMT−8)

Overview

We are dedicated to ensuring your order arrives safely and efficiently. All orders are shipped from our fulfillment facility in Zhejiang Province, China. We do not operate local warehouses outside China at this time.

Order Processing

Available Countries: United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Norway, Sweden, Australia, United Arab Emirates, and New Zealand.

Handling Time: Orders are processed and dispatched within 1–3 business days after payment confirmation.

Order Cutoff Time: Daily 2:00 PM PST (Los Angeles Time, GMT−8). Orders placed after this time will be processed on the next business day.

Business Days: Monday to Friday, excluding Chinese public holidays.

Estimated Shipping & Delivery

We offer free standard international shipping to most listed countries. Total Delivery Time (TDT) = Order Processing Time (1–3 business days) + Estimated Shipping Time.

Countries Included

Estimated Shipping Time

Total Delivery Time (TDT)

Shipping Fee

United States, Canada, Mexico

10–14 business days

11–17 business days

Free

UK, Germany, France, Italy, Spain, Poland, Denmark, Sweden, Switzerland

12–15 business days

13–18 business days

Free

Australia, New Zealand, UAE

15–20 business days

16–23 business days

Free

Please note: The shipping times above apply to small lighting fixtures . For large lighting fixtures and custom orders , the following shipping timeline applies:

Production Time: 3–10 business days

Ocean Freight Transit: 3–5 weeks

Total Door-to-Door Delivery Time: Approximately 4–6 weeks

•Carrier: Ocean freight, with final-mile delivery handled by UPS/FedEx in the destination country.

Note: Delivery times are estimates and may vary depending on customs, carrier delays, or other unforeseen circumstances.

Taxes & Duties

Product prices are based on Delivered Duty Paid (DDP). The final checkout price already includes import duties and local taxes where required. You will not be charged additional tariffs or hidden fees upon delivery.

Contact Information

CharlotteCustomer Support Representative

Email: support@thecargoods.com

Phone: +86 17621966526

Address: Room 266, 2nd Floor, No. 1 Hengfeng Road, Huangze Town Industrial Zone, Shengzhou, Shaoxing, Zhejiang Province, 312400, China

Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time, GMT−8)

Contact - THECARGOODS LAMP - Checkout

Clear, fair, and transparent information about returns, refunds, and cancellations.

Return Window

Customers may request a return within 30 days from the date the item is received. Requests submitted after this period may not be eligible for return or refund consideration.

When a Return May Be Requested

Defective or Damaged Items

If an item arrives damaged, defective, or has a manufacturing-related issue, customers may request a replacement or refund after review.

Incorrect Item Delivered

If the received item differs from the original order, a replacement or refund may be provided. In such cases, return shipping costs are covered by us.

Personal Reasons

Returns due to personal preference (such as incorrect size selection, model choice, or change of mind) are accepted. Customers are responsible for return shipping costs.

How to Start a Return

•Email us at support@thecargoods.com

•Provide your order number and reason for return

•Attach photos or video if the item is damaged or incorrect

After review, our support team will provide return instructions.

Return Conditions

•Items must be returned in original condition

•Original packaging and accessories included

•No signs of excessive use or intentional damage

•A valid tracking number is required

Refund Timeline

Once the returned item is received and inspected, refunds are processed within 1–2 business days.

Refunds are issued to the original payment method. Depending on your payment provider, it may take 7–10 business days for funds to appear.

No Hidden Fees

•No restocking fees

•No additional handling charges

•Original shipping fees refunded when applicable and when caused by our error

Order Cancellation

Orders may be cancelled for a full refund before shipment. Once dispatched, orders are handled under this return policy.

Return Address

Room 266, 2nd Floor, No. 1 Hengfeng RoadHuangze Town Industrial Zone, ShengzhouShaoxing, Zhejiang Province, 312400China

Customer Support

Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT-8)

Phone: +86 176 2196 6526

Email: support@thecargoods.com

Commitment to Transparency

This policy explains return conditions, responsibilities, timelines, and support options using clear and factual language.

Contact - THECARGOODS LAMP - Checkout