Oblong Loop Table Lamp

Last Updated: May 4, 2026

At Samu Lighting, we are committed to providing you with a seamless, transparent shipping experience for all your lighting purchases. This policy outlines our order processing, delivery logistics, carrier partnerships, and issue resolution protocols to ensure clarity and peace of mind for every customer. By placing an order with us, you agree to the terms outlined below.

1. Shipping Destinations and Product Locations

We currently offer shipping exclusively to physical addresses within the United States, including:

•All 48 contiguous states of the continental U.S.

•Alaska and Hawaii (note: some remote regions may experience extended transit times; contact our support team to verify eligibility before ordering)

Addresses we do NOT ship to:

•P.O. Boxes, mail forwarding services, or parcel lockers (we require a physical street address for carrier drop-off)

•APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office) addresses

•International addresses (unless pre-approved via our B2B wholesale support team for bulk cross-border orders)

All orders are shipped from our manufacturing facility in China. Unless explicitly stated otherwise on the product page, all our products are produced and shipped by our partner factories in China. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the delivery status at any time.

If you need special delivery accommodations or have questions about eligibility, please reach out to our team before placing your order.

2. Order Processing Time

Total Delivery Time = Processing Time + Shipping Time

All order processing times refer to business days (Monday–Friday), excluding U.S. federal holidays, weekends, and company-wide shutdown periods.

Standard Non-Custom Orders

Regular, ready-to-ship lighting orders are processed within 1–5 business days after payment confirmation. This includes:

•Inventory verification and quality control checks

•Secure, damage-resistant packaging (including foam inserts, corner protectors, and water-resistant wrapping for fragile glass fixtures)

•Coordination and handover to our authorized logistics carriers

Custom/Bespoke Lighting Orders

Customized or made-to-order lighting fixtures require additional production, craftsmanship, and quality assurance steps. Processing time will be extended by 5–12 business days, depending on the complexity of the design, material sourcing, and customization requirements. We will provide a personalized timeline for your custom order during the checkout or consultation process.

Peak Season Delays

During high-demand periods (e.g., Black Friday, holiday seasons, or promotional sales events), order volume surges may cause temporary processing delays of 1–3 business days. If delays are expected, we will notify you via email with an updated timeline and keep you informed of your order status.

3. Shipping Methods & Delivery Time

We offer two flexible shipping options to accommodate different timeliness needs:

Standard Shipping

•Cost: FREE for all domestic U.S. orders

•Estimated Delivery Time: 25–35 business days from dispatch

•Eligible for all standard and custom orders with no urgent delivery requirements

Expedited Shipping

•Cost: Tiered pricing based on your total order value (pre-discount)

•Estimated Delivery Time: 12–18 business days from dispatch

•Priority handling for faster warehouse processing and transit

Expedited shipping charges are as follows:

Shipping

Order Value

Shipping cost

Expedited Shipping(12 - 18 working days)

$0.00–$200

$90.00 USD

Expedited Shipping(12 - 18 working days)

$200.10–$300

$120.00 USD

Expedited Shipping(12 - 18 working days)

$300.10–$400

$150.00 USD

Expedited Shipping(12 - 18 working days)

$400.10–$500

$180.00 USD

Expedited Shipping(12 - 18 working days)

$500.10–$600

$210.00 USD

Expedited Shipping(12 - 18 working days)

$600.10–$700

$240.00 USD

Expedited Shipping(12 - 18 working days)

$700.10–$800

$270.00 USD

Expedited Shipping(12 - 18 working days)

$800.10–$900

$300.00 USD

Expedited Shipping(12 - 18 working days)

$900.10–$1,000

$330.00 USD

Expedited Shipping(12 - 18 working days)

$1,000.10–$1,100

$360.00 USD

Expedited Shipping(12 - 18 working days)

$1,100.10–$1,200

$390.00 USD

Expedited Shipping(12 - 18 working days)

$1,200.10–$1,300

$420.00 USD

Expedited Shipping(12 - 18 working days)

$1,300.10–$1,400

$450.00 USD

Expedited Shipping(12 - 18 working days)

$1,400.10–$1,500

$480.00 USD

Expedited Shipping(12 - 18 working days)

$1,500.10–$1,700

$520.00 USD

Expedited Shipping(12 - 18 working days)

$1,700.10–$2,000

$700.00 USD

Expedited Shipping(12 - 18 working days)

$2,000.10–$2,200

$800.00 USD

Expedited Shipping(12 - 18 working days)

$2,200.10–$2,400

$900.00 USD

Expedited Shipping(12 - 18 working days)

$2,400.10–$2,600

$1,000.00 USD

Expedited Shipping(12 - 18 working days)

$2,600.10–$2,800

$1,200.00 USD

Expedited Shipping(12 - 18 working days)

$2,800.10–$3,000

$1,400.00 USD

Expedited Shipping(12 - 18 working days)

$3,000.10 and up

$1,600.00 USD

4. Shipping Carriers

We work with trusted logistics partners, including UPS, FedEx, and USPS (for standard shipping services). Fast Shipping: We typically use DHL for shipping. All carriers provide full insurance coverage and real-time tracking for every shipment, giving you peace of mind throughout the delivery process. All delivery times refer to business days (Monday to Friday, excluding weekends and U.S. public holidays). Final delivery timelines depend on the carrier’s daily cut-off times and our warehouse processing speed.

5. Delivery Tracking

Once your order is dispatched, you will receive an automated confirmation email containing:

•A unique tracking number for your package

•A direct link to the carrier’s official tracking page

Please allow 24–48 hours for the carrier to scan and update tracking information after dispatch. If no updates appear after 3 business days, please contact our support team for assistance (applicable to air courier shipments).

For sea freight shipments (typically 18–20 days), tracking updates may not be visible during transit. Tracking information will become available once the shipment arrives at your local destination or port area. This is normal for sea shipping and does not indicate a delay.

For high-value orders over $1,000, a signature will be required upon delivery to prevent theft or misdelivery. If you are not available to sign, the carrier will leave a notice with instructions for re-delivery or pickup at a local facility.

6. Duties, Taxes & Customs Clearance

Domestic U.S. Orders

All prices displayed on our website are the final amount you will pay for orders shipped within the United States. We fully cover all applicable customs duties, import taxes, and domestic clearance fees, with no hidden additional charges at checkout or upon delivery.

International Orders (Pre-Approved Bulk Shipments Only)

For pre-approved international bulk orders, all prices displayed on our website do not include customs duties, import taxes, or other local clearance fees. These charges are determined by the destination country’s customs authority and are the sole responsibility of the recipient. We cannot predict or collect these fees on your behalf. We strongly recommend contacting your local customs office before placing an international order to understand relevant policies and potential costs. Samu Lighting is not liable for any additional fees, delays, or customs-related issues arising from international shipments.

7. Delivery Issues

Address Errors or Modifications

•Pre-Shipment Changes: If you need to update your shipping address before your order is dispatched, contact us immediately with your order number. We can modify the address free of charge if the order has not yet been processed.

•Post-Shipment Changes: Once an order is shipped, address modifications are not guaranteed. Carriers may charge additional fees for address corrections or re-routing, which will be passed to the customer if approved.

•Samu Lighting is not liable for lost, stolen, or misdelivered packages caused by incorrect or incomplete addresses provided by the customer at checkout.

Delayed or Lost Packages

If your order exceeds the estimated delivery timeframe by more than 5 business days, or shows “delivered” but you have not received it, please contact us immediately with your order number. We will initiate an investigation with the carrier and provide a resolution within 2 business days. If a package is confirmed lost, we will offer a replacement or full refund per our Return & Refund Policy.

Damaged or Missing Items

Please inspect your package immediately upon delivery. If you notice damaged products, broken glassware, or missing items:

•Take clear photos of the package exterior, interior packaging, and damaged/missing items.

•Contact us within 48 hours of delivery with your order number and photos.

•We will guide you through the claims process and offer a replacement, partial refund, or full refund at our discretion.

Refused or Unclaimed Packages

If you refuse delivery without prior notice or fail to collect a package held at a carrier facility within the specified pickup window, you will be responsible for:

•All return shipping costs

•Customs or storage fees incurred during the return process

•A 20% restocking fee for non-defective items

8. Out-of-Stock & Backorders

While we maintain robust inventory levels for most products, temporary stockouts may occur due to high demand, production delays, or supply chain disruptions. If your ordered item is out of stock:

•We will notify you via email within 2 business days of your order placement.

•You will have the option to:

•Wait for restocking (we will provide an estimated restock date and ship your order as soon as inventory is available), or

•Cancel the order for a full refund to your original payment method, with no cancellation fees.

•Custom orders with out-of-stock materials will be rescheduled with a revised production timeline, and you will be notified of the new delivery estimate.

9. Contact Us

If you have any questions about shipping, order status, delivery timelines, or this policy, please reach out to our dedicated customer support team:

Email: support@samulighting.com

Phone: (+1) 704 978-8886

Physical Address: 2590 Welton Street Suite 200, Denver, CO 80205, US

•Business Hours: Everyday 8:00am – 5:00pm (US Mountain Time)

We aim to respond to all customer inquiries within 24 business hours. For urgent issues related to pending deliveries, please include your order number in your email or call us directly during business hours for priority assistance.

Contact - SamuLighting - Checkout

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. Returned product must be in its original package and in new/unused condition to qualify for any refund. If the product has been installed already, it can not be returned. Customized items are not eligible for return as well.

If you wish to request a return or exchange, please contact us at support@samulighting.com to obtain an RMA (Return Merchandise Authorization) number before returning your package. Items sent back without prior authorization will not be accepted or processed.

Once your return request is approved, we will provide you with the RMA number, the correct return shipping address, and detailed packaging instructions.

Return Address (for approved returns only):

Room 301, Building 4, No. 80 Longxi Road, Jianghai District, Jiangmen City, Guangdong Province, China

Postal Code: 529040

Recipient: Zhang Lei

To return a purchase, please follow the directions below.

Within 30 days after you receive the goods, if there is any manufacturer defect in the goods, please contact us immediately and take photos and videos for us to check. After verification, you may return full refund of any lighting equipment or related products, including the return freight you paid (the expedited freight will not be returned).

NOTE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.

If there is no manufacturer defect and you want to return the item for other reasons, you can still return it. However, since there is no manufacturer defect, you are responsible for the return shipping cost and must ensure that the product is sealed in the original packaging and in resalable condition. Once we receive the product and confirm that it is in resalable condition, we will issue the refund (the expedited freight will not be returned) .

NOTE: If the return is not due to a manufacturer defect, customers are responsible for the return shipping cost.

Special order products or items that have been customized, converted or installed are not returnable.

If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items.Please note that if the returned products are not packed in the original packaging, or the installed products have broken wires and loose crystals, we will charge you a replenishment fee.Return StepsPlease follow the steps below to return any part of your order in accordance with our return policy.1. Process Your Return

Before returning your package, please reply to your order confirmation email and specify which items you would like to return. Be sure to include the reason for the return and let us know whether you prefer a refund, a store credit, or a replacement item.

2. Packaging Ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material. 3. Shipping Before shipping, please take pictures of inside and outside of the packages as records to show that products are indeed in its original condition. We strongly suggest to have insurance just in case that package are damaged during the shipping process back to us. For shipping, feel free to ship the product back to us with your choice of shipping carrier. (You do have to pay for the shipping first. If it is quality related issue, we will refund you the shipping cost once we confirm the issue.) After ship it, please take a picture of the receipt along with the tracking number and send to us at support@samulighting.com. Once we receive and inspect the return, we will issue the refund within 10 business days. We will send you an email confirmation as well once the return is completed.

Refunds

For returned items, after we received them, it takes 5 - 10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use.

We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.

Cancellation of Order

Customized items are not eligible for cancellation. For non-customized orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. After that, you can still cancel it as long as the products have not been shipped out. However, a $50 processing fee will be charged. Once the product is shipped out, the order can not be canceled.

THE FOLLOWING TYPES OF ORDERS DO NOT QUALIFY FOR CANCELLATION, RETURN OR REFUND:

Products and Invoices Labeled 'Customized Invoice', 'Made to Order', or 'Final Sale'

Address: 2590 Welton Street Suite 200, Denver, CO 80205 USPhone No: (+1) 704 978-8886Email: support@samulighting.comOpening hours: Everyday 8:00am - 5:00pm

Contact - SamuLighting - Checkout