ON. Women's Cloudrunner 2

Our goal is to ship your order within 4–8 business days. Orders are shipped Monday through Friday, excluding statutory holidays. If you have any questions regarding your order, please contact us at info@ruggednorth.ca or 1-780-928-3575.

We offer FREE standard shipping based on these order minimums:

•Canada ships free on orders over $150 CAD

•USA ships free on orders over $150 USD.

For orders that are outside Canada & USA or below our free shipping threshold, the following postage rates apply:

•Canada $19.95 CAD

USA $24.95 USD

•International $49.95 CAD

USA & International Customers are responsible for any applicable customs duties, taxes, or import fees.

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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The following items are non-returnable: - Gift cards - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ruggednorth.ca. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ruggednorth.ca and send your item to: Box 1899, 10018-100 Ave , La Crete AB T0H 2H0, Canada. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: Box 1899, 10018-100 Ave , La Crete AB T0H 2H0, Canada You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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