Nordic Modular Sectional Sofa Compressed Design

📦 Shipping & Delivery Policy

7-20 days

Standard Delivery

Free

On Most Products

Tracking

Always Included

🌍 We ship worldwide from warehouses in China, USA, Spain, and Germany

⏱️ Delivery Timeframes by Region

🇺🇸

USA

7–20 business days

🇬🇧

UK & Ireland

10–25 business days

🇪🇺

Europe (Mainland)

7–20 business days

🌏

Rest of World

15–35 business days

⚠️ Peak Season Notice: During Black Friday, Christmas, Chinese New Year, or high-demand periods, delivery may take 4-6 weeks. For large furniture items shipped by sea , delivery can take up to 2 months.

💰 Shipping Costs

✅ Free Shipping on Most Products

Many of our products include free worldwide shipping. We keep costs transparent—no hidden fees after checkout.

📏 Variable Shipping Costs

Some items may have shipping fees based on:

•Product type, size, and weight

•Destination country

•European stock or custom/oversized items

💡 Always Check Checkout: The exact shipping cost is always displayed at checkout before you complete your purchase. We recommend reviewing this carefully.

📦 Order Processing & Tracking

⏰

Processing Time

Orders are processed within 4-7 business days from our warehouses in China, USA, Spain, or Germany.

📍

Tracking Number

You'll receive a tracking number via email once your order ships. Track your package door-to-door.

🇧🇷 Brazilian Buyers: Please provide your CNPJ/CPF number during checkout to ensure successful customs clearance and delivery.

❓ Common Questions

💵 Who pays customs, duties, and import taxes?

You do. International shipments may be subject to customs duties, VAT, or import taxes depending on your country's regulations.

•These charges are NOT included in the product price or shipping fee

•You pay them directly to customs or the courier

•We're legally required to declare the full value of goods

Important: If a parcel is returned due to unpaid taxes/duties, a restocking fee and return shipping costs will be deducted from your refund. Contact your local customs office for more information before ordering.

🔄 What's your return policy?

We accept returns and exchanges under these conditions:

Contact us within 14 days of delivery at info@orniture.com

Ship items back within 15 days to the address we provide

•Items must be unused, clean, with original packaging and tags

•You're responsible for return shipping costs (unless item is defective)

•Include tracking number—we're not responsible for lost returns

Note: "Change of mind" returns are not accepted. In exceptional cases, we may offer store credit if the item is in perfect, unused, salable condition.

✅ What if my item is defective or incorrect?

If your product is defective or we sent the wrong item, you're entitled to:

Free replacement, or

Full refund (including return shipping costs)

Contact us immediately at info@orniture.com and we'll make it right.

💳 How long do refunds take?

Refunds are processed within 2-5 business days after we receive and inspect your return.

Please note:

•Shipping costs, duties, and taxes are non-refundable

•Discounted or final sale items cannot be returned

🚫 Are there any shipping restrictions?

We may not be able to ship to certain countries or regions due to:

•Size or weight restrictions

•Import restrictions or embargoes

•Geopolitical issues or active conflict zones

If this applies to your order, we'll contact you immediately to arrange a solution. For large furniture items, please check our separate shipping policy .

Need Help?

Questions about your order? We're here to help 24/7.

Contact Us:

📧 info@orniture.com

☎️ +44 7360 504476

We respond to all inquiries within 24 hours. Contact us before filing disputes—we resolve issues faster than payment platforms.

By shopping at Orniture, you acknowledge and accept our shipping and delivery terms.

Thank you for trusting us with your home.

Contact - Orniture™ - Checkout

🔄 Returns & Exchanges

14 days

To Contact Us

14 days

To Ship Back

2-5 days

Refund Processing

✅ Items must be unused, clean, with original packaging

📋 How to Return an Item

1

Contact Us Within 14 Days

Email info@orniture.com within 14 days of receiving your order. Include your order number and reason for return.

2

Get Return Address

We'll provide you with the correct return address (USA, China, Spain, Germany, or other warehouse location).

3

Ship Within 14 Days

Pack the item carefully in its original packaging with all accessories. Ship with a trackable method. You're responsible for return shipping costs.

4

Receive Refund

Once we receive and inspect your return, we'll process your refund within 2-5 business days to your original payment method.

⚠️ Important: Always use trackable shipping. We cannot be responsible for lost or untraceable return parcels.

✅ Return Requirements

✅

Acceptable Returns

•Unused items

•Clean condition

•Original packaging intact

•All tags and labels attached

•All accessories included

❌

Not Returnable

•Used or worn items

•Damaged packaging

•Missing accessories

•Sale/discounted items

•After 14 days

❓ Common Questions

💰 Who pays for return shipping?

The buyer is responsible for return shipping costs, unless the item is defective or we sent you the wrong product.

Return addresses may be in the USA, China, Spain, Germany, or other warehouse locations depending on where your item was originally shipped from.

🔄 Can I exchange for a different size or item?

Yes! We accept exchanges for size or item changes. Follow the same return process:

•Contact us within 14 days at info@orniture.com

•Specify which item/size you'd like instead

•Ship the original item back to us

•We'll send the replacement once we receive your return

Note: You're responsible for return shipping costs on exchanges (unless the item is defective).

✅ What if my item is defective or incorrect?

If we sent you a defective or wrong item, you're entitled to:

Free replacement, or

Full refund (including your original shipping costs)

Contact us immediately at info@orniture.com with photos of the issue. We'll also cover return shipping costs for defective items.

🤔 What about "change of mind" returns?

We understand sometimes an item isn't quite right. "Change of mind" returns are accepted if:

•You notify us within 14 days of delivery

•The item is unused and in perfect condition

•Original packaging is intact

•You cover return shipping costs

⚠️ Important: Discounted and sale items are final and cannot be returned.

💳 How long until I get my refund?

Refunds are processed within 2-5 business days after we receive and inspect your return. The refund goes back to your original payment method.

Please note:

•Original shipping costs are non-refundable (unless item was defective)

•Customs duties and import taxes are non-refundable

•Your bank may take 3-10 additional days to show the refund

💵 What about customs duties on returns?

If a parcel is returned to us because you refused to pay customs duties or taxes, we must deduct:

•Restocking fee

•Return shipping costs

•Any customs/duty fees we incurred

💡 Tip: Check your local customs policies before ordering to avoid surprises. Customs duties and import taxes are non-refundable even with regular returns.

🔧 What's the warranty on electronics?

Electronic items have a 30-day warranty from delivery date against factory defects.

Covered: Manufacturing defects, faulty components

Not covered:

•Misuse or accidents

•Unauthorized repairs or alterations

•Exposure to extreme conditions

•Tampering with the product

🚫 Can I cancel or modify my order?

Before payment: You can freely modify or cancel your order.

Within 24 hours of payment: Email us at info@orniture.com and we'll do our best to stop the shipment.

⚠️ After 24 hours: We cannot guarantee cancellation as the order may already be in processing or shipped.

Need Help with a Return?

We're here to make the process smooth and hassle-free.

Contact Us:

📧 info@orniture.com

☎️ +44 7360 504476

Include your order number and photos (if applicable). We respond within 24 hours.

Your satisfaction is our priority. Thank you for choosing Orniture.

Contact - Orniture™ - Checkout