ODYSSEY GAMMA BACKPACK

U.K Shipping Time

1-2 business days, for orders with all items in stock. The expected delivery date will be shown clearly during the checkout process and the order confirmation. Notice that we do not ship your order before all the items are in stock.

You will receive an e-mail notification if the shipment of your order has been delayed.

TRACKING

When your order is shipped, you will receive an email with a link to the Track-and-Trace information of your parcel.

TAX

All prices include 20%

VAT REFUND

We charge an administration fee of GBP 15 per invoice, which will be subtracted from the refunded VAT.

Contact - HARO BIKES UK - Checkout

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@imgdistribution.co.uk . If your return is accepted, we will ask you to return the item as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@imgdistribution.co.uk.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - HARO BIKES UK - Checkout