Onyx Console Table

The Furniture Emporium – Shipping & Delivery Policy

Delivery Coverage

We proudly offer delivery throughout the Republic of Ireland and Northern Ireland.

Delivery Charges

Delivery charges range from €19.95 to €129.95 , depending on your order size, delivery location and the type of products purchased.

The correct delivery charge will be automatically calculated during checkout.

Please note that mirrors and certain fragile glass products require specialist handling and are subject to a separate delivery charge. Where applicable, this charge is added in addition to your standard delivery fee.

Express Delivery

Selected products may be eligible for Express Delivery.

Express Delivery typically takes 3–5 working days , excluding the day your order is placed.

•Availability is subject to stock confirmation.

•If your order is not eligible for Express Delivery, we will contact you and your order will automatically revert to our standard delivery service. Any difference in delivery charges will be refunded.

Express Delivery is an outside doorstep delivery only service.

Delivery Process

Order Processing

Once your order has been placed, it enters our processing system.

Order processing typically takes 24–72 hours (excluding weekends and public holidays).

During this time we:

•Confirm stock availability.

•Prepare your order.

•Schedule delivery with our logistics partners.

Estimated Delivery Time

Most deliveries are completed within 7 –10 working days , although delivery times may vary depending on product availability and destination.

Following processing, you will receive an estimated delivery timeframe.

Please note that this is an estimate and not a guaranteed delivery date.

Remote & Rural Deliveries

Deliveries to remote, rural and island locations will take longer than our standard delivery estimates.

If you require an estimated delivery timeframe before ordering, please contact us and we will be happy to advise.

Delivery Booking

As your delivery approaches, our logistics team will contact you to arrange a suitable delivery date.

Where possible, customers are contacted 24–48 hours before delivery.

While we always aim to provide advance notice, this cannot be guaranteed due to routing changes and operational requirements.

Cancellation Delivery Slots

Occasionally, an earlier delivery slot may become available due to another customer's cancellation.

If this happens, we may contact you to offer the earlier delivery.

If you are unable to accept the earlier date, your original estimated delivery timeframe will remain unaffected.

If you accept the earlier delivery slot, someone must be available to receive the delivery. Failure to do so may result in additional delivery charges.

Delivery Hours

Deliveries are typically made:

Monday to Friday

8:00am – 6:00pm

Someone must be available at the delivery address to receive and sign for the goods.

Delivery Delays

While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to factors outside our control, including:

•Traffic

•Weather conditions

•Road closures

•Vehicle breakdowns

•Supplier delays

•Operational requirements

Where significant delays occur, we will contact you as soon as updated information becomes available.

Delivery Service

Delivery is carried out by independent third-party delivery companies on behalf of The Furniture Emporium.

Please note:

Deliveries are outside doorstep deliveries only .

•Delivery drivers are not authorised to carry furniture into your property, upstairs or into individual rooms.

Assembly, installation, unpacking, dismantling, furniture removal and packaging removal are not included .

•Customers are responsible for arranging sufficient assistance to move products inside after delivery.

•Customers must ensure safe and suitable access to the delivery address.

•It is the customer's responsibility to ensure purchased items will fit through all entrances, hallways, staircases, lifts and into the intended room before placing an order.

•If delivery cannot be completed because access is unsuitable or assistance is unavailable, any additional transport, return or redelivery charges incurred will be the responsibility of the customer.

Missed Deliveries

Courier Deliveries

Following two unsuccessful delivery attempts, courier parcels will be returned to our warehouse.

A re-delivery charge of €9.95 per parcel will apply.

Furniture Deliveries

If nobody is available to receive your furniture delivery, or delivery cannot be completed due to access issues or customer unavailability, additional transport or redelivery charges between €60 and €150 may apply, depending on the size of your order. These charges will be deducted from any applicable refund.

Delivery Lead Times by Product

Estimated delivery times:

Product Type

Estimated Lead Time

Small accessories

7–10 working days

Cushions & bedding

7–10 working days

Fragile homeware

14–21 working days

Mirrors

Approximately 2–3 weeks

Furniture

Typically 10–14 working days

Large furniture & special orders

Up to 6 weeks

These timeframes are estimates and may vary depending on supplier availability.

Specialty Products

Large furniture items including beds, mattresses, sofas, sliderobes and dining furniture may require longer delivery times due to manufacturing, supplier availability or logistics.

If extended lead times apply, we will notify you as soon as possible.

Click & Collect

Click & Collect processing typically takes 2-3 weeks .

Once your order is ready, we will contact you to arrange a collection appointment from our designated collection location.

Collection timeframes provided at checkout are estimates only.

Pre-Orders

Products not currently in stock are treated as pre-orders.

Once availability has been confirmed, our customer service team will contact you with an estimated delivery timeframe.

Receiving Your Delivery

For all deliveries:

•Someone aged 18 or over must be present to receive and sign for the goods.

•Please inspect your order as soon as reasonably possible after delivery.

Any shortages, transit damage or incorrect items should be reported within 3 calendar days by emailing info@thefurnitureemporium.ie .

Flat-Pack Furniture

Some products are supplied flat-packed and require customer assembly.

If you are unsure whether an item is supplied assembled or flat-packed, please contact us before placing your order. Please note: all products are considered flatpack unless otherwise stated on the product page and or description.

Christmas & Holiday Orders

Orders placed between 15th December and 4th January (inclusive) will begin processing from 5th January , with standard delivery lead times applying from this date.

This is due to seasonal closures across our warehouse, suppliers and logistics network.

Customers requiring delivery before Christmas are encouraged to contact us prior to placing their order.

Frequently Asked Questions

Can items with different lead times be delivered separately?

No.

Typically, orders will be delivered together, unless the customer requests seperate deliveries which will incurr another delivery charge for each seperate delivery.

Can I ship to a different address than my billing address?

Yes.

Simply enter your preferred delivery address during checkout.

Delivery Areas

We currently deliver throughout all counties in the Republic of Ireland and Northern Ireland.

Errors & Omissions Excepted (E&OE)

While every effort is made to ensure the accuracy of our website and policies, The Furniture Emporium reserves the right to correct any genuine errors, omissions or pricing mistakes.

Nothing within this policy affects your statutory rights under Irish or European consumer legislation.

If you have any questions regarding delivery, please contact our team:

info@thefurnitureemporium.ie

Contact - The Furniture Emporium - Checkout

The Furniture Emporium – Returns, Delivery & Customer Policy

Change of Mind – Online Purchases

If you change your mind about an online purchase, you may return the item within 14 calendar days from the day you receive your order, in accordance with your rights under EU Consumer Law.

To request a return, please log into your account on our website using the email address used to place your order and follow the return instructions provided.

Return Shipping

Customers are responsible for the cost of returning unwanted items.

Original delivery charges are non-refundable unless the item is faulty, damaged or incorrectly supplied.

Refunds

Once your returned item has been received and inspected, any refund due will be processed within 14 calendar days.

Refunds will exclude the original delivery charge unless the return is due to a confirmed fault or an error on our part.

Change of Mind – In-Store Purchases

All in-store purchases are final.

We do not accept change-of-mind returns for purchases made in-store. This does not affect your statutory rights.

Delivery & Access

Delivery of your order is carried out by independent third-party delivery companies on behalf of The Furniture Emporium.

Please read the following carefully before placing your order:

Deliveries are outside doorstep deliveries only.

Delivery drivers are not authorised to carry furniture inside your property, upstairs or into individual rooms.

The Furniture Emporium does not provide assembly, installation, unpacking, dismantling, furniture removal or disposal services.

Packaging materials are not removed.

Customers are responsible for arranging sufficient assistance to move goods into their property after delivery.

Customers are responsible for ensuring safe and suitable access to the delivery address.

Before placing your order, please ensure your chosen furniture will fit through all entrances, hallways, staircases, lifts and into the intended room.

Delivery drivers cannot assess whether products will fit through your property before attempting delivery.

If delivery cannot be completed because access is unsuitable, assistance is unavailable, or delivery cannot be safely completed, any additional transport, return or redelivery charges incurred will be the responsibility of the customer.

Delivery Terms

Delivery charges are non-refundable unless the item is confirmed to be faulty or incorrectly supplied.

Delivery dates and times are estimates only and cannot be guaranteed.

If we contact you to arrange delivery and you are unavailable, your next available delivery date will typically be subject to a similar lead time as your original estimated delivery timeframe.

Once a delivery appointment has been accepted, someone must be available to receive the goods.

If delivery cannot be completed because nobody is available, access is unsuitable or delivery is refused, a redelivery charge will apply.

If an order is cancelled after dispatch, the original delivery charge will not be refunded. Any return transport costs incurred will also be deducted from any applicable refund.

Damaged Packaging

Packaging may occasionally become marked or damaged during transport.

Minor packaging damage does not necessarily mean the product inside has been damaged.

Packaging damage alone is not considered a product fault and does not qualify for a refund or replacement.

Customers should not refuse delivery solely because the outer packaging is marked or damaged unless the product itself appears to have sustained significant damage.

If you believe the product itself has been damaged, please report this within the timeframe outlined below.

Reporting Damage, Shortages or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

Any shortages, transit damage or incorrect items should be reported within 3 calendar days by emailing:

info@thefurnitureemporium.ie

Please include:

Your order number

A description of the issue

Clear photographs of the product

Photographs of the packaging, where applicable

Prompt reporting helps us investigate and resolve issues as quickly as possible.

Warranty Replacements & Exchanges

Where a replacement item or component is being supplied, customers are responsible for ensuring that the original item or component is accessible and ready for collection by the appointed courier on the agreed date.

Our delivery partners and couriers do not provide disassembly, removal, installation or assembly services. If the item or component is not ready for collection, the exchange may need to be rescheduled.

Fault Reporting & Resolution

If you believe your product has developed a fault, please notify us in writing by emailing:

info@thefurnitureemporium.ie

Please include:

A clear description of the issue

Photographs and/or videos

Any relevant information that may assist our investigation

Once received, we will assess the information and, where necessary, refer the matter to the manufacturer or their authorised service provider.

Depending on the nature of the issue, the resolution process may include:

Technical assessment

Service inspection

Repair

Replacement parts

Product replacement where appropriate

Repair or replacement procedures typically take 4–6 weeks, although this may be longer due to manufacturer lead times, parts availability, transport or scheduling outside our control.

We will keep you informed as meaningful updates become available. Please note that updates are only available when new information has been received from the manufacturer, supplier or service provider. We appreciate your patience throughout the process.

Where an inspection by the manufacturer or an independent product technician is required, The Furniture Emporium will consider the findings of that inspection when determining the appropriate resolution in accordance with applicable consumer protection legislation.

Damages & Replacement Parts

Where damage is reported, our standard resolution is to replace the damaged component(s) rather than the entire product.

A full replacement will normally only be offered where:

The item cannot reasonably be repaired.

Replacement components are unavailable.

The product is deemed beyond economical repair.

Returns Requiring Collection

Where goods need to be collected from a customer's address, collections typically take 2–6 weeks to arrange and complete.

This allows time for transport scheduling, return to our warehouse and inspection.

Where applicable, a collection charge may apply.

Order Cancellations

Before Dispatch

Orders cancelled within 24 hours of the scheduled delivery date will incur a 20% restocking fee.

After Dispatch

If an order is cancelled after it has been booked in for delivery:

Original delivery charges are non-refundable.

Return transport charges will apply.

A restocking fee may also be deducted where applicable.

Condition of Returned Items

Unless returning faulty goods under your statutory rights, all returned products must be:

Unused

Undamaged

In their original packaging

Complete with all fittings, accessories and instructions

In a resalable condition

Failure to meet these conditions may result in a reduced refund or refusal of the return.

Flat-packed furniture that has been assembled cannot normally be accepted as a change-of-mind return unless the item is faulty.

Non-Returnable Items

The following items cannot be returned unless faulty or where required by law:

Mattresses

Bedding

Pillows

Hygiene products

Custom or made-to-order products

Custom-treated items

Paint

Clearance items

Showroom display models

Clearance and showroom display items are sold as seen and may contain cosmetic imperfections. These items are priced accordingly and are not eligible for return or refund.

Promotional Sets & Bundle Offers

Where products are purchased as part of a promotional bundle (for example, a bed and mattress set), the promotional price applies only where all items forming part of the promotion are retained.

If one item from the bundle is returned, cancelled or refunded, the remaining item(s) will revert to their normal individual selling price.

Any refund due will therefore be calculated by deducting the standard retail price of the retained item(s) from the amount originally paid.

Nothing in this section affects your statutory consumer rights.

Custom & Special Orders

Custom-made, specially ordered or personalised products cannot be cancelled, returned or refunded unless faulty or where required under consumer law.

Once production or ordering has commenced, no changes can be made.

Payment in full is required when placing a custom or special order unless otherwise agreed.

Product Dimensions & Fit

Product dimensions are listed wherever possible.

If dimensions are unavailable, please contact us before ordering.

It is the customer's responsibility to ensure that the furniture will fit:

Through all access points.

Into the intended room.

Within the available space.

We cannot accept returns or cancellations where delivery cannot be completed because the product does not fit or access is unsuitable. It is the customer's responsibility to ensure suitability before placing an order. This does not affect your statutory rights.

Colour Variation

Colours shown online may differ slightly due to:

Individual screen settings.

Photography lighting.

Natural variation in materials such as wood, leather and fabrics.

These variations are normal and are not considered manufacturing defects or product faults.

Deposits

Deposits are non-refundable except where required under your statutory consumer rights.

Pre-orders require a 30% deposit, with the balance payable within 30 days, unless otherwise agreed.

Clearance and sale items require full payment at the time of purchase.

Exchanges

Exchanges can only be arranged prior to dispatch or delivery.

Once an item has been delivered, we are unable to offer exchanges unless required under your statutory consumer rights.

The following items cannot be exchanged unless faulty:

Mattresses

Bedding

Pillows

Rugs

Returned items showing signs of use may not qualify for exchange and may be returned to the customer at their expense.

Errors & Omissions Excepted (E&OE)

While every effort is made to ensure the accuracy of our website and policies, The Furniture Emporium reserves the right to correct any genuine errors, omissions or pricing mistakes.

Nothing within these terms affects your statutory rights under Irish or European consumer legislation.

If you have any questions regarding these policies before placing your order, please contact our team at:

info@thefurnitureemporium.ie

Contact - The Furniture Emporium - Checkout