Olive Tree

Delivery:

Once your items arrive into our warehouse you will receive a text message containing a link for payment. Full payment is required within 2 days and delivery or collection must booked and confirmed within 4 weeks. We are unable to hold any goods longer than 4 weeks from the date of arriving into our warehouse, orders not paid for within these time frames may be cancelled.

Once your delivery date is booked you will be given a window of time by our delivery office. If our drivers arrive at the given delivery time and there is nobody there to receive the delivery our drivers will try to contact you, if you cannot be reached or you will not be at the delivery address within 10mins your items will be returned to our warehouse and a re-delivery charge will apply to book an alternative delivery date.

Delivery Damage waiver: In order to enter your home for your delivery the driver will request that you sign a waiver form, if you do not consent to signing this form we will only be able to deliver to your hall door and not the room it’s intended. While our delivery team will take as much care as possible when delivering your goods, we cannot take responsibility for any damage that may be caused during your delivery. You may ask the delivery team to deliver to an alternative area within the property or request that it is left outside the property if there is any difficulty delivering to the required room.

•Please ensure the room in which the furniture is being delivered to has been cleared leaving enough space for the items being delivered. (existing furniture moved/disassembled etc) Please remove any obstructions so our delivery team have safe access and your furniture can be delivered as efficiently as possible. (obstructions include low hanging lights, baby gates, boxes, furniture etc.)

•If you have booked and paid for removal of any old furniture this needs to disassembled and packed ready for the delivery team on arrival.

•When items delivered will be held in storage, please ensure they are fully checked by yourselves at time of delivery for any damage, as damage reported weeks/months after delivery will not be covered under warranty.

Should the Government impose any restrictions due to covid19 or otherwise which directly impacts the delivery of your furniture we will have to abide by these restrictions, however full notification will be given.

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ONLINE RETURNS POLICY

Online Changes and cancellations:

For all online purchases you have 14 calendar days to change your mind and cancel without reason. You must notify us by email to info@dimondfurniture.ie Once your order has been cancelled you will receive notification and any payments made will be refunded to you. Refunds can take from 10-14days to appear in your account.

Online Returns:

If you are unhappy with your purchase once your delivery has arrived please notify us immediately. Items can only be returned in their original packaging. Unfortunately, we cannot take back any items which have been assembled/part assembled or where the packaging has been disposed of.

A collection fee of a minimum of €50 will be charged for any items picked up from the Dublin area and €100 for anything outside Dublin.

Products excluded from online returns:

Returns are not permitted on any specially ordered or custom ordered products – this includes any custom beds, sofa’s, tables, dining chairs which have been specially made to customer requirements ie. Fabric and colours chosen, custom sizes etc.

For hygiene reasons mattresses cannot be returned.

If there is any issue with a product purchased online, please email customerservice@diamondfurniture.ie

The EU Commission also provides an online dispute resolution platform for disputes regarding online purchases. You can find all information on:

https://ec.europa.eu/consumers/odr

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