Open mind

Global Shipping

80% of our orders are shipped within 24 hours, with local print labs dotted across the globe in the United States, Mainland Europe, United Kingdom and Australia

There are no duty or import fees for orders within the UK, EU, Australia or USA

Destination

Cost

Delivery time

United States

Free over $75 / $4.99

2–5 working days

Europe

Free over €80 / €8.00

5–7 working days

United Kingdom

Free over £70 / £4.95

2–4 working days

Australia

Free over A$150 / A$8.99

3–6 working days

Canada

Free over CA$150 / CA$12.99

5–12 working days

Rest of World

£8.95 – £70.00

5–12 working days

*Delivery times are estimates and may vary during peak periods.

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14 day easy return

Can I cancel my order?

You can cancel the order so long as we’ve not started production. As after this your order enters into multiple automated flows and is booked in with our shipping partners so we can pull it out. Just contact us immediately and we’ll do our best to stop it before going into production and provide you with a full refund. But we can't make any guarentees

My item did not arrive or it arrived damaged, or I was sent the wrong item?

Our courier partners and all the employees of DROOL are only human, so occasionally mistakes can happen. It’s very rare, but if it happens to you we’re very sorry. Simply let us know within 14 days of receiving the item and we’ll rectify it for you by sending a free replacement.

As part of our guarantee, if an artwork arrives damaged or is incorrect, we’ll happily get an express replacement sent out to you free of charge (it really helps if you send us a few photos of the damage or any other issues).

If an item arrived that is wrong and you want a refund, no problem, the incorrect item will just need to be returned, but we’ll cover the postage cost.

Refund for an order that was not delivered due to multiple failed delivery attempt or a customer fault: for example, but not limited to, an incomplete address being given or a parcel not being collected, then the customer will be required to cover all outbound shipping costs.

I ordered a print or frame and changed my mind

Just contact us and return the item within 14 days of receiving your order and we’ll provide an address for you to return your items to. Eligibility: the item must be unmarked, in the same condition that you received it and in the original packaging. Due to being a small independent business, customers are responsible for return shipping charges for unwanted items. For framed artworks and already exchanged items, the original outbound shipping cost will be deducted from the refunded amount. For your protection, please be sure to return your goods via recorded or registered post. We can not give refunds or exchanges on Mystery Box orders. Refunds for purchases made by gift card credit will be refunded in credit. This doesn’t affect your statutory legal rights.

I ordered DROOL merch and want to return it

Just contact us and return the item within 14 days of receiving your order and we’ll process this for you. Items will need to be returned to our UK returns address. Eligibility: the item must be unmarked, unworn and unwashed, in the same condition that you received it and in the original packaging. Due to being a small independent business, customers are responsible for return shipping charges for unwanted items. This doesn’t affect your statutory legal rights.

I would like to return an order that benefited from our Referral Program

We love when you share your passion for art with friends! To thank you, we offer a referral reward program (https://drool-art.com/pages/referral). When you refer a friend to DROOL, you both get rewarded—your friend enjoys a coupon off their stunning contemporary art, and you earn a thank-you coupon from us. It's our way of saying 'thanks' for spreading the word.

You can return orders that have benefited from the Referral Program under the same terms as defined in the "I ordered a print or frame and changed my mind" section above. However, we reserve the right to refuse an order or a refund if we find clear evidence of abuse or fraudulent use of the Referral Program, which includes customers referring themselves (self-referral). This is to ensure fairness and the continued generosity of our referral rewards.

Contact information

If you have any questions about the Policy, please contact us here.

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