Nova Table Lamp

Shipping & Store Pickup

Orders are processed within 1-3 business days.

Union ships Monday through Friday, excluding holidays.

Product availability is generally marked on each product page of our website.

If the lead time is different than what is posted on our site, we will inform you within 24-72 business hours.

After you make your purchase, you will receive an order confirmation.

Unfortunately, delays and backorders are still occurring, and we will do our best to communicate these to you in a timely fashion.

We ship across Canada and the United States. We do not ship to PO boxes.

Address Changes

We are happy to attempt an address change, but we cannot guarantee the change will be successful. Orders begin to process immediately once they are placed. Sometimes it's not possible to change the delivery address after an order has been submitted. Union will not be responsible for lost products that were shipped to the original address provided.

Shipping Rates within Canada

Orders over $300

We offer free shipping over $300 CAD in Canada (*regular-size items and delivery to non-remote areas)

To take advantage of free shipping all items shipping from our warehouse must be shipped together.

Orders below $300

For Canadian orders below $300 (*regular size items and delivery to non-remote areas)

Quebec: $14.99

Ontario: $19.99

New Brunswick, Nova Scotia, PEI: $24.99

Newfoundland, Manitoba, Saskatchewan, Alberta, British Columbia: $34.99

Please contact us for a quote to ship to Yukon and NWT.

Shipping Rates within USA

Orders under $200USD will incur a $35 USD freight charge (*regular-size items and delivery to non-remote areas)

Please note that brands originating in Canada will be subject to duty at the customer’s expense.

We ship within the 48 contiguous states.

For a list of US brands that do not have any duty fees please contact us serviceweb@unionltg.com

Additional Shipping Fees*

We try our best to offer free shipping for orders over $300 Canada and $200 in the US. However, freight is very expensive and large boxes, fragile items and orders shipping to remote areas will incur additional freight fees. We will work with you to offer the best solution.

Most furniture items and very large lighting fixtures will most likely incur shipping charges. If additional fees are required, you will be contacted by a customer service representative with the available shipping options. Additional carrier fees like liftgates will be the responsibility of the customer.

Please note all Warehouse, Open Box, Over Stock and Clearance items will have additional shipping fees, even if order is over $300 ($200 in USA)

How Shipping Works

Union uses multiple carriers to offer the fastest and most efficient service possible. As a result, if you have multiple items they may arrive from multiple carriers and at different times.

We offer standard delivery, which is to your DOOR ONLY. The delivery person or team does not enter the home or assemble the furniture. If you live in an apartment or condo building, it would only be brought into the lobby.

If you have any questions or want to arrange white glove service please email us at serviceweb@unionltg.com

In-Store Pickup

Our showroom is open 7 days a week other than statutory holidays.

Once you have been notified that your order is ready for pick up you can book an appointment or come in any time during our opening hours.

Please have your order number and a piece of identification. If you do not have these items, you may experience a delay.

Monday 9am–6pm Tuesday 9am–6pm Wednesday 9am–6pm Thursday 9am–6pm Friday 9am–6pm Saturday 9am–5pm Sunday 12pm–5pm

Storage or Hold or Delay Delivery/Pick Up

Union cannot store, hold or delay delivery (or store pick up) without prior approval. This service if possible will incur additional fees.

Delivery Issues

If a delivery is missed due to an incorrect address, refusal at the delivery address, or failure to be available at the scheduled time, the customer will be responsible for any additional charges. This includes fees for redelivery, storage, etc... To avoid these costs, please ensure that the delivery address is correct and that someone is present to receive the order.

Contact - Union Lighting & Decor - Checkout

Union's Policies

Returns

It’s no secret that we love every item on our website – but we also understand that returns need to be made occasionally! If you didn’t find your perfect fit the first time, we’re happy to help you find a better match. If you need help we offer complimentary design consultations. Please book an in person or online design consultation with our designers.

We have restrictions on returns, so we encourage you to contact us at serviceweb@unionltg.com with any questions before making your purchase so we can help ensure you have all the info you need.

Please understand that most of the items on our website are not stocked in our warehouse. Every product is specially ordered from our many suppliers for you! If we return them, we must pay the supplier a return fee plus applicable freight and duties. As a result, all non-hardware products are subject to a 25% restocking fee, and all hardware products are subject to a 50% restocking fee. Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the customer. Please do not bring or send anything back to us without first getting approval from our team.

Items that are Returnable:

Are in their original packaging and exactly how they were shipped, including all original packaging material, original factory information, and paperwork. We do not accept returns on any lighting that has been installed, wires or chains cut.

Do not have any markings on the outside of the packaging; even a slight modification to the packaging can cause the item to be damaged in transit, making the return invalid.

Delivered within the last 14 days (or within 14 days of pickup from the showroom).

If your item meets these requirements, we will refund your purchase excluding ALL shipping costs and restocking fee.

Please note that neither Union nor the manufacturer are responsible for electrician costs. Union is not responsible for any purchases made that do fit your junction box. If you have any questions please contact us BEFORE purchase.

Items that are Final Sale

All products that are on final sale (includes warehouse sale, open box, display items, anything discounted more than 30%) cannot be returned or exchanged.

All custom items, in addition to parts, shades, rods, chains, remotes, mounting hardware, fan blades, glass and pillows are final sale.

Any customized or made to order item, this includes any changes to overall chain/rod length (lengthening or shortening).

Items with a quantity of 6 or more.

How to Make a Return Request

If you'd like to make a return, please fill out this Return Request Form within 14 days of receiving your merchandise.A customer service team member will contact you within 2-3 business days after receiving your request.

If your return is approved, you will have 7 days to deliver the item(s) to us.

Please do not bring or send anything back to us without first getting approval from our team.

The customer is responsible for both the original shipping costs and the return shipment. We do not offer return shipping labels.

Please allow 3-7 business days from the date of receipt at our warehouse for us to conduct a quality review.

We recommend all returns be sent insured and with tracking, as we cannot be held responsible for lost or damaged products. If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition.

You will receive an email notifying you of this once the return has been processed. Please allow the refund between 5-7 business days to appear in your account. Depending on what was approved we will either issue a refund to your original payment method or give you a store credit.

Order Cancellations and Changes

You can cancel your purchase anytime without penalty within 24 hours of making your order. Please contact us at serviceweb@unionltg.com

After 24 hours all changes and cancelations fall under our return policy . Please refer to our return policy for more information.

Your order is very important to us, and we will try our best to work with you after the 24-hour policy. Please note this can be a time-consuming process as once your order is placed with our supplier it goes through multiple steps. Additionally, it can take many days to hear back from our supplier as there are multiple processes to locate where your product is on its journey to you. Please have patience while we try our best to accommodate you. We will get back to you as soon as we have an update. It is even possible for the item to be delivered during our attempt. In this case please accept the package or there will be additional costs.

Address Changes

We are happy to attempt an address change, but we cannot guarantee the change will be successful. Orders are processed immediately. Sometimes it's not possible to change the delivery address after an order has been submitted. Union will not be responsible for lost products that were shipped to the original address provided.

Damages

We sincerely apologize if you receive a damaged product. We understand how frustrating this can be, especially when you have waited so patiently. Unfortunately, this is out of our control and does happen occasionally. If your order did arrive damaged, incorrect or has missing items you must notify us within 48 hours by completing this Damage Form . Please inspect your fixture before installing.

Please note that neither Union nor the manufacturer are responsible for electrician costs.

Items are Not Covered under our Damage Policy

Many of our items are handcrafted using natural materials, so it’s normal for there to be some variation in their appearance compared to the in-store model or the images online. We cannot take back products that have natural colour variations.

Colours and finishes in real life can look different from our website. A blue color on our website can look very different in with different amounts of light.

If you are ordering marble or any natural stone, please take note that no two are identical. Each one has a different amount of veining and natural variations.

If you require more information please contact us BEFORE ordering serviceweb@unionltg.com

Incorrect Product and Missing Items

We sincerely apologize if you are missing an item or received an incorrect product. If you received an i ncorrect product or are missing items you must notify us within 48 hours by completing our Damage Form .

Please note that depending on your order you may receive multiple shipments from different carriers. It is likely for large orders to receive items at different times based on their availability.

If you have any issue or concern, please email us at serviceweb@unionltg.com

Delivery Issues

If a delivery is missed due to an incorrect address, refusal at the delivery address, or failure to be available at the scheduled time, the customer will be responsible for any additional charges. This includes fees for redelivery, storage, etc... To avoid these costs, please ensure that the delivery address is correct and that someone is present to receive the order.

Warranties

Union does not offer in-house warranties: the only warranties that apply are those issued by the manufacturer, if applicable.

Price Match Policy

We are committed to offering the best prices to our customers. If you find a lower price on an identical item from an authorized retailer, we will match it. To request a price match, please email us at serviceweb@unionltg.com with proof of the lower price. Requests must be made before the purchase, and certain exclusions apply, including clearance, limited-time offers, and other promotions. Please ensure the competitor's price is in the same currency and includes all shipping and duties for an accurate comparison.

Price Adjustment Policy

We offer a price adjustment on full-priced items purchased within 10 days. To qualify, requests must be made during the promotional period. Please note that price adjustments are not available for previously discounted or final sale items, and cannot be combined with other promotional offers. Adjustments will be provided in the form of store credit.

Discounts

You can apply your discount code at checkout. Please note, discount codes only work on regular-priced items.

Warehouse, Open Box, and Clearance Items

These items are in stock at our warehouse and are largely discounted. You cannot combine any coupon or promotional code for this item.

The item may be a new model in a box, an open box item or a display item. If there are any imperfections we will convey this to you before shipping.

Once picked up or shipped, these items are final sale.

Union has very limited stock of these items. Items may sell out before fulfillment. If an item you ordered becomes sold out, we will notify you asap. It is not possible to order additional quantities at this price, but may be possible to order at full price. Email serviceweb@unionltg.com to inquire about additional items if needed.

These items will be subject to shipping fees. We will contact you after checkout with shipping fee details. Your order is cancellable at that time if desired.

Storage, Hold or Delay Delivery/Pick Up

Union cannot store, hold or delay delivery (or store pick up) without prior approval. This service if possible will incur additional fees.

Contact - Union Lighting & Decor - Checkout