Ocean Pro Eclipse Oasis Snorkel Set

Our professional customer service team knows exactly what it's like when you've just ordered something online. You are waiting for your package to arrive, so we are committed to sending your items your way as soon as possible!

Please note when placing an order that the below conditions will apply.Same Day DispatchIf you need your order shipped on the same day that you ordered it, we can usually offer same day dispatch as long as we receive your order and your payment before 1:30pm. Before you place your order, make sure to give us a call on (08) 8122 5003, so we can make sure we can dispatch the item the same day and take payment for same day dispatch (costs are dependent on order size). However, this does not guarantee next day delivery as standard shipping times apply.DeliveryOnce your order has been received we aim to dispatch your items for delivery within 1-7 business days. Some items may need to be sourced from the warehouse which is accounted for in the standard order processing time. For delivery within Australia, we use Australia Post. For large or bulky items that fall outside of the parcel limits for Australia Post, we use alternative carriers. For delivery outside Australia, we use Australia Post International or Fedex. Deliveries cannot be made on public holidays.We can deliver to PO boxes and Parcel Lockers.CostsFor orders to be delivered to Australian post codes, our pricing is as follows:- Small parcel post: $9- Medium parcel post: $15- Large parcel post: $25- Cylinders or very heavy parcels: $35Same Day Dispatch (optional): Extra costs may apply.Express Post: Extra costs may apply depending on parcel size.Insurance (optional): Extra costs apply and depend on order size.Registered Post (optional): Extra costs apply

Please send an email to info@onlinedivegear.com.au if you would like to make use of any of the above mentioned services. Our standard shipping method is regular Australia Post parcel post. This service is trackable, but is not registered.In Store Pick Up: You can simply select to pick your items up in store during the checkout process. We will then notify you when your order is ready for pick up and the delivery costs will automatically be $0.00. You can then pick your items up at our store: 21 - 23 Grove Avenue, Marleston SA. Please bring your photo ID and order number with you when you pick up your items.All prices are based on mainland Australia delivery.For all offshore islands and international orders, the above delivery rates including free delivery does not apply. After placing the order, a member of staff will contact you with a delivery estimate including International freight charges. Please contact customs or your local postal service as your order may be delayed for inspection or duties/taxes may apply which are not paid for by Online Dive Gear (Diving Adelaide Pty. Ltd.) This is applicable to all international shipping methods.

We reserve the right to split an order into several deliveries. Any additional shipping costs will be covered by us (Online Dive Gear). Duties and TaxesInternational purchases are sold free of Australian GST. However, depending on which country the items will be dispatched to, there may be additional taxes or import duties imposed at the receivers end. Online Dive Gear (Diving Adelaide Pty. Ltd.) is not liable for these charges and it is up to the customer to liaise with the Customs regarding their delivery.In Australia there will be no additional costs.Delivery AreasWe can deliver to the majority of places around the world, however, please note that some suppliers restrict the sales of their products outside of Australia. We may advise you on this when we have received your order.

Shipping to Remote Areas Many of our products ship for free or at a small fee to most areas in Australia. We try our best to cover the shipping costs, but in some cases (surfboards to the NT or long spearguns to remote WA for example), this is not viable. In those cases we will check the actual shipping costs and will email a quote. Customer reserves the right to cancel the order after receiving the quote. Cancel, Change or Return ItemsPlease see our Return Policy for more details.Delivery Address ChangesAs long as we haven't shipped your items yet, we can simply change your details in our systems. Please call us as soon as possible though on (08) 8122 5003 so we can change your address.Payment MethodsThe payments methods that we currently accept are VISA, MasterCard and Paypal or you can select to pick your order up at the store ( 21 - 23 Grove Avenue , Marleston SA ).Product Availability Some items may not be immediately available for in-store pick up or shipment. Items that are not currently in stock usually arrive at our store within 2–3 business days, but in some cases can take up to 10 business days to become available. Once all ordered items are ready, you will receive an email notification to confirm that your order has been shipped or is ready for pick up, depending on the option selected during checkout. Customer AddressOrders will be shipped to the address provided by you when creating your account. Please make sure your address is current and correct. Online Dive Gear (Diving Adelaide Pty. Ltd.) are not responsible for lost packages due to address not being updated or being incorrect. If the package is returned, there will be a charge to reship to your correct address. Address will be corrected on your account prior to reshipping. Online Dive Gear (Diving Adelaide Pty. Ltd.) are not responsible for items lost in the mail due to incorrect shipping addresses provided by the buyer.In Store Pick UpYou can simply select to pick your items up in store during the checkout process. We will then notify you when your order is ready for pick up and the delivery costs will automatically be $0.00. You can then pick your items up at our store: 21 - 23 Grove Avenue , Marleston SA . Please bring your photo ID and your order number with you when you pick up your items.If you have selected store pickup, but would rather have your items shipped, please don't hesitate to call us on (08) 8122 5003, so we can arrange the shipping and shipping payment.Our opening hours for pick up are:CLOSED Monday09:00AM - 06:00PM Tuesday09:00AM - 05:00PM Wednesday09:00AM - 05:00PM Thursday09:00AM - 05:00PM Friday09:00AM - 05:00PM SaturdayCLOSED SundayProduct AvailabilitySome items may not be immediately available for pickup from our store. Items not in stock usually arrive at the store within 2 - 3 business days, but can take up to 10 business days. We'll send you an e-mail when your items are ready for pickup.

Contact - OnlineDiveGear.com.au - Checkout

Online Dive Gear (Diving Adelaide Pty. Ltd.) offers a no quibble returns policy. We are happy to provide a 30 day money back guarantee for any gear purchased online. Please note delivery charges do apply and are non-refundable. Items must be new, unused and in its original packaging to qualify.If you would like to return an item, pack up the items you would like to return securely. As Online Dive Gear (Diving Adelaide Pty. Ltd.) cannot be held liable for any item that goes missing during transit, please make sure you use registered post in order to track delivery. Please include the following with your package:- Detailed note as to the reasons of the return- Copy of the invoice/receipt- Instructions as to whether you would like a refund or an exchangeIf you are exchanging an item:- Details on what you would like them item exchanged with- Contact us for delivery payment for the exchanged itemPlease send all returns to:Online Dive Gear 21 - 23 Grove Avenue Marleston SA 5033 AustraliaPh: (08) 8122 5003Damaged ItemsIf you have received an item that is damaged. Please inform us immediately on (08) 8122 5003. Do not return the item as we may need to get additional information from you.Missing ItemsIf there is an item missing, it may be on back order, which means that we are waiting for delivery from our supplier. We will always try to inform you prior to delivery if this is the case.If for some reason you have not been informed and an item is missing from your order, please call us as soon as possible with your receipt number on (08) 8122 5003.Wrong SizingIf your item is the wrong size, you can simply exchange your item for the same item in a different size. For more information about returning an item, please refer to the top section of this policy.Order CancellingAs long as the order has not been processed, there is no problem with cancelling your order. However, if items have already been shipped you will need to refer to the top section of this policy on returning an item.Exchanging an itemAs long as your item has not been used or damaged in any way and is not part of a special promotion then we are happy to offer you an exchange.Please refer to the top section of this policy on returning an item.Changing an OrderAs long as your order has not been processed yet, there is no problem with changing your order. Please make sure you call us on (08) 8122 5003 as soon as possible if you wish to change your order and confirm the change by e-mail on info@onlinedivegear.com.au.Returning an item that was shipped to you for freeAny unused item can be returned as per the conditions outlined above, including items which were shipped free of charge. If an item that was shipped for free is exchanged for a different item, we will credit the full amount and will add a small charge to ship the new item to you.When an item is returned for a refund, we will charge a small restocking fee to cover our shipping costs. The restocking fee will depend on the size of the item and will be between $9 for small, $15 for medium, $25 for large items and $35 for extra large items.

Paypal Refunds Paypal refunds will be subject to a 2.6% restocking fee. Paypal charge a 2.6% fee on all transactions, which will not be returned to the seller ("Online Dive Gear (Diving Adelaide Pty. Ltd.)"), when a refund is processed. If an item was paid for via Paypal and returned, we will charge a 2.6% restocking fee to cover our costs. Gift Voucher PurchasesIf you purchased an item using a gift voucher, we are happy to exchange the product or refund the amount in either store credit or gift vouchers. For exchanging an item, please refer to the top section of this policy on returning an item.

Contact - OnlineDiveGear.com.au - Checkout