Nurse in Progress

Lead Periods

Retail orders leave our company after payment has been received for your order within 20 to 30 business days.

After we receive your order, we will ship some items that are made to order within one to three weeks. These items are all marked in their item listings as bulk purchases or wholesale orders.

Shipping

Every order is delivered by USPS or UPS. HeartBeatDesigns is not responsible for item loss or damage after the package has been shipped. If you have any questions about your shipment, please get in touch with USPS or UPS directly.

USPS deliveries are taking a little longer than usual because of the COVID-19 crisis. We sincerely apologize for any delays and are working hard to get everything shipped on schedule.

Shipping Returns

For an additional shipping charge, we can reship your order if it is returned to us for any reason. Please double-check your shipping address at the time of purchase or contact us before your order ships in order to prevent returned shipments. We cannot change shipments or delivery addresses once they have left the building and we assume no responsibility. Because of this, the customer will not receive a refund and will have to buy the desired items again.

International Orders

Sadly, our website is not currently set up to accept orders from other countries. However, we are pleased to ship orders abroad! Send an email with your order details to info@heartbeatdesignss.com if you want to have your order shipped outside of the US. We will charge you for the items as well as the shipping fees. Orders will be shipped following payment.

Damages

HeartBeatDesigns disclaims liability for any loss or destruction of packages while in transit. To replace the damaged items, a different order must be made. If you have any questions or concerns, kindly get in touch.

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Unfortunately, HeartBeatDesigns does not accept refunds or exchanges for change-of-mind purchases or for incorrect choices due to failure to read detailed product descriptions. We provide all information needed to make an informed decision as to whether the product being sold is suited to your needs.

Please note, that it is the buyer’s responsibility to make sure that the correct color/size combination is chosen, within each product listing. We will not be held responsible for incorrect choices or the lack of detail for custom color requests (glitter/vinyl).

If you have any questions in regard to any of our products, please email us via our Contact Us page on the website prior to checking out and making payment. We are always here to help our lovely customers.

Upon checkout, you are required to accept all information associated with making a sale at HeartBeatDesigns. It is your decision as a customer to fulfill an order with HeartBeatDesigns.

SALE ITEMS

We do not offer any refunds or exchanges on any sale items.

If you have placed an order and wish to cancel before it has been dispatched, we advise that you contact us immediately. We will be happy to help and stop the process and offer a full refund.

LATE DELIVERY

We do not offer any refunds for orders that arrive late or not when you expected them. The processing time does not include weekends, public holidays, or the Christmas week break. We cannot be held responsible for postal delays or items not arriving on time for birthdays or Christmas for obvious reasons.

FRAUD

Our payment processor has a security system in place which checks for fraud. If an order is flagged by the system as possibly fraudulent, HeartBeatDesigns reserves the right to cancel and refund in full an order with or without any further explanation.

If you think we have cancelled your order by mistake, please feel free to contact us at info@heartbeatdesignss.com .

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