Ocean Harmony - Jigsaw Puzzle

SHIPPING ESTIMATES

Most of our orders are delivered in about 7 to 15 business days to main countries.

Country

Shipping Time

USA

6-9 Business days

Europe

7 - 12 Business days

Canada

7 - 12 Business days

Australia

7 - 14 Business days

United Kingdom

7 - 12 Business days

Rest of the World

7 - 15 Business days

DISPATCH ESTIMATES

All orders are dispatched from our warehouse within 1-3 business days.

All orders are sent with Tracking ID, you can track your order here .

Shipping times exclude clearance/customs delays as these are out of our control.

Some countries may be subject to customs & import fees.

IF YOU HAVE ANY FURTHER QUESTIONS FEEL FREE TO REACH OUT TO US!

support@craft-hub.com

Contact - Craft Hub - Checkout

Returns, Replacements & Refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to a default, you may return it. Please see below for more information on our return policy.

Returns, Replacements & Refunds

All returns and order issues must be reported within thirty (30) days of the delivery date.

CraftHub will replace the item should you experience any damage, missing piece, or poor craftsmanship.

If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.

To request a replacement for the damage, missing piece, or poor craftsmanship, please email our customer service team at support@craft-hub.com

To be eligible for a refund (should you wish to return your order), your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags and labels attached.

We DO NOT accept returns for refund for any orders that are beyond 30 days from the delivery date.

To return an item, please email our customer service team at support@craft-hub.com

To complete your refund, we require a receipt or proof of purchase.

•Please get in touch for the return address. We will send send you the delivery details for our nearest facility close to you.

•Please send PROOF of shipment once returned (i.e. email / direct message us a picture of the receipt) so we can use it as a reference.

•Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

•If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive reimbursment in 2-7 working days.

EXCEPTIONS

We do NOT accept returns if:● The items have already been opened and used.

● The customer m ade a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.

Shipping:

•To return your product, contact us via email and we will guide you with the next best steps

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Depending on where you live, the time it may take for your replacement product to reach you, may vary.For defective or damaged products, feel free to contact our customer support team at support@craft-hub.com to arrange a refund or exchange.

Contact - Craft Hub - Checkout