Oak Nesting Tables Set.

Delivery Timeframes

To find out the estimated delivery time of a specific product, check out the delivery information section on the product page, underneath the dimensions and details.

Please note we currently only deliver some items to UK Mainland and deliveries to the Highlands or other more remote locations can take 10-15 working days on top of the advised lead time.

Direct Shipments

We work with several suppliers that deliver directly to ensure you get your items as quickly as possible. This may mean that you receive your items from a different courier to those outlined below. On some occasions, you may be contacted by the supplier or courier directly to arrange a suitable day for delivery.

International Delivery

We have expanded our International delivery across many countries, please note we use the best possible courier service to deliver your items along with tracking information. Please also note whilst we take every care to wrap and protect your goods occasionally the International Transit service is not as careful as we are and therefore damages may occur. On this occasion please ensure that images of the packaging are taken and provided to us. We will then review this and inform if we can offer a free replacement.

Preparing for Delivery

To ensure there are no issues during delivery, please make sure your new item will fit through all doorways and hallways, up staircases and underneath ceilings. If any adjustments need to be made to get your item into place, please ensure this is done before delivery.

We will deliver to ground floor room of choice only. If your goods require delivery above ground floor, please make us aware at the earliest opportunity as it may result in your a delivery failure and charge.

If you are not available to take delivery, some couriers may leave a goods in a safe place or leave a calling card to enable you to rearrange delivery. Please note, that on some occasions, redeliveries and failed deliveries may incur an additional charge.

Delivery Aftercare

On delivery, please check your items carefully before you sign for them. If you are unable to check the items before the courier leaves, please ensure you sign for the delivery as unchecked. We recommend that you keep your packaging and order confirmation email as this will be needed for any after-sales enquiries or returns.

The driver will inspect the goods with you to check for any faults. Please allow them time to do this. Once signed for we regret we may not be able to process a return due to any damage or fault.

Once you have received and signed for your delivery, the items will become your property, provided they have been paid for in full. We cannot accept any liability for the loss, damage or destruction of the items after they have been delivered unless they were reported damaged or faulty when delivered or they were delivered incorrectly.

For items that require assembly, please check that you have all the necessary parts, instructions and information. Always follow manufacturer's instructions and use recommended tools. We are not able to issue refunds for any items that have been incorrectly assembled or damaged during the assembly process.

If you plan to put your items into storage, please check your items thoroughly before you do so.

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Changed your Mind?

If you've changed your mind and wish to return an item, you will be responsible for the cost of returning the goods to us. You will remain responsible for any and all returned goods until they reach our warehouse, and so please use an appropriate service that insures you if the item becomes damaged or lost as we can't refund you in these circumstances.

Returned items must be received into our warehouse within 28 days of delivery, and in resalable condition. All returns must be in unused, perfect condition and in original manufacturer packaging , items must not have been partly or fully assembled.

Damaged or Faulty Item

Although we do our very best to ensure all items are quality checked before they are dispatched, occasionally a product may be found to have a fault, or damage from transit. For reference, these faults or damage are where the product is deemed not fit for its intended purpose or has a manufacturing defect.

It’s essential that you check your order thoroughly for any damage, faults or missing parts as soon as it arrives. If you find something wrong, please notify us within 48 hours of delivery via email, with a detailed description of the fault and provide multiple supporting images that clearly show the issue.

Please keep the item safe and in its original packaging while we work with the manufacturer and/or yourself to arrange a solution. It may be possible to send a furniture repair specialist to assess and repair your item. Otherwise we will arrange for a collection of the faulty product and a partial refund, or a replacement if there is available stock.

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