Nova Coffee Table

Standard Delivery Information

Standard delivery time is 6-10 weeks, but is subject to change and cannot be guaranteed. Due to the increase in US Customs security, delivery time could be negatively affected by an additional 4 weeks and is outside the control of NATIVA. We will endeavor to keep you informed on the progress of your order.

Delivery Access and Additional Fees

Delivery is subject to reasonable and safe access. Hoisting and any other extraordinary measures necessary to accomplish delivery are at your risk and any additional cost must be paid by you at or before the time of delivery.

Re-delivery and Storage Fees

•A minimum re-delivery fee of $100.00 will be charged to you (i.e., the original credit card used for the purchase) if, after a delivery is scheduled with you, you are not at home, unable to, or do not accept a scheduled delivery and a second delivery trip is required.

•A storage fee of 2% per month of the total order amount will be charged to you (i.e., the original credit card used for the purchase) if delivery is not accepted within thirty (30) days after notice of availability of merchandise for delivery.

Order Cancellation Policy

If you fail to accept delivery for ninety (90) days after notice of availability of merchandise for delivery, at NATIVA's sole option and at any time thereafter, we will cancel your order and:

•If the merchandise is an in stock item, your deposit will be refunded less a 35% restocking fee

•If the merchandise was special ordered for you or a custom order, YOU FORFEIT YOUR DEPOSIT TO NATIVA AND WAIVE ALL INTERESTS IN THE MERCHANDISE.

NATIVA Home Delivery

For deliveries in our "local" delivery area, which is within 40 miles from our warehouse, we ensure that your merchandise will arrive in your home safely and in a timely manner. Once your merchandise arrives in our warehouse, our warehouse manager will contact you to arrange delivery.

Delivery Service Details

The NATIVA delivery service includes a team of trained professionals who will assemble merchandise if needed and place furniture in desired room(s). If you need to change your delivery date, please contact one of our stores no later than 2 days prior to the established date.

Ship-Outs

For deliveries outside our "local" delivery area, NATIVA uses outside shipping companies experienced in furniture delivery. All shipments are paid in full before leaving our warehouse.

Shipping Claims

Shipping claims must be settled with the delivering carrier by you. NATIVA will assist you with necessary documentation to support your claim. You, as the co-signee, must inspect shipments upon receipt and document any damages on shipping paperwork, and preferably capture with digital images. Do not sign for and accept receipt in good condition without first inspecting your merchandise, as you agree to accept the merchandise in the condition received and waive all claims against NATIVA.

Fitting in Your Home

For local clients, our design consultants will work with you to ensure that you have selected the appropriately scaled pieces for your home, office, or place of business. For clients outside our trading area or who elect not to consult with NATIVA, the client is responsible for ensuring that furniture will fit not only in the desired room, but also through doorways, elevators, or stairways. Outside shipping drivers will NOT take furniture back to our warehouse that does not fit in your home or office and merchandise may not be returned for this reason.

Customer Pick-Ups

You may pick up your merchandise at our warehouse facility in San Diego County when arrangements have been made in advance. You are responsible for bringing blankets and ropes to protect and secure your purchases in or on your vehicle. Make sure your vehicle is large enough to hold your purchase. You are solely responsible for the safe transportation of merchandise. NATIVA does not claim responsibility for damages occurring to any items picked up at any NATIVA location.

Merchandise Availability

We make every effort to stock our merchandise so you can receive your order as soon as possible. Occasionally, we may experience vendor delays. In the event of a delay, we will keep you informed on the progress of your order.

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NATIVA offers high quality products at the very best value possible and we want you to be completely satisfied. If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution, subject to the terms and conditions contained herein.

Customers are responsible for all costs and arrangements of any and all returned merchandise, including delivery. Special orders and custom goods and orders are non-returnable and non-refundable under any circumstances because these items are constructed according to a customer’s own specifications and requirements. Custom orders, standard products in upcoming shipments orders, and in stock items can be cancelled within 10 days from the time of purchase only.

A 10% cancellation fee applies to any canceled order or returned merchandise, subject to other terms and conditions set forth below. NATIVA has the right to reject any return of damaged merchandise. All merchandise is carefully inspected prior to being packaged for shipment and thus you must report damage within 48 hours of delivery or it will be considered in-home damage. NATIVA customer care will work diligently to resolve any product issues or concerns you may have with your purchase. If you have any questions about our return policy, please contact us by phone. If the item has been shipped, the return policy and procedures outlined below must be followed. Credits are made to the original credit card. Refunds generally appear on your credit card statement in one to two billing periods.

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