ONDA CONSOLE TABLE

FORM LOS ANGELES SHIPPING POLICY

Last Updated: October 23, 2023

1. DELIVERY & RETURNS; COMPLIANCE WITH LAWS

1.1. Delivery; Returns .

(a) E-Atelier Products & Delivery Services . Products you purchase through the E-Atelier and/or through the Flagship will be shipped by a third party carrier and/or through our Delivery Services providers to the shipping address provided by you in connection with the applicable Order. As a result, title and the risk of loss, theft, damage or destruction of the Products will pass to you upon our delivery to (or pick up by) the carrier and/or providers of the Delivery Services. EXCEPT AS EXPRESSLY PROVIDED IN OUR RETURN POLICY , THE PRODUCTS AND THE FEES PAID BY YOU FOR THE PRODUCTS AND/OR DELIVERY SERVICES ARE NON-RETURNABLE AND NON-REFUNDABLE.

(b) Shipment & Delivery Timelines. The dates and timelines specified for shipment, delivery and/or manufacture and/or products lead times for the Products are estimates only. Form Los Angeles will not be liable for the failure to ship, deliver, and/or the manufacture and/or production of any Products, including, but not limited to, any Products, by the estimated timelines.

1.2. Compliance with Laws . It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws in regard to the receipt, possession, and use of the Products and/or Delivery Services. By placing an Order, you represent that the Products and Delivery Services ordered will be used only in a lawful manner and in accordance with these Terms.

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2. DELIVERY SERVICES

If you purchase Delivery Services, you acknowledge and agree that you are solely responsible for your decisions relating to the Delivery Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Delivery Services. You are responsible for inspecting the Delivery Services and signing any applicable forms and document required by us, or our providers of the Delivery Services. If you are not present during the performance of Delivery Services, the adult present must be authorized by you to inspect the Delivery Services and sign any required forms on your behalf. You are responsible for designating the location where the Delivery Services will be performed, including, without limitation, any required assembly, installation and/or other work required in connection with the performance of the Delivery Services. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Delivery Services. Form Los Angeles and its providers of the Delivery Services make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You acknowledge and agree that you have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.

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FORM LOS ANGELES REFUND POLICY

Last Updated: October 23, 2023

ITEMS INELIGIBLE FOR RETURN:

Products that are Made-to-Order, Cut-to Order, Custom, COM, and/or listed as Final Sale or Not Eligible for Return. Form Los Angeles does not accept returns or provide refunds or replacements for Ineligible Items, except in cases where a product has been deemed Damaged or where the wrong product was sent, in each case, as set forth in the Refund Policy.

ITEMS ELIGIBLE FOR RETURN:

All other products not listed above in Ineligible Items for Return. Returns of Eligible Items must be initiated within 72 hours from the delivery date.

RETURNS OF ELIGIBLE ITEMS:

We hope you love your purchase from Form Los Angeles. Should you wish to send back any Eligible Items (as specified above) you've purchased, you must initiate a return within 72 hours of the delivery date. Should the product’s specifications indicate details within the Ineligible requirements (see above) we cannot guarantee fulfillment of return.

To initiate a return, please email us at orders@form-losangeles.com , and we will provide you with a shipping label, cost of return shipping, and shipping instructions. These instructions will include contact information for the carrier, however, it is your responsibility to schedule a date and time with the applicable carrier to arrange a pick-up time. In order for the return to be eligible, the item must be shipped within seven (7) days of receipt of the shipping label or instructions.

All returned items must (1) be in a resaleable condition (which will be determined in Form Los Angeles’s sole discretion), and (2) be shipped using the shipping label provided by Form Los Angeles and in its original packaging and with all original tags and labels attached. If you do not have the product’s original packaging, the costs for repackaging will be deducted from your total refund.

In addition, all items must be returned using the shipping label provided by Form Los Angeles, and we will not accept the return of any product returned to us using any other shipping label.

REFUNDS FOR ELIGIBLE ITEMS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) business days from our receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Please note, that the original shipping charges incurred on your purchase are not refundable as part of your return. In addition, you will be responsible for the cost of return shipping which will be deducted from your total refund.

We reserve the right to refuse a refund on the item if we find the product not in like-new condition as a result of use or damage caused by the customer.

REFUSED DELIVERIES

Note that if you refuse to accept the shipment of any products purchased by you, Form Los Angeles reserves the right to charge you any associated costs, fees, and expenses incurred by Form Los Angeles arising from such refusal, including, without limitation, any return shipping fees, restocking fees, and/or fees for rescheduling delivery attempts.

SHIPMENT OF THE WRONG ITEM(S)

If you have received the wrong item, you must submit a claim to Form Los Angeles within 72 hours of the delivery date by emailing us at orders@form-losangeles.com and providing documentation evidencing the incorrect item was shipped (for example, a copy of the packing slip and your order confirmation, along with a picture of the incorrect product), and we will begin to investigate. All investigations into and the determination of whether an incorrect product was shipped, shall be at Form Los Angeles’s sole and absolute discretion and is final. Should Form Los Angeles conclude the incorrect item was shipped, Form Los Angeles will provide you with a return shipping label for the incorrect item and will ship the correct product to you as long as it is available at the time of contact, at no additional cost to you.

DAMAGED PRODUCTS:

Form Los Angeles will replace and/or accept the return of products that have arrived damaged or defective as described in this Refund Policy.

A product may be considered “defective” if it breaks, disintegrates or does not function in accordance with the product instructions and/or documentation, in each case, within 24 hours of first use, under normal use conditions and subject to adherence with all applicable use guidelines for proper care, cleaning and preservation.

A product may be considered “damaged” if the product arrives with visible damage that renders it unable to function or perform or visibly/cosmetically intolerable.

A “defective" and/or “damaged” product does not include (1) natural variances in the product, including but not limited to veins and pores in natural stone, grain in wood, bubbles in glass, slight differences in color or print, or appearing slightly different in person as compared to the image of such product on the computer; (2) defects or damages arises from the failure by you or any other person to adhere to applicable use and/or care guidelines; or (3) defects or damages resulting from your, or any third party’s misuse, abuse, negligence, or improper or unauthorized use of the products.

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To submit a claim for a damaged or defective product, you must send us an email at orders@form-losangeles.com within 48 hours of your receipt the product and include:

•At least 2 clear, high resolution photos of the product reflecting its condition.

•A detailed description of the damage and/or defect to the product.

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LOST PRODUCTS:

If you have not received your product within 48 hours of expected delivery, you can submit a claim for a lost product by emailing us at orders@form-losangeles.com and we will begin to investigate.

A product may be considered “lost” if a shipping carrier is unable to locate it or provide reliable insight into its status. A “lost" product does not include (1) stolen products or product misplaced by you; (2) products that are misdelivered, misplaced, or lost due to a customer’s failure to provide accurate and up to date shipping information; or (3) delays in transit, for any reason. If your tracking information shows that your package was delivered, but you can't find it please do the following within 48 hours of expected delivery:

Verify the shipping address.

Look for a notice of attempted delivery.

Look around the delivery location for your package.

Find out if someone else accepted the delivery, unless you have health or safety concerns about doing so.

Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival.

REVIEW & RESOLUTION PROCESS OF CLAIMS FOR LOST OR DAMAGED PRODUCTS

We will use reasonable efforts to promptly review your claim and will provide you written notice via email of our acceptance or rejection of your claim. All investigation into any damaged, defective and/or lost items shall be conducted by Form Los Angeles, and the determination of whether a product is damaged, defective and/or lost, shall be at Form Los Angeles's sole and absolute discretion, and is final.

For the avoidance of doubt, any claim for lost, damaged and/or defective products shall not be deemed accepted unless and until Form Los Angeles has provided you with written notice of its acceptance.

If we accept a claim for a lost product, subject to availability, Form Los Angeles will use reasonable efforts to ship a replacement product and will provide tracking details and information upon shipment. If we are unable to procure a replacement, we will refund you the fees (including shipping fees) paid by you for the product.

If we accept a claim for a damaged or defective product that we have found to be repairable or salvageable (which shall be determined in our sole discretion), we will offer you the option to either (1) have the product repaired by our service providers at no cost to you, or (2) receive a replacement, subject to availability, in which case, Form Los Angeles will use reasonable efforts to ship a replacement product, and will provide tracking details and information upon shipment. If you choose to replace the product instead of having the product repaired, you will be responsible for any associated shipping fees for such replacement. Form Los Angeles will not issue refunds for any damaged or defective product that we have found to be repairable or salvageable.

If we accept a claim for a damaged or defective product that we have found to be unrepairable or unsalvageable (which shall be determined in our sole discretion), subject to availability, Form Los Angeles will use reasonable efforts to ship a replacement product, at no additional cost, and will provide tracking details and information upon shipment. If we are unable to procure a replacement, we will refund you the fees (including shipping fees) paid by you for the product.

If Form Los Angeles issues a refund or replacement for a damaged or defective or lost Product, we will process the replacements or refund after we have received the applicable product. Please allow at least 7-10 business days from our receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company and your billing cycle. We will notify you by email when your return has been processed. Replacements are subject to availability, and Form Los Angeles does not and cannot guarantee the availability of any product.

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