ON 5" Core Shorts

How long does it take for my order to arrive?

Shipping timelines reflect total order processing and shipping times. Your order will be processed and shipped within 2-7 business days of the order date. You can also check on the status of your order here.

Free Shipping

•On all standarding shipping orders greater than $75

•Exceptions: Shipments to HI and AK

•Express orders will not ship free

•We retain the right to revoke Free Shipping or Cancel abuse at any time.

Standard Shipping

•2-6 Business Days

•Orders under $75: Shipping prices vary depending on where the order is being shipped to.

•Orders over $75: Free

Express Shipping

•2-4 Business Days

•Shipping prices vary depending on where the order is being shipped to.

Priority Shipping

•1-3 Business Days

•Shipping prices vary depending on where the order is being shipped to.

APO/FPO Addresses

Orders shipped to APO and FPO addresses qualify for free standard shipping via USPS Military Mail. Please allow 30–45 days for delivery.

Where does Fit2Run Ship to?

At this time Fit2Run only ships within the United States. This includes Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses, P.O Boxes and rural zip codes, however transit times can exceed 7 business days no matter the shipping method.

How can I track my order?

You can track your order here.

What do I do if my order says it has been delivered but I never received my order?

Fit2Run’s Support Team is here to help. Please reach out to them here and they will gladly get back to you as fast as possible.

Can Bikes be shipped?

At this time Bikes are Buy Online, PIck-Up in Store only.

Can Bikes be shipped?

Fit2Run offers Buy Online, Pick-Up in Store at all of our locations. Here is how it works:

•Step 1: Choose your product.

•Step 2: Right above the add to cart button there is an option to Pick-Up in Store. If the product you’ve selected is available at that location the button will appear clickable. If not it will appear grayed out. (Tip: you can always change your pick-up store if there is another Fit2Run location near you to see if the product is available there).

•Step 3: You will be emailed when your order is ready to get picked up.

Where do I go to pick up my order in the store?

When you arrive at the store head straight back to the registrar and a Fit Expert can help you.

Who can pick up my order?

You can pick up your order with a piece of government ID that matches the order or use your email confirmation. The person picking up the order must be the person who placed the order. If you do not have the proper credentials or the person picking up the order does not match the name on the order we will not give you the order.

How long will the store hold my order?

After you’ve received your pickup confirmation email, you’ll have till 7pm the following day to pick up your order. If you don’t pick up the order by that time it will be canceled and you will be refunded.

What if I would like to ship some of the products in my cart to my home and some of them to a store?

You can place one order that contains both Buy Online, Pick Up at Store products and products you want shipped. However, your order can only contain products from a single store to pick up from. If you want to pick up from multiple stores, you’ll have to place separate orders.

Will all my items arrive at the same time?

If your order contains multiple items, they may be shipped separately. You will receive a shipping confirmation email for each package, allowing you to track each item and know when to expect delivery.

International & Restricted Shipping

We currently do not offer international shipping. In addition, we are unable to ship to the following:

•Re-shippers

•Parcel or freight forwarding services

•Addresses intended for foreign export

•Addresses used to unlawfully avoid sales tax

•Orders flagged for any of the above will be canceled and refunded to the original form of payment.

Please note:

•Shipping fees are non-refundable Orders cannot be canceled or rerouted once placed

Unauthorized Reselling

Purchases made for the purpose of unauthorized reselling void all warranties. These items are not eligible for return or exchange.

We reserve the right to cancel orders from accounts with excessive returns or those that exceed product purchase limits.

Third-Party Purchases

Returns will only be accepted for items purchased directly from FIT2RUN and its authorized channels. Items purchased through third-party sellers will be refused and returned to the sender .

Contact - Fit2Run - Checkout

What's Fit2Run's refund policy?

At Fit2Run, customer satisfaction is very important. If for some reason the product you have selected was not perfect please return your product with all tags attached in unused, unworn and unwashed condition within 30 days of your purchase date to receive a refund.

If you are a Fit2Run Club Member, one of your benefits is the “45 Day Footwear Wear Test Guarantee.” Under this guarantee you can run in your new footwear for up to 45 days from your purchase date and exchange them for a new pair or store credit.

*Please note that shoes with a carbon fiber plate do not qualify for the "45 Day Wear Test Guarantee."*

Unauthorized Reselling

Purchases made for the purpose of unauthorized reselling void all warranties. These items are not eligible for return or exchange.

We reserve the right to cancel orders from accounts with excessive returns or those that exceed product purchase limits.

F2R Rewards Club

Membership and usage of F2R Rewards and associated discounts can be suspended/cancelled for abuse at anytime. This program is a loyalty program, focused on fostering multiple purchases from customers, not for bulk buyers or fraud.

Third-Party Purchases

Returns will only be accepted for items purchased directly from FIT2RUN and its authorized channels. Items purchased through third-party sellers will be refused and returned to the sender .

How do I return a product?

In-Store:

Simply bring the product with your receipt or packing slip that you would like to return to one of our Fit2Run locations and we will gladly help you. Find your closest store location here.

Online:

To initiate a return, please reach out to our customer service team:

(941) - 531 - 8022support@fit2run.com

When returning a product back to Fit2Run’s Return Center we ask that you please include the receipt or packing slip that came with your product. If you can’t provide that information we ask that you provide one of the following in the return:

Order ID

Phone Number.

Email Address

Ship to Address

Name

Please box the product in a proper shipping container. This means that shoe boxes must be placed in a shipping container and sent back. We do not accept shoe boxes that have been used as their shipping box.

At this time Fit2Run does not offer prepaid shipping labels for returns. Please address the shipping label to the following address:

Fit2Run’s Return Center

313 Manatee Ave W

Bradenton, FL 34205

Attn: Fit2Run’s Return Center

Make sure the shipping label is well attached to the package and drop the package at your local mail carrier. After your shipping label is made your mail carrier will give you a tracking slip. Please hold onto this tracking slip until your return is processed and you have received your refund in store credit or original form of payment.

How long will a return take to process?

Once the return is accepted into the Fit2Run’s Return Center it will be processed within 7 business days. Once processed, a credit will be issued in the form of store credit or to the original payment based on the state of the return. Please allow 5-7 business days for the credit to hit your account.

How are returns over $250 and Electronics handled?

For products over $250 and all Electronics, returns will only be accepted with a receipt or packing slip and the product is still in unopened, original packaging with price tags intact. Products that are scratched, damaged or used are not returnable.

What products are final sale?

All footwear with a carbon fiber plate, nutrition, food, bikes and strollers all final sale can not be returned or exchanged. Additionally, Tent sale and refresh products are final sale and are not eligible for Return, exchange or warranty coverage.

Can I exchange a product?

Fit2Run does allow exchanges for size and color of the originally purchased product if the product is returned with a Fit2Run receipt or packing slip and all tags attached in unused, unworn and unwashed condition within 30 days of your purchase date.

How do I exchange products?

In-Store:

Simply bring the product with your receipt or packing slip you would like to exchange to one of our Fit2Run locations and we will gladly help you. Find your closest store location here.

Online:

To initiate an exchange, please reach out to our customer service team:

(941) - 531 - 8022support@fit2run.com

When returning a product back to Fit2Run’s Return Center we ask that you please include the receipt or packing slip that came with your product. If you can’t provide that information we ask that you provide one of the following in the return:

Order ID

Phone Number.

Email Address

Ship to Address

Name

Please box the product in a proper shipping container. This means that shoe boxes must be placed in a shipping container and sent back. We do not accept shoe boxes that have been used as their shipping box.

At this time Fit2Run does not offer prepaid shipping labels for returns. Please address the shipping label to the following address:

Fit2Run’s Exchange Center

313 Manatee Ave W

Bradenton, FL 34205

Attn: Fit2Run’s Exchange Center

Make sure the shipping label is well attached to the package and drop the package at your local mail carrier. After your shipping label is made your mail carrier will give you a tracking slip. Please hold onto this tracking slip until your return is processed and you have received your refund in store credit or original form of payment.

Contact - Fit2Run - Checkout