Open Source R36 PRO Retro Handheld Video Game Console Linux System 3.5 Inch IPS Screen Portable Pocket Video Player 128GB Games

EtherealBe Shipping Policy

At EtherealBe, we take pride in curating and delivering unique, high-quality pieces to our customers around the world. Because many of our items are crafted, sourced, or shipped internationally, our average fulfillment and delivery timeframe is 2–4 weeks.

Processing Times

Orders are typically processed within 2–5 business days after payment is received.

Once processed, you will receive a confirmation email with your tracking information (when available).

Shipping Times

Standard Shipping: Average delivery is 2–4 weeks depending on your location and customs clearance.

Delivery times may vary slightly during holidays, peak seasons, or due to carrier delays beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size/weight.

From time to time, EtherealBe offers free shipping promotions — stay tuned to our site and newsletter for details.

International Shipping

We proudly ship worldwide.

Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.

Tracking & Support

A tracking number will be provided when available. Please allow a few days for tracking updates to appear in the carrier’s system.

If your order has not arrived within the estimated timeframe, please contact us at CustomerCare@EtherealBe.com for assistance.

Delays & Exceptions

Weather, customs inspections, and global shipping disruptions may occasionally extend delivery times. We appreciate your patience in these rare situations.

In the unlikely event your package is lost or damaged in transit, we will work with you to resolve the issue.

✨ EtherealBe Promise: Every order is carefully packed and shipped with attention to detail. While our delivery window is 2–4 weeks on average, we believe the wait is worth it for the quality and uniqueness of our collections.

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We know you change and We can change with YOU!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at CustomerCare@EtherealBe.com.

Please note that returns will need to be sent to the following Address:

CustomerCare@EtherealBe.com

following Subject:

'REFUND'

following Reason:

'ANY' - We understand that to be Unique as You ! You have to be Flexible!

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question(s) at CustomerCare@EtherealBe.com

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Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. *Unfortunately, we cannot accept returns on sale items or gift cards.*

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

*If more than 15 business days have passed* since we’ve approved your return, please contact us at CustomerCare@EtherealBe.com

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