Open-Box Half Folio for Supernote Manta

Effective: June 15, 2026

SHIPPING

We work with DHL and other carriers to ship to most countries and regions around the world.

Countries or regions available for delivery will be listed on the order input process of Supernote.com webpage. The list may be adjusted by specific reasons such as pandemic or other force majeure conditions.

For most countries, your order is expected to arrive within 5 to 10 business days.

Please note that the times provided above are for reference only and are not guaranteed. They do not include pre-orders, special accessories and may be influenced by holidays, carrier resources, political events, and other external factors.

Please reject of package from carrier without signing if the packing or box is obviously damaged and please contact us for related issue with possible replacement.

DUTIES AND IMPORT TAXES

You will prepay any duties and import taxes that may be charged by your country's customs at checkout, and we will ship using DDP (delivered duty paid).There are exceptions in some countries, where the customs will contact you at the time of delivery to pay duties and import taxes:

•Aruba

•British Virgin Islands

•Cape Verde

•Côte d’Ivoire

•Falkland Islands

•Iraq

•Libya

•Nepal

•Niue

•Pakistan

•São Tomé & Príncipe

•Seychelles

•Somalia

•South Sudan

•St. Helena

•Sudan

•Timor-Leste

•Turkmenistan

•Turks & Caicos Islands

•Tuvalu

•Uruguay

•Uzbekistan

•Yemen

Effective: June 16, 2025

Please note that this return policy is different from the return policy for Trial Open-Box products .

STEPS TO MAKING A RETURN

STEP 1: Check Eligibility.

30-DAY RETURN

•We accept returns purchased from Supernote.com within 30 calendar days of receipt.

•Please note that handwriting films purchased separately cannot be returned.

STEP 2: Email us at service@supernote.com to request a return.

NOTE: Our team will review and decide your request, failure to obtain a return authorization will result in an automatic rejection of your return without a refund.

STEP 3: Perform a Factory-Reset to remove all personal data from the device.

STEP 4: Pack everything together.

•The return item(s) must be in original packaging (box with bubble/sponge wrap to prevent damage), as well as the instructions guide and any spare parts.

STEP 5: Ship back to Supernote.

Please note we don't provide prepaid shipping labels. Use any reliable carrier, and be sure to select signature confirmation on delivery so we can confirm receipt.

STEP 6: Review our Device Inspection Results.

•If there ARE hardware damages or defects NOT mentioned when a return request was initiated, there may be a return rejection without refund.

•If NO hardware defect issues are found, we will deduct the following return costs from your payment:- (If any) Customs duties and import taxes that you prepaid when you placed the order.

NOTE:

If there ARE factory hardware damages or defects that WERE mentioned with evidence like pictures and videos when a return request was initiated, we will provide a full refund and pay for any shipping charges.

ADDITIONAL PRICING INFO

•For US customers, you can send your return to our US service location.

•For customers outside the US, a customs fee of 17% of the item's stated value will be deducted from your refund. This fee is charged by customs. The customs duties and import taxes (if any) that you prepaid when you placed the order are given to your country's customs and therefore cannot be refunded.

•Please be aware that the refunded amount may differ slightly from the original payment due to the following factors:

•Currency conversion: If your original payment was made in a currency different from your payment method's currency (e.g., credit card, PayPal), a small fee may be deducted during the conversion process.

•Exchange rate fluctuations: Changes in currency exchange rates between the time of purchase and refund may affect the final amount.

•As a result, while we will refund the full order amount on our end, you may receive a slightly different total due to these factors. These discrepancies are beyond our control and are subject to your payment method's policies and current exchange rates.

Please note that the above is based on experience and we make zero-profit on any refund cases.

REFUND

Generally, you are able to receive a refund within 15 business days after we provide the Device Inspect Results to you.

WARRANTY

Devices and accessories purchased from Supernote.com include a two (2) year warranty.