Nuitee Nightstand

This Shipping Policy applies to all orders placed through https://nuemaliving.com (the "Site"), which is operated by Neoteric Trading LLC, a limited liability company organized under the laws of the State of Delaware, United States ("we," "us," or "our"). We operate this Site and sell our products under the brand name "Nuema" ("Nuema"). All prices and transactions are processed in United States Dollars (USD) unless a different currency is expressly displayed at checkout.

Shipping Operations and Tracking

Nuema utilizes a distributed US fulfillment network to ensure your items arrive quickly and safely. Depending on inventory location and routing, your order will ship via one of two methods:

Direct Shipping: Your order ships directly from our warehouse to the carrier. Tracking becomes available as soon as the package leaves our facility.

Hub Transfer (Zone Skipping): To accelerate transit, your order may first travel through our freight network to a regional hub. In this scenario, your tracking information will activate once the package is handed off to the local final-mile carrier.

Regardless of the routing method, all ready-to-ship items are processed and dispatched within 1 to 3 business days.

Delivery Timelines: Ready-to-Ship vs. Made-to-Order

Ready-to-Ship Items: Delivered within 2 to 7 business days after initial processing.

Made-to-Order & Custom Pieces: Handcrafted furnishings require rigorous production standards and involved production processes. The exact delivery window is specified on each product page prior to purchase. By purchasing a custom item, you acknowledge and agree to the specialized fulfillment timeline disclosed on that product page.

Compliance & Order Updates

We operate in compliance with applicable FTC shipping regulations, including the Mail, Internet, or Telephone Order Merchandise Rule. If we are unable to ship within the timeframe stated at the time of your order, we will notify you promptly in writing. You will then have the option to approve the revised delivery schedule or cancel your order for a full refund to your original payment method.

Address Changes & Rerouting

Because our dispatch process is highly automated, we cannot intercept or reroute packages once they leave our facility. If you need to modify your delivery address, you must do so directly through the carrier's tracking portal once final-mile tracking is active. For assistance, contact us at orders@nuemaliving.com before your order ships and we will help where possible.

Delivery Liability & Security

We are responsible for your order until it is successfully delivered to the address you provide at checkout. Once the carrier marks the order as delivered, the customer assumes responsibility for securing the package against weather conditions and theft. To the extent permitted by applicable law, we are not liable for items compromised by environmental exposure or unauthorized removal after delivery has been confirmed by the carrier.

International Shipping

We offer global fulfillment. Transit times, shipping rates, and taxes are calculated dynamically at checkout. Unless your order is shipped on a Delivered Duty Paid (DDP) basis as indicated at checkout, we are not responsible for supplementary customs duties, import taxes, or processing delays caused by international border authorities. Any such duties or taxes are the responsibility of the customer and are payable to the relevant authority or carrier.

Carriers, Rates, and Delivery Windows

Carriers: We partner with established freight carriers and specialized white-glove delivery providers worldwide.

Shipping Rates: Standard shipping is free for ready-to-ship items. Oversized furnishings, architecturally significant pieces, or deliveries to remote areas require specialized freight handling and will incur surcharges that are calculated and displayed prior to checkout.

Delivery Windows: Standard deliveries occur between 9:00 AM and 5:00 PM, Monday through Friday. Exact delivery times cannot be guaranteed until the package reaches the final-mile carrier.

Contact Us

For help with a delivery, an address change, or any issue relating to an order you have already placed, please contact us at:

General enquiries: hello@nuemaliving.com Orders, returns, and support for existing orders: orders@nuemaliving.com Registered office: Neoteric Trading LLC, 1221 College Park Dr, Suite 116, Dover, DE 19904, USAPhone: +1(302) 213-6769

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This Return & Refund Policy is published by Neoteric Trading LLC, a limited liability company organized under the laws of the State of Delaware, United States ("we," "us," or "our"). We operate this Site and sell our products under the brand name "Nuema" ("Nuema"). The website is located at https://nuemaliving.com (the "Site").

General Returns

You may return your purchase within 30 days of the delivery date if you change your mind. To be eligible, items must be in their original, unused condition and in their original, undamaged packaging. If you have used the product but find it unsuitable, please contact us at orders@nuemaliving.com to discuss your options. We reserve the right to decline returns that do not meet these conditions.

Shipping Delays

We strive to deliver your order as promptly as possible. All domestic shipping is provided at no charge to you. If your delivery is significantly delayed—more than 10 days beyond the expected delivery date—please contact us at orders@nuemaliving.com . We are committed to working with you to resolve any such issues in a fair and satisfactory manner.

Defective or Damaged Items

If your product arrives defective or sustains damage during shipping, please reject the delivery if the outer packaging is visibly damaged at the time of receipt. If damage is discovered after acceptance, contact us immediately at orders@nuemaliving.com .

To allow us to assess the situation and determine whether a replacement or refund is appropriate, you must submit photographs of the item and all packaging, including all box surfaces. Claims submitted without packaging images cannot be evaluated. All reported incidents will be handled by our Incidents team within 30 days of the date the incident is reported. Products must be returned for inspection before any refund is issued.

Please note that the final approval or refusal of a replacement, refund, or return collection for defective or damaged items is solely at our discretion.

Return Costs and Procedures

We are pleased to offer free returns on all eligible domestic orders, whether the return is due to a product quality issue or a change in personal preference.

To initiate a return, please contact us at orders@nuemaliving.com . Our team will provide a prepaid return shipping label and instructions for safely sending your items back to our warehouse. Do not ship items back before receiving these instructions, as unauthorized returns may not be processed.

Customer Responsibility

Items returned must be in pristine, resalable condition with all original packaging intact. Returns will not be accepted if original packaging has been lost, damaged, or disposed of.

Refund Process

Once we receive and inspect your returned item, refunds are typically processed within 5–10 business days. The refund will be issued to the original payment method used at the time of purchase, unless you expressly request store credit instead. Depending on your card issuer or bank, please allow an additional 3–5 business days for the credit to appear on your statement. We will communicate with you throughout this process to keep you informed. The final decision regarding refunds is solely at our discretion.

International Orders

We understand that international shipping presents unique challenges. At this time, we are unable to accept returns or cancellations for orders shipped outside the United States. However, we are committed to supporting international customers when issues arise. Please contact us at orders@nuemaliving.com for assistance with your international order.

Non-Returnable Items

The following items are not eligible for return under any circumstances: custom-made, made-to-order, used, installed, or assembled products once production or assembly has commenced. Please review all product specifications carefully before finalizing these purchases.

Contact Information

For order-related inquiries, returns, or support regarding an existing order, please contact: orders@nuemaliving.com General enquiries: hello@nuemaliving.com Registered office: Neoteric Trading LLC, 1221 College Park Dr, Suite 116, Dover, DE 19904, USAPhone: +1(302) 213-6769

Last updated: June 2026. Neoteric Trading LLC reserves the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.

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