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Last Updated: December 2, 2025

Thank you for shopping with Guam Baby Co! We want your orders to arrive quickly and safely. Below is everything you need to know about how we ship.

1. Processing Times

•Orders are processed within 1–3 business days.

•Orders placed on weekends or holidays will be processed the next business day.

•Pre-order items will ship according to the timeline shown on the product page.

A tracking email will be sent once your order ships.

2. Shipping Within Guam

We offer multiple delivery options:

Standard Island Delivery

•Delivered within 1–3 business days

•Shipping rates are calculated at checkout

Store Pickup (Tamuning)

•Free pickup during store hours

•You’ll receive an email when your order is ready

•Bring your confirmation email or ID when picking up

3. Gear & Furniture Shipping Policy

•We do not ship gear or furniture off-island.

•All gear and furniture purchases must be picked up in-store or delivered within Guam.

•If gear is accidentally ordered for off-island delivery, we will contact you to arrange an alternative option or issue a refund.

4. Shipping to the United States

•We ship non-gear items only to the U.S.

•Shipping rates are calculated at checkout.

•Delivery time typically ranges from 6–14 business days, depending on destination.

We also ship to APO/FPO/DPO addresses.

5. Shipping to Saipan

Gear shipping to Saipan is available only through Star Marianas Cargo at a flat rate of $75 per gear item.

Non-gear items ship via standard carriers at rates shown at checkout.

Gear and furniture will not ship via USPS, UPS, or FedEx.

6. International Shipping

We do not ship internationally beyond Guam, Saipan, and the mainland U.S.

7. Shipping Rates

All shipping rates for eligible items are automatically calculated at checkout based on:

Weight

Size

Destination

Carrier rates

8. Large, Heavy, or Oversized Items (Non-Gear)

Some oversized non-gear items may require additional handling time.Any special shipping charges will be displayed at checkout.

9. Tracking Your Order

When your order ships, you will receive a tracking number by email.Please allow 24 hours for tracking to update.

If tracking shows “delivered” but the package is missing, please contact the carrier first. If you still need help, reach out to us.

10. Lost, Damaged, or Stolen Packages

Guam Baby Co is not responsible for:

Packages marked as “delivered” but not received

Shipping delays due to carriers

Damage caused during transit

If your order arrives damaged, email photos to [Insert Email] within 48 hours.

11. Incorrect Addresses

Please double-check your shipping address at checkout.If the address is incorrect and a package is returned to us, reshipping fees will apply.

12. Pre-Orders

Pre-order items ship once they arrive in-store.If timelines change due to vendor or freight delays, we will notify you.

13. Contact Us

For any shipping questions:

Guam Baby CoEmail: hafaadai@guambabyco.comPhone: (671) 647-4262Address: 201 Farenholt Avenue, Suite 104, Tamuning, Guam 96913

Contact - Guam Baby Company - Checkout

REFUND POLICYNo cash, credit card or PayPal refunds.

RETURN & EXCHANGE POLICY Guam Baby Company strives to provide quality merchandise and a fantastic shopping experience. If you are not completely satisfied with your purchase, you may exchange it, or return it for store credit within 5 days from the date of purchase.

Returned items must be unused, unopened, and in their original condition. Clothing items must not have been worn and tags must be attached. Certain items may require a nominal restocking fee. All approved returns and exchanges are subject to a 5% restocking fee, which will be deducted from the store credit issued.

All Pre-orders are final sale.

All Special Orders are final sale.

All Open Box and Display Items are final sale.

All Clothing items are final sale.

All Breast Pumps and Breastfeeding Accessory items are final sale.

All Seasonal Items are final sale.

All Sale Items are final sale.

All Custom Items are final sale.

All Gift Certificates are final sale.

We do not accept mail-in returns. Please contact us if you need to make a return.

Damages and issuesPlease inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact - Guam Baby Company - Checkout