Optimum Sleep Bundle

At EMIS+, we believe healthcare essentials should reach you when you need them. We ship globally from our dedicated warehouse in Singapore to ensure authenticity and speed.

1. Singapore (Domestic) Shipping

Processing Time: Orders placed before 12:00 PM (SGT) on business days are processed and dispatched the same day. Most local orders arrive within 2-3 business days.

Urgent Medical Needs: For urgent stoma or wound care supplies, please contact us via WhatsApp at +65 8028 7151 for expedited arrangement options.

2. International Shipping

Global Reach: We ship to over 50 countries including Malaysia, Indonesia, Australia, and the USA.

Rates: International shipping rates are calculated dynamically at checkout based on the weight of your medical supplies and your location. We use premium carriers (DHL/FedEx) to ensure temperature-sensitive products like probiotics arrive in optimal condition.

Customs & Duties: International customers are responsible for any applicable customs duties or taxes in their destination country.

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Your health and safety are our top priority. Due to the sensitive nature of medical and hygiene products, we adhere to a strict quality control policy. However, we also understand that mistakes happen.

1. Our "Hygiene Safety" Promise (Non-Returnable Items) To ensure every customer receives brand-new, sterile medical supplies, we cannot accept returns or exchanges for the following categories once they have left our facility:

Stoma & Ostomy Products: Bags, baseplates, and pastes (unless in a completely sealed, unopened box).

Wound Care: Dressings, bandages, and gels.

Probiotics & Supplements: Due to temperature control requirements, we cannot resell returned supplements (e.g., Akkermansia ).

Personal Care: Compression stockings and skin creams.

2. 7-Day Exchange Policy (Unopened Hardware) For non-hygiene items (e.g., sealed hardware accessories), we offer a 7-Day Exchange Window if you have purchased the wrong size or model.

Condition: Items must be 100% unopened, in original packaging, and in re-sellable condition.

Process: Contact us within 7 days of receipt.

Restocking Fee: A $10.00 administrative fee applies to "Change of Mind" exchanges to cover processing costs.

3. Damaged or Incorrect Orders (Our Guarantee) If we made a mistake, we will fix it.

Incorrect Item: If you received a product different from what you ordered, we will arrange a free 1-to-1 exchange at your doorstep.

Damaged in Transit: If your probiotics arrive warm or your box is crushed, please take a photo immediately and WhatsApp us. We will arrange a replacement or refund.

How to Request a Return:

WhatsApp us at +65 8028 7151 or email Hello@emis.asia with your Order ID.

Include a photo of the item if it is damaged/incorrect.

Wait for our team to issue a Return Authorization (RA) number before mailing anything back.

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