Normatec Hip Attachment

Hyperice Shipping Policy

Processing Time

Orders are processed within 2 – 4 business days before they ship. Processing happens Monday through Friday, 9 a.m.– 5 p.m., excluding holidays. Orders placed on weekends or holidays begin processing the next business day.

Orders begin processing immediately and cannot be guaranteed for modification or cancellation. If you need to make a change, contact our HyperCare team as soon as possible. Depending on where your order is in the process, we will cancel it, modify it, or arrange a return once it is delivered.

Shipping Rates

United States: Orders over $50 are eligible for free standard shipping or $25 express shipping. Orders of $50 or under are eligible for $25 express shipping only.

International: Shipping is currently offered at no additional charge. One shipping option is available per destination.

Delivery Time Estimates

Delivery times begin from the date of shipment, after the processing period.

United States Standard: 3 – 4 business days. United States Express: 1 – 2 business days. Canada Standard: 3 – 9 business days. United Kingdom Standard: 2 – 4 business days. APO/FPO/DPO via USPS: up to 45 business days. EU countries: no estimated delivery window available at this time.

Carrier delays may affect these timeframes. Large orders may ship in multiple packages.

Carriers

We ship with a mix of carriers, which is subject to change. For APO/FPO/DPO addresses and US territories, we primarily use USPS.

Order Tracking

When tracking is available, you will receive a notification by email once your order ships. Tracking availability may vary by carrier and destination. If you have not received tracking information, contact our HyperCare team.

Delays and Exceptions

Carrier processing can extend estimated delivery windows. Your order may arrive in multiple shipments — this is normal.

If your package is lost or arrives damaged, contact us at customersupport@hyperice.com. We will work with the carrier to investigate and, where a valid claim is confirmed, arrange an appropriate resolution, which may include a replacement or refund. All claims are subject to review.

Hyperice is not liable for delays caused by carriers, customs authorities, or events beyond our control.

International Shipping

We ship to Canada, the United Kingdom, and select EU countries (Austria, France, Germany, Italy, Portugal, and Spain). Additional countries may be added over time. International shipping is currently offered at no additional charge.

Duties and taxes are included in your order total based on current applicable rates. Hyperice reserves the right to adjust this in response to changes in applicable law or carrier requirements.

We do not offer direct international shipping for all regions. If your country is not listed, contact our HyperCare team at customersupport@hyperice.com or use live chat to be connected with an authorized Hyperice partner near you.

Policy Updates

Hyperice reserves the right to modify this policy at any time. In the event of circumstances beyond our reasonable control, including carrier disruptions, natural disasters, or regulatory changes, timelines and commitments may be affected.

Questions? Reach our HyperCare team at customersupport@hyperice.com or call +1 (949) 565-4994.

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Hyperice.com Return Policy:

If you are not 100% satisfied with your purchase, you have 30 calendar days from the order delivery date to return the product to the address below and receive a refund.

$15 will be deducted from the total refund for shipping, handling, and restocking.

Returns will ONLY be accepted if the product was purchased at Hyperice.com .

To start your return, please find your order number and visit: https://hyperice.com/apps/returns

We do not accept returns for Hyperice products purchased from other retailers. Only items that have been purchased directly from Hyperice.com can be returned to Hyperice. Hyperice products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

A refund will be issued once the item has been received and inspected. Please note Hyperice does not cover shipping costs for returns.

· We are unable to issue you a refund if you cannot find your order number, please contact our HyperCare® team before shipping your unit back, and we will be happy to find it for you.

· Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received.

· Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be notified.

· Hyperice is not responsible for items lost or damaged during shipping.

· Your refund will initiate within 7-10 business days of receiving and inspecting your return. A detailed email confirmation will be sent to the email address associated with your order.

· We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.

· We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.

· A business day refers to the typical hours in a day when normal business operations take place. A business day is normally Monday through Friday, from 9 a.m. to 5 p.m., excluding holidays.

Must be in ORIGINAL PACKAGING, LABELED ‘RETURN’ & include ORIGINAL PROOF OF PURCHASE and/or your Hyperice.com ORDER NUMBER & ALL ACCESSORIES, to be eligible for refund.

If you would like to initiate a return, please open your order confirmation email and follow the steps to begin the return process.

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